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“Excellent services”

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Silverland Central Hotel and Spa
Ranked #54 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Berlin, Germany
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent services”
Reviewed 29 October 2013

We stayed for two nights and had a great time. Our room was very clean, staff very friendly and the location is great.
Breakfast buffet was excellent!! We highly recommend this hotel and will definitely come back.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristaEH12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Lugano, Switzerland
Level 6 Contributor
150 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 28 October 2013

Excellent located just few steps from the Ben Thanh market and within walking distance form the major actractions of HCMC.
Hotel interiors look very "chinese" style but anyway nice.
I had a deluxe room on the 8th floor with view of the city and Betexco tower which during the night time was simply great.The room size was good. Cleanliness also very good.
The breakfast buffet was pretty wide and offer both asian and eastern food.The breakfast room is not so big, so it could happen that you got to wait pretty long to get a seat.
The whole staff, expecially at the front desk has been amazing. I had a problem in the room and they offered me a whole bunch of possible solutions. Thanks again to you all gals

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kinothai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 October 2013

Booked for 2 nights then came back for 1 night after a Mekong delta overnight excursion. They stored our cases for us whilst we were in Mekong. Staff were extremely helpful and escorted us to our room . We received an appreciated welcome drink each time we checked in . Great location only 2 minutes walking to Ben Thanh Market . Breakfast good. Rooms clean . Shower in small bath a bit tricky.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1208BrianC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
60 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 24 October 2013

This modern three star hotel is conveniently located in District 1. The Ben Thanh Market is just across the street. It takes about 15 to 20 minutes from the airport by car. The adjacent street where Ben Thanh market is, converts into a night market with food stalls and shops. Plenty of restaurants are located in the area.

I booked a standard room for three nights on their WEB site. They offer free airport transfers if you book at least three nights. Free airport transfer is available for other types of bookings also. Please see their WEB site.

My domestic flight arrived at 10:00 PM. The driver from the hotel was waiting for me.

Check-in by the night attendants at the reception was unpleasant. The two young men did not speak English properly.
They wanted my Pass Port and I refused. So the clerk told me that I have to pay one night’s room charge in full. When I gave him my credit card he charged me for what seemed to be more than 4 nights and wanted me to sign the receipt which I refused. When I showed my reservation for the standard room, he said that he charged me more because he put me in a Deluxe room as standard room was not available. His partner shouted at me. The clerk took the key back and spent another 7-8 minutes and gave me key to another room which was the standard room!! I should have complained to the manager next day but did not.

Next morning Bella at the reception explained me that they only put a hold on the amount on my credit card but actual charge will be placed on my credit card when I checked out. All the young ladies at the reception were very pleasant, helpful and knew what they were doing. Please see the attached photo. (L to R Shophie, Bella, Ann and Quin)

My room was on the upper floor and on the side. So I did not hear any street noise. The room was very small. The mattress on the bad was bit squeaky and hard. Although, both the room and the bathroom were clean. The bathroom had all the toiletries and clean towels. The bath tub was semi circular and the curtain could not reflect all the water so when I took a shower sometimes the bathroom floor got wet. AC and TV worked properly. Two bottles of water were replenished every day.

House keeping service was very good. Bell Boys were friendly and courteous.

The buffet breakfast was excellent. It had western as well as Asian items. The Omelet station prepared the eggs per your request.

The hotel has a tour desk which will arrange for day trips with pick up and drop off at the hotel. The cheaper deals are available from many travel companies if you walk about 10 minutes to De Tham and Pham Ngu Lao. Turn right from the hotel on Le Lai and cross the park at Asian Ruby 3 Hotel.

I dined at the hotel once. It was pricey and service was slow but courteous. Try local restaurants near the area where the travel companies are located as mentioned above. Pizza Inn is also within a walking distance.

I had a massage at the hotel spa. They quoted me $21 including all taxes and service charges etc. but than the bill they gave me was more. So I had to again hassle with the cashier at the spa. The masseuse did an excellent job. Highly recommended.

If I return to HCM City I would stay at this hotel but book a deluxe room

Room Tip: Book a Deluxe room on an upper floor.
See more room tips
  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Midcap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Central Hotel and Spa, responded to this review, 26 October 2013
Dear Midcap,

Thank you very much for your constructive review.

It has been nearly a year since you stayed with us on November 2012. We are appreciate your compliment on our buffet breakfast, restaurant and spa. I also apology for the unpleasant experience upon your checking in process. But i am happy to inform you that we are changed under New Management Team and we are targeting to deliver excellent customer service.

Again, thank you very much and if your travel plans bring you back to HCMC we all happy to welcome you back.


Sincerely,
Man Nguyen
General Manager
gm@tanhailonghotel.com.vn
Silverland Central Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 23 October 2013

We stayed there for 5 nights and were treated like VIP's from start to finish. From airport pickup to our room we did not touch our baggage. We relaxed with a refreshing drink in the foyer while our details were sorted by reception staff as the tour desk staff provided us with any information we might be interested in, I know the bottom line is economics here but nothing was pushy or intrusive, all departments and their staff were genuinely friendly and helpful. The room was comfortable and had all the usual's, big flat screen tv, wifi, tea/coffee and a comfy chair to relax in ! Our room was a superior room that included a bathtub ! My wife was very impressed. The restaurant has a good selection of cuisines at very reasonable prices and the breakfast buffet was mind blowing !
Ben Tranh Market and the district night market are about 30m from the hotel where you can find the usual junk as well as good bargains, haggling is a must !
The only down side is, if you are mobility impaired the front and back stairs are difficult.

Room Tip: Do not use economy to choose a room, the prices are reasonable enough to choose comfort.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1crowbait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 October 2013

Travelled to HCM 11 to 14 Oct 2013. It was a 3 nights stay. Location is excellent, a few steps away from the Ben Thanh market. Got a room upgrade without any extra cost. Breakfast ok. Clean and comfortable bed . The staff were very helpful and friendly, always opening doors with a smile, and relaying destination in Vietnamese to the taxi driver for you. Room with free Wi-Fi and cable TV channels but all in Vietnamese except maybe for Cartoon Network that was in English? A small unpleasant experience being my Vietnamese friend came to meet me on the 2nd day of my stay and was informed by the reception that they have no record of my stay. She has to go to all the Silverland hotels in District 1 and finally went back to the same hotel she 1st visited asking the reception to check again and finally locate me. I will be visiting HCM again next April and has just make a booking at Silverland Central and recommend the hotel to my friends who are going along with me. I hope I will be impress and saving the excellent score till next visit.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FlorenceKou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Central Hotel and Spa, responded to this review, 24 October 2013
Dear FlorenceKou,

Thank you very much for your review.

We are glad to know that you have been impressed with our service and staff.

I apology for the inconvenience that you and your Vietnamese friend have experienced because of the careless of our staff when locate your name on our system. I will personal talk to Front Desk Team to ensure that every one of them understand how important to complete their task with understanding and care.

I appreciate your comment on our TV channels, we are currently setting up the in room TV channels list and I hope that it will help our guests to find their interest TV channel easier.

Last but not least, we all look forward to welcome you and you friends back to our hotel and I look for a chance to meet you personally to learn more from your travel experience.


Sincerely,
Man Nguyen
General Manager
Silverland Central Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 October 2013

We stayed at Silverland Cetral 3 times during our trip and were very happy with the service we received. On arrival we were presented with a cool drink and greeted with very friendly, efficient and helpful staff; it is obvious that the staff really care about your experience at the hotel. We stayed in a Superior Room which was a comfortable size for our 1-night stays. We were pleased that the double bed WAS actually a double bed (rather than 2 singles). There is a large gap between the bath and the wall that could use some attention - a little tired but nothing major. On our second stay we received a free upgrade to a larger room. The included breakfast, while not amazing (some of the hot food was tepid and tepid milk for cereal), includes enough choice for a substantial breakfast. The hotel includes a Spa on the upper level - we had 3 massage treatments during our stay - the professionalism and quality of the massages and the ambience of the spa was excellent and highly recommended - a nice treat after a day walking around in the Saigon sun! The hotel is situated in an ideal central location. About 20 mins drive for the airport and in the middle of all the action.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aus_F_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Man N, General Manager at Silverland Central Hotel and Spa, responded to this review, 24 October 2013
Dear Aus_F_83,

Thank you very much for sharing your experience with us.

I am happy to learn that you have enjoyed your stays with us all 03 times and your compliments on our staff and welcome drink are really a good encouragement.

To replying your feed back on the gap between the bath and the wall, we actually did that in purpose. We did not seal the bath into the wall in order of convenience of maintenance. But it is safe to use as the bath is really stable and we also schedule to clean and dry up the gap often.

Dear Aus_F_83, again, thank you very much and we all look forward to welcome you back for the 4th time and many more after that.


Sincerely,
Man Nguyen
General Manager
Silverland Central Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silverland Central Hotel and Spa

Property: Silverland Central Hotel and Spa
Address: 14 - 16 Le Lai Street, Dist 1, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
#30 Spa Hotel in Ho Chi Minh City
#31 Family Hotel in Ho Chi Minh City
#36 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Silverland Central Hotel and Spa 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Three Star Silverland Central Hotel & Spa. Located in the heart of Ho Chi Minh city, next to Ben Thanh market,closed Shopping and entertainment centers . ..8Km from Tan Son Nhat International Airport Silverland Central Hotel & Spa comprise 106 rooms and suites, Non-smoking floors and specially wooden floor for rooms and suites.All rooms and suites boast breathtaking nice view of city and Ben Thanh Market view. KL Spa is decor's Asian contemporary with the quiet spaces and reach a highest of relaxed, with high - grade of therapy - PEVONIA product, professional and skillful staff. Emphasizing blend between nature and lives beside the color harmony of space, gives a feeling really peaceful of relaxation...Whether you are on business trip or on vacation in Ho Chi Minh city. The Silverland Central Hotel & Spa is the perfect place for you. ... more   less 
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Also Known As:
Tan Hai Long Hotel Ho Chi Minh City

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