Despite it's central, bustling location, my room at the Sanouva was quite and comfortable. Room has a TV with mostly Vietnamese channels (but watching TV is the last thing you'll be doing), A/C (necessary in Saigon!), safe and a bathroom with a separate shower enclosure.
Comes with 2 bottles of water which are complimentary on a daily basis as well.
The staff is professional and friendly. Breakfast is served downstairs and features an eclectic mix of food. In my case, I found myself walking outside and just getting myself a banh mi from the lady less than a block away.
The reason I'm not giving the Sanouva a 5-star rating came down to the experience on my last day there. Around 10 am I got a call from the reception asking me to come downstairs. I had had a late night and was still sleeping, but the matter seemed urgent and went right away. This man, who I hadn't seen before and who identified himself as "Steven" (he didn't have a name tag so I asked for his name) called me downstairs just to confirm that it was my checkout day. I was confused about the whole matter, so he went ahead and dismissed me in a rude manner. After that, I asked if I could do a late checkout (common in any hotel) and he just pointed at the clock on the wall and said "No, checkout is at 12 pm". Also, keep in mind also that his English was way below the other staff so it was hard to communicate with him. Anyway, after this I went back to my room, got ready and came down to checkout. He prints the bill, so I give him my credit card which I had used initially to make the reservation to pay and he then tells me and points me to go outside to the ATM and get Dong (Vietnam's currency) to pay for the bill. After arguing back and forth that I want to pay with my card and even proving to him that the ATM would not dispense enough cash to cover the bill (I had used the ATM a few days earlier and I knew what the max amount was), he told me the credit card machine was broken. I stood there knowing that that wasn't my problem, so after a minute or so he prints the bill again (this time in dollars) and magically the credit card machine is working again and he goes ahead and charges my card.
I was planning to stay with them after my trip to Nha Trang, but decided it was time to move on to a different hotel.
All I have to say is, this man should not be in the hospitality business at all. He did quite the opposite of what someone trained in the business should do and was intentionally disrespectful to me.
It's too bad, because everything else was great.
- Official Description (provided by the hotel):
- Sanouva Saigon is a newly established hotel, at the heart of Ho Chi Minh City, one block away from Ben Thanh market, the most famous traditional market in Saigon. Our 53 elegant rooms are all equipped with center air-conditioning system, cable LCD TV, IDD Telephone, and free Wireless Broadband Internet at your fingertips. Each room also has its own bathroom with shower and built in hair dryer, a well stocked mini-bar, safety box to guarantee comfort during guest’s stay. Our hotel provides our guests with a luxurious restaurant with professional chefs to deliver you the finest cuisine. We put our very best effort to ensure guest stay at our humble establishment, Sanouva, a pleasurable, comfortable and enjoyable one. We wish to make guest’s experience with us as mesmerizing as their visit to our city. ... more less
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