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“Really dispointed”
Review of Sherwood Residence

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Sherwood Residence
Ranked #20 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Sydney, Australia
1 review
“Really dispointed”
Reviewed 7 December 2012

Troubles start even before I stay.
I booked Sherwood Residence more than a month ago. Now they tell me the apartment I booked for my second stay on 31 Dec. are not available due to their renovation delay, and they are going to sale me to other hotel which in district 5 and need pay extra for their problem. Do you feel a bit strange that my first stay ( 26 Dec~28 Dec.) is available but second(31 Dec) is not due to renovation delay. And I was also been told the three bed apartment only take max 5 adults, can't have extra bed for my 14 years old boy, which I checked with them before I book the hotel and they said they can. I just have to cancel my booking, cause I really don't know what kind apartment I will be given. Now time close to Christmas time. I just have to pay more to booking other hotel.

Stayed December 2012, travelled with family
Helpful?
Thank Sharon Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 18 December 2012
Thank you very much for taking the time to post your most valuable comments about your reservation at Sherwood Residence on Trip Advisor.

An unforeseen circumstance and internal miss communication has led to this unfortunate incident you are describing and I do sincerely apologize for it.

I have already worked with the concerned departments and I do hope that there will be an opportunity to show you the Sherwood Way at a later point.

Best regards and happy holidays to you and your family during your stay in beautiful Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
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Traveller tips help you choose the right room.   Room tips (66)
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English first
melbourne
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 December 2012

The Sherwood was lovely. We had a huge 3 bedroom apartment with 2 bathrooms, a full kitchen, laundry, balcony and enourmous living space. The pool was fantastic as was the gym and the restaurant for breakfast. We ended our 18 day stay here and we were so glad that we did it was just lovely..a bit like a palace. Somme of the staff were not too friendly but most of them were great and helpful. It was just a magic place to stay and not too far from all of the Saigon action..a 2 dollar taxi ride away.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank melbbern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 8 December 2012
Thank you most kindly for taking the time to post your review on Trip Advisor following your stay at Sherwood Residence.

We are delighted to read that you have enjoyed the last moments in Vietnam at our property and that you have taken a memorable stay back home with you calling it " a magic place to stay".

Hoping that you had a safe trip back home, we remain with

best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
4 reviews
Reviewed 5 December 2012

Unique! ultra spacious rooms, rare in the city center, well soundproofed, modern equipment and comfort. Spotlessly clean and friendly staff. You can enter without hesitation in this beautiful and very well enjoy the pool and sun soft, sauna and steam room or for children, games rooms, movie theater and billiards or ping pong. I had a wonderful dream.

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travis112458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 18 December 2012
Thank you most kindly for your comments following your recent stay at Sherwood Residence.

We are delighted to read that you had a "unique" and "wonderful" experience.

To know that you have left completely satisfied and that you keep great memories with you is our biggest reward.

We wish you and your family happy holidays and hope to be able to welcoming you for another unforgettable stay at Sherwood Residence in Ho Chi Minh City in the very near future!

Best regards,

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 November 2012

Stayed in a 3 bedroom apartment for 4 nights. Apartment was very well equipped & more importantly clean! Absolutely fantastic stay! Hotel's location is also pretty good, free shuttle is of course a huge plus. Breakfast was also pretty commendable.

What really made my stay was the friendly and amicable staff. Kudos goes especially to Rita at the front desk and the housekeeping staff.

My only peeve will be the lack of pillows and the restaurant had insufficient choices for lunch and dinner.

Overall a splendid stay. Highly recommended!

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank SamuelT1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 21 November 2012
Thank you most kindly for taking the time to post your review on Trip Advisor following your stay at Sherwood Residence.

We are delighted to read that our biggest asset, the "friendly and amicable staff" have made your stay an unforgettable one.

Your comments have been shared with Rita and the entire staff who are rejoicing of your review and happy that their Vietnamese hospitality has created lasting memories for you.

Once again, thank you very much for your comments and we wish to be able to welcoming you back one day.

Best regards from Ho Chi Minh City,

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
151 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 17 November 2012

At the end of our trip around Vietnam my son and I returned to HCMC and did some investigation on T.A. for a classy hotel with large rooms, a balcony, kitchen, laundry and a pool & gym without having to book into an expensive Western chain hotel. We found everything we needed and more at the Sherwood Residence.
Initially we had questions about the address being in District 3, thinking we would be too far from things, but this proved to be inconsequential as there is only one street separating it from District 1. We easily walked to Ben Thanh Market in 15 mins and the Rex Hotel in 10. There is even an hourly shuttle bus if you do not wish to walk at all or if it is simply too hot.
Reception was a welcome full of smiles and an unexpected upgrade to a huge 3 bedroom apartment and we were very impressed with the young lady who showed us to our room. We inquired of her perfect English with a very slight OZ accent and she informed us that she had recently completed a 4 year hospitality degree in Melbourne. In fact, all the staff here, from pool attendants to breakfast waiting staff to doormen and reception seemed to be a cut above the norm which is a credit to the Sherwood and its training levels.
All the other good things about this hotel are very well covered in previous reviews, yes, the pool is sensational, the breakfasts excellent and the supermarket out the back has just about everything you will need, especially if you are here for a longer term. It is also very child friendly if you are visiting with a family of any size.
Also, out the back door and around the corner is an amazing Seafood restaurant called Marina, not cheap by Vietnamese standards but a great night for a treat, ( reviewed separately ).
On returning home, I raved about this accommodation to a friend who immediately booked it for three weeks when he visits early next year.

Highly recommended home base when in Saigon.

Room Tip: In- room WIFI can be expensive but the business centre downstairs is about $5/hr.
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wellmax229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 21 November 2012
Thank you very much for this most positive review about your recent stay at Sherwood Residence praising our location, smiley receptionists, Ms. Huong who escorted you to the room, the pool attendants, breakfast staff, doormen and at the end recommending our property to your friend upon your return back home.

Your comments have been shared with all our associates and they were very pleased that their efforts have been duly appreciated and recognized. Bearing in mind that there is always scope for further improvement, I would like you to know that our associates undergo frequent training such as guest satisfaction and guest recognition and we are glad that our valued customers are benefiting from these training exercises as you did.

We hope that we will be able to welcoming you back in the very near future.

Best regards from Ho Chi Minh City!

Tanja
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 November 2012

After a very long trip from New Zealand via Singapore it was a very nice surprise to enter the foyer to the most amazing reception area, it looked like a royal palace! The staff are super nice and the facilities are top notch! We stayed in a three bedroom serviced apartment for three nights, One of our group had pulled out last minute so when we advised that there would only be four of us rather that five, they discounted the room to four people and said we could stay in this anyway...woo hoo!. It had everything and more (a maids quarter...lol) it was absolutely huge. The beds are firm and could do with more pillows, but throughout our three week stay in Asia this was one of the best places we stayed at!. We were the only one that used the pool which is large and clean (staff there are cool as well they helped us bypass Vietnams security regarding facebook) The breakfast in the morning was excellent as was the courtesy shuttle that ran on the hour every hour up until 8pm. This hotel is not that far from the hustle and bustle of Saigon (walking distance to the independence palace and war museum) but due to the heat it is probably best to catch the shuttle into town to go shopping. Due to the experience here and Saigon, I will definitely be back :)

  • Stayed October 2012, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank n0rthl1ght
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 14 November 2012
Thank you very much for taking the time to post your review following your recent stay at Sherwood Residence.

It was with pleasure to read that you really enjoyed your stay with us from the time of check in until now as you still keep the memories of your entire stay in Vietnam saying that you will be back!

We hope that you had a safe trip back home and to be able to welcoming you in the very near future.

Best regards from Ho Chi Minh City!

Tanja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tasmania
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 November 2012

Stayed in this residence in late Oct 2012. After 15 hours on the go to get to Saigon from Hobart, it was a great surprise. Booked online after reading feedback on Tripadvisor, a 2 bedroom apartment with breakfasts. Only took a deposit. Upon check in we were greeted with 2 smiling faces, and informed that due to the building's 5th anniversary, we were to get a 500000.00 dong voucher to spend in the restaurant, and were upgraded from a 2 bedroom apartment to a 3 bedroom apartment.
2 bathrooms, high floor and balcony. Location was good, as it was only a few good blocks walk to the markets. There was a supermarket right across the road from the back of the residence, and was accessed through a rear walkway. Saved going out through the front doors and all the way around the block. Had our daughter with us, and there was plenty of room to spread out.
Pool was excellent, breakfasts good, service could not be faulted.
Main bedroom had a VERY hard bed, but after day 1 we got more used to it. Air conditioning in all bedrooms.
This complex satisfied all our requirements, and I would highly recommend it for families.
Well done Sherwood Residence.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SomwehereInTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanjaKessel, Rooms Operation Manager at Sherwood Residence, responded to this review, 9 November 2012
Thank you very much for posting your review on Trip Advisor after your stay with us at Sherwood Residence.

We are delighted that you call Sherwood "A gem in Saigon" and the entire Sherwood team is really happy that our efforts have been recognized and that we have made your stay with us, one to remember!

We hope that you had a safe trip back home and to be able to welcoming you or any of your friends to our property in the near future.

Best regards from Ho Chi Minh City!

Tanja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sherwood Residence

Property: Sherwood Residence
Address: 127 Pasteur St | District 3, Ho Chi Minh City, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Family Hotel in Ho Chi Minh City
#16 Luxury Hotel in Ho Chi Minh City
#38 Business Hotel in Ho Chi Minh City
#51 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Sherwood Residence 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Located on scenic Pasteur Street, Sherwood Residence provides easy access to international schools, consulates, hospitals, and is just a short distance from the Central Business District. An added convenience is the complimentary shuttle service to key shopping, dining, and entertainment hotspots in Saigon's cultural center. Travel assistance is available at the front desk with local and international bookings for weekend getaways or extended trips. And enjoy a direct route to Tan Son Nhat International Airport, just 20 minutes away. ... more   less 
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Also Known As:
Sherwood Residence Hotel Ho Chi Minh City

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