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Reviewed 2 November 2012

We booked an Executive Suite for six nights online through booking.com.

Upon arrival we were asked to pay (sign the credit card receipt for six nights accommodation). We had booked a two bedroom Executive Suite as we liked the look of the accommodation from the internet photos on booking.com (the Sherwood Residence website was not working).

Upon check-in we were advised that we had been upgraded to a three bedroom suite. As a couple we were not interested in more (than the two bedroom) space but in the quality / appointment of the apartment. The apartment we were given was not like the photos, was overlooking the building site next door and I remain convinced that we were given a Premier Apartment (a cheaper accommodation) versus the Executive Apartment we-pre-paid-for as the apartment did not look like the level of accommodation we pre-booked and paid-for on arrival.

The booking.com website says that internet service in an apartment is US$12 a day, we were asked to pay US$70 per day - didn't take-up the option.

Our opinion is that Sherwood use various tactics do their hardest to claw-back the rack-rate from the discounted rate offered on hotel.com.

We were charged for printing and scanning at the business centre.

'Breakfast' is an over-statement - food quality was abysmal.

We weren't allowed to check-out until the apartment was checked to see if we'd removed anything we shouldn't have - not helpful when in a hurry to get to the airport.

Room Tip: Don't pay until you see what you're being given versus what you expect and are paying-for.
  • Stayed: October 2012, travelled as a couple
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1  Thank Wotney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this reviewResponded 5 November 2012

Thank you very much for taking the time to post your most valuable feedback on Trip Advisor.

Our biggest goal is to have all customers leaving satisfied, but on this occasion we have failed you, reading through your detailed description.

Your initial booking was for a 2 bedroom executive (124 sqm) non refundable rate, which we have charged from your credit card before arrival as it is stated in the terms and conditions for this special room rate and we have asked you to sign off the credit card slip upon check in.

On arrival, you have been the lucky one chosen to be upgraded to a 3 Bedroom premier (143 sqm) which is our biggest room with a higher price based on availability on that day.

Attentively reading through your description, I can assure you that we are definitely not using any tactic to get the rack rate back from our valued customers but that there must have been a mis- communication as the internet rate is 17$ not 70$.

The comments you made on breakfast, chargeable services in our business centre and inventory check upon check out have been shared and reviewed among our team.

I would like to take this opportunity to apologize that we were not able to make your experience with us a memorable one and will be happy to personally welcoming you back on a next occasion!

Best regards from Ho Chi Minh City!


Tanja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2012

We are still sat here by the pool writing this review. We chose this for location and reviews and it was great for both. We chose a 2 bedroom executive room, which was upgraded if you call it that to a 3 bedroom premier room, which meant even more space. The room has exactly the same facilities as the executive room and was good throughout. All I would say on a personal note was the beds were/are very FIRM. Clean and comfortable with everything we needed for our stay. The bonus of having washer and dryer is great as we went through clothing due to humidity like nobodies business.

The food for breakfast (inc) was ok, bit repetitive but tasty enough. The room service was quick, good and efficient if required, priced very well too.

The staff throughout have been very very helpful and pleasant. Thank you

The hotels location is spot on, walking distance to most attraction or sites you wish to view. Taxis are available but to be honest a nice walk allows you to experience Vietnam even more. The hotel supplies a bus service too, which Is very good.

We really enjoyed our stay in Vietnam and would recommend this place to everyone.

Room Tip: Go for executive rooms, as price difference is small
  • Stayed: October 2012, travelled with family
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Thank BootneckClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this reviewResponded 3 November 2012

Thank you for the time you have taken to share your comments on TripAdvisor. We are always happy when a guest recognizes our services and most of all the effort of our "very, very helpful" colleagues.

We know that you have a lot of choices when it comes to lodging, and we truly appreciate your patronage and thank you for recommending our property.

We hope to have you again as our valued guest here at Sherwood Residence.

Best regards from Ho Chi Minh City!

Tanja

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Reviewed 1 November 2012

the service is wonderful. the food is wonderful. we are a family of four. husband and wife, 4 year old son, and 22 year old nanny. we booked a 2 bedroom apartment and were upgraded to a 3 bedroom apartment when we arrived. having a kitchen and a washer and dryer has been invaluable, however we still have all the luxuries of a hotel. the fitness area is very well equipped. there is a sauna and a steam room. the staff at the front desk could not be more helpful. i loved the breakfasts and there was variety each morning. i really think this is the best hotel i have stayed in during our travels in asia. we have been travelling for four months now. the kids play area is also exceptional. there are exercise classes for adults and children. the movie theatre is a real treat! the only problem i see is that beer service is a little slow as there is a chiller instead of a refrigerator. love love love it here, never want to leave!!!!

  • Stayed: October 2012, travelled with family
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Thank trysett c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this reviewResponded 9 November 2012

Thank you very much for posting this very positive review on Trip Advisor after your stay with us at Sherwood Residence.

We are delighted that you call Sherwood " one of the best hotels i have ever stayed in" and the entire Sherwood team is really happy that our efforts have been recognized and that you were able to experience our Vietnamese hospitality as well as enjoying our facilities such as breakfast and sauna kitchen amenities and many more.

We hope that the 4 of you had a safe trip back home and that we may be able to welcoming you back one day.

Best regards from Ho Chi Minh City!

Tanja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2012

We have stayed in HCMC for 2 week periods in since 2009, and we think the serviced apartments in Sherwood Residence are ideal for a longer term stay. The units have fully furnished kitchens, including washer & dryer, several bedrooms each with a big desk and wireless access throughout, and a separate living room & dining room. The included breakfast has everything you could want: fresh fruit, juice, usually 2 Asian soups, fresh salads, luncheon meat, cheese, 4 heated dishes, freshly baked croissants, etc, plus westen-style breakfast items, including a made to order omelet bar…and freshly ground coffee…a feast with much variety. The swimming pool is large and lovely, with a workout room and child playroom nearby. There is a supermarket and many eateries nearby-including Ngon, and there is always a taxi waiting if you don’t want to walk. The staff is very helpful & friendly; we’ll be returning again next year!

Room Tip: The upper floors have a nice view of the city lights.
Stayed: October 2012, travelled on business
1  Thank TutuLindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this reviewResponded 3 November 2012

Thank you very much for posting your most positive comments on Trip Advisor after your returned stay at our property.

It is with delight that we read that you "Feel at home" during your stays with us! To give all our guests the feeling of "home away from home" is our aim.

Looking forward to welcoming you again on your next year' s visit we remain,

with best regards from Ho Chi Minh City!

Tanja

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Reviewed 29 October 2012

We stayed here for five nights in October and loved it. We are two families with four children aged 3 to 7. We shared a three bedroom apartment which was fantastic. The staff were extremely friendly and helpful. We had to arrange two extra beds to fit all of the children, and after a little language difficulty it was sorted out very easily.

The pool, kids room and gymnasium were great.

We were worried that it was not in District 1, however it was only five minutes by taxi and we preferred the slightly quieter neighbourhood. There are good restaurants nearby including two recommended in the Lonely Planet One Day/Two Days in Saigon section.

Both families agreed that we would definately stay there again next time we are in Saigon.

  • Stayed: October 2012, travelled with family
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Thank SallyBoxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this reviewResponded 5 November 2012

Thank you very much for posting your reply on Trip Advisor following your stay at Sherwood Residence.

We are delighted to ready that you "love the Sherwood" and that you have experienced our Vietnamese hospitality having enjoyed our facilities and team friendliness.

Hoping that you had a safe trip back home and that we will be welcoming you back in the near future, we remain,

with best regards from Ho Chi Minh City!

Tanja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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