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PARKROYAL Saigon
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Reviews (674)
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All reviewsclose to the airportorchid clubpark royal hoteltan son nhat international airportgreat hotelminutes from the airportan overnight stayan early morning flightbusiness hotelfree shuttlenext morningshuttle serviceclub roomshort staylate checkoutnice poolseafood buffet
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305 - 310 of 674 reviews
Reviewed 28 August 2014

We stayed in the Park Royal Siagon for the last night of our Vietnam holiday so wanted to be close to the airport. We stayed in a Club Orchid room on the 9th floor which gave us access to the Orchid Club Lounge on the 10th floor. The hotel provides a free return airport transfer. We were greeted by a very friendly and professional driver who gave us water after our flight from Hanoi. The car was a very nice Mercedes. We received a free welcome drink on arrival. The hotel is about 15 minutes from the city centre but the hotel provides a shuttle service which we didn't know about until after we took the journey by taxi. Taxis are very cheap but only use Vinasun or Mailinh taxis as they are the most reliable and trustworthy. Overall a very good hotel.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 31 August 2014

Dear Valued Guest,

Thank you for your nice feedback and we are delighted to know that you enjoyed your stay with us in as much as we enjoyed being of service to you. Our people are always alert in anticipating our guests’ needs and delivering excellent service because you are valuable to us.

We would be glad to have you back in the hotel again on your next visit to Ho Chi Minh City.

Sincerely,


Grace Agatep
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Stayed here for one night before my flight back home. I booked 2 rooms, and for some reason, they didn't give us 2 rooms next to each other. One is on 1 side of the hall, and the other one is on the other side. We were TOGETHER and we booked the room at the same time/ same transaction. That's really weird. The hotel itself is old, all of the furniture and design are old and smell. I don't feel comfortable staying there. Staffs are not that friendly nor helpful; I didn't feel like welcoming. Bathroom was not well supplied. When we check-in, the toilet paper was almost out, and there were not extra roll on the side. We can call to get a new one anyway, but they could be more thoughtful. Wifi is weird, they asked you to log in every time, which is inconvenience.

Oh, I forgot to mention, one of the rooms they gave me is at the end of the hall. There was a locked door in front and a locked door on the left of my room. So my room looked just like a storage from the outside, and it's kind of scary.

Overall, I didn't think my money was worth it. I could have stay at a nicer place with the amount that I paid here. I would not come back here nor recommend anyone.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank NhaHuyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 2 September 2014

Dear Valued Guest,

Thank you very much for your detailed feedback of your experiences in our hotel and we regret to learn that you did not enjoy your stay with us.

As much as possible, we do assign rooms close to each other for reservations done at the same time but occupancy the night before the arrival date or on the arrival date itself can change the situation. Some guests may also have extended their stay in the rooms that were assigned/blocked.

Our wifi set up has 2 complimentary options (24 hours and ten days) and it requires just one time log-in. However, if guest chooses 24 hours but staying more than one night, the system will require another log-in after 24 hours.

The locked door beside another room is a connecting room which is really locked on both sides unless a family stays on both rooms and request to open the door in between. Most, if not all, hotels have connecting rooms. These rooms, hotel lobby/reception desk, lobby bar, meeting rooms and other facilities were refurbished in 2011 and the hotel now exudes a very homey ambience. Again, we regret that you felt otherwise.

It was a pleasure being of service to you and it is our hope that you will give us another opportunity to welcome you again.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Have just stayed at the PARKROYAL Saigon for one night when travelling back home and having one night layover in Ho Chi Minh.
It is literally only a 5 minute drive from the airport and still offers VERY quite rooms! We had a prefect nights sleep, very quiet, very comfy beds, very clean and even though we had a "smoking room" (we are non-smokers) it was absolutely fine, smelt fresh and not of smoke.
According to the reception staff this was the only possible rooms with a connecting door (we were travelling as a family of 4).
Dinner was fine (I think the "à la carte"-dishes were better than the buffet that I had which was only lukewarm and some of the dishes were fairly dry), staff were great.
Breakfast buffet was excellent! Anything you could think of was on offer! Great!
Would definitely recommend to stay here (don't know though if it would be convenient to stay here if you are planning on doing some sightseeing, probably not)

Room Tip: Had the 2 rooms with connecting door on 4th level (I think 402 and 403) and they were just right!
  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank ath2011ath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 31 August 2014

Dear Valued Guest,

Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our facilities and services. Your comfort and convenience are at the top of mind so we ensure that everything is perfect to your expectation. Nothing beats a perfect sleep in our very comfortable bed and we are glad that you enjoyed it.

Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction.

We would be more than glad to welcome you again on your next visit to Ho Chi Minh City.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

Great hotel! It is near the airport for those very early flights and the service is always served well and with a smile. The rooms are clean and well appointed. I wouldn't hesitate to recommend this to anyone traveling through Ho Chi Minh City. I've stayed here many times on my trips to Vietnam.

Room Tip: Ask for the Orchid Rooms
  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Randy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 22 August 2014

Dear Valued Guest,

Many thanks for your patronage and your wonderful review. It is always pleasure having you with us and being of service to you. Thank you for highly recommending us to the massive readers of Tripadvisor.

We look forward to your next visit.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

5 min from airport, so perfect location if one has a quick stopover and early flight out of HCMC. Hotel is beautiful and grand. Customer service is good. Room is spacious, clean and comfortable, and the wifi is the fastest I had seen having stayed at 4 hotels in HCMC and Hanoi.

Spa is nice. One gets a discounted rate. There are certainly cheaper ones in District 1 in the center of the city, but if one is there just for a short stay-over and don't want to go far away, I'd highly recommend it. The pool looks great too, although I didn't have time for it.

It's cheaper to take a regular taxi and go with the metered rate than to reserve the hotel car to go to the airport, by the way.

Stayed: August 2014, travelled solo
Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 22 August 2014

Dear Valued Guest,

Nothing delights us more than receiving an excellent rating with very good reviews from a guest like you. Your satisfaction is what matters and it truly was a pleasure having you with us.

We are also glad that we were part of your great experience here in Ho Chi Minh City
Hope you would have another time to visit us again.

Sincerely,


Grace Agatep
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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