Confirmed & reconfirmed the hotel reservation prior to arrival due to late ETA (1AM) of my flight from Hong Kong. When at front desk, was told it was sold out. It was paid in full in advance through Agoda for a Deluxe room with windows. Front desk sent me to their nearby Asian Ruby 4 hotel in a taxi with a promise of a upgrade to a premium deluxe room. Was given a superior room with no window. Was too tired to argue and go back down to the front to argue at 2AM. Next morning, walked around the neighborhood & found it was a very convent location with lots of restaurants and shops. Surprisingly, their staff spoke very good English & was very helpful with directions and advise. Had a massage in my room for one hour. It was very good and worth it.
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