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“Great!!!”
Review of Family Inn Saigon

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Family Inn Saigon
Ranked #48 of 913 Ho Chi Minh City B&B and Inns
Aurora, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great!!!”
Reviewed 8 July 2014

Excellent hotel with super fast wifi! The breakfast was delicious and the room was wonderful. Everything in Vietnam is SO cheap and this hotel is no exception, but it is very high quality! The staff is very helpful and friendly and speak wonderful english. I hope to come back again one day.

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Caitlyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 9 July 2014
Dear Valued Guest,

It was a pleasure having you as our guest and thank you for your very nice comments of our hotel. Our convenient location complemented by our excellent services make your touring holiday a pleasant one. Your satisfaction is what matters most to us and we shall continue to ensure utmost comfort of all our guests.

We would be glad to have you with us again soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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  • Dutch first
  • English first
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English first
Melbourne, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014

Stayed at the Family Inn Saigon in a double room that was absolutely spacious and super clean. It's location is very good as it close to local attractions including the Cho Ben Thanh market and The Golden Dragon Water Puppet Show, which I absolutely loved! Staff is also friendly and the view from the restaurant above is pretty good as well.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joongoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 5 July 2014
Dear Valued Guest,

We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity.

Your nice feedback is equivalent to recommending us to prospective guests and we highly appreciate that. Hope to be of service to you again soon. .

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wodonga, Australia
Level 5 Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 4 July 2014

This is my 2nd stay at this hotel, choosing to return due to the comfortable stay last time after booking an Intrepid tour. I'll also share a little about the kind of travellers we are to give you an idea. Vietnam is cheap to visit, however we couldn't justify splurging on a 5 star hotel for 8 nights so this hotel became our budget stay for 5 nights at the start of the trip and we later moved to a 5 star hotel for 3 nights to keep the budget more realistic. If you're looking for a reasonable 3 star place, this is it!

The good: the price for this hotel is very affordable. We paid $41AUD per night for a deluxe room on the 11th floor. There are cheaper rooms at $36 but they have no windows. The rooms were clean with functioning strong aircon, a must in Vietnam. Our room was cleaned to a good standard daily, beds made with 2 free water bottles. Our room also had good natural light which is important for me as I hate dark rooms. The location of the hotel on Bui Thi Xuan st was a sufficient base to get to most places by taxi. Ben Thanh market will be a 20min meander in the heat while looking out for traffic just to give you an idea. The hotel had free and strong Wi-Fi and the buffet breakfast included was satisfactory. Items included an egg station, fried rice, steamed veggies, noodle soup, fresh fruit, toast, cereal, juice and dim sum just to name a few items. The aspect that makes this hotel worth coming back to is the staff. There's a 24hr reception, staff were always friendly and willing to help with anything from a map to calling a taxi. There is also a computer in the lobby with free internet but no printing. The hotel is also next door to Zest Massage, which for 300,000 ($15AUD roughly) will get you a 90min hot stone and full body massage.

The improvements: like a few have mentioned there's only 1 lift in the hotel. This is generally fine but during peak time, expect to wait 5 mins as it stops at every floor and gets crowded. It's also hot and stuffy in there. The way the bathroom is designed means that after a shower, there's a slight 'flood' on the tiles which means you'll need to be a little careful. We also had room 1101 which was a light filled airy room only to be let down by the light thumping music from next building over. The room backs onto the adjacent building which rents out its facilities to functions. One night, the music didn't stop till 3am. If you're a heavy sleeper, fine but this is something to be wary of. Nothing the hotel can do but worth mentioning in a review for readers. We (a couple in our late 29s) heard music on 3 of the 5 nights which did annoy me.

Overall, the Family Inn served its purpose and met our expectations and I would return. It doesn't pretend to be anything else. If you're looking for a solid 3 star hotel in HCMC then this hotel should deliver.

Room Tip: Avoid 1101 if you're a light sleeper. You can hear the music from next door. Choose a room on th...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnhNguyen85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 5 July 2014
Dear Valued Guest,
Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us.

It is truly fulfilling to learn that our guests bring home great memories of staying with us.

We look forward to you next visit.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level 6 Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 11 June 2014

Pros: good location, newly renovated bathrooms, good wifi.

Cons: rooms tired and old, horrible uncomfortable beds, well below average breakfast even by Asian standards, with hot room temperature milk and unfriendly staff. I asked a staff member if they had cold milk for my cereal and his response was "put some ice in it"... Um no how about you conform to some good safety standards and refrigerate your milk.

Plan on coming back to HCMC but won't be staying here, so many better options in this city.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s4172249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 18 June 2014
Dear Valued Guest,
Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This does not reflect the usual service and quality at Family Inn Saigon.

We do apologize for the inconveniences that you encountered. This issue has already been discussed with the associates and department head concerned and please be assured that the same incident will not happen again.

It is our hope that you would spare us another opportunity to be of service to you again.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 5 Contributor
81 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 June 2014

Stayed here in a twin room (as part of a group tour) in May'14. The room was a bit small but that was a minor inconvenience. The buffet breakfast, on the topmost floor with a view, was quite lavish. The location of the hotel (15 minutes on foot from the city centre) was convenient. The staff was very helpful - i bothered them with quite a few questions regarding sightseeting and they were very patient with me....

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peripateticously
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 18 June 2014
Dear Valued Guest,

Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us.

It is truly fulfilling to learn that our guests bring home great memories of staying with us.
We look forward to you next visit.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

Stayed here during a group tour. It was in a good location for seeing the sights & getting around HCMC. The staff were very friendly & helpful. The hotel itself was very clean and quiet, although the rooms were basic. (But you get what you pay for, right?) My partner & I had a large room with a window and had no trouble with the bathroom. (Based on my experiences traveling through Asia, you have to have an open mind when it comes to bathrooms.) The only real downside was that there is only one small, slow elevator. This was fine for us (as we were on a low floor), but some in the group were staying on higher floors and spent up to 20 minutes waiting for the elevator to reach them. One final thought for coffee lovers: there is a Trung Nguyen coffee shop on the corner - try it!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 18 June 2014
Dear Valued Guest,

Dear Valued Guest,
Thank you for the note on your recent stay with us and for recognizing our courteous and helpful staff, central location. We are glad you had an enjoyable stay and we look forward to seeing you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 May 2014

I stayed there a few weeks ago (April 2014) and I was pleasantly surprised. The room was spacious, very clean and most importantly, did shut down the constant noise coming from the heavy traffic.
Breakfast offers a wide choice of fresh fruits and local food.
The hotel staff is very friendly and extremely helpful. They will go out of their way to assist you. If you want to arrange some interesting tours of the city, you can do so via the hotel and the prices are reasonable. There is a very nice lady working (Miss Hong Thuan) who will be happy to discuss all the options available.
Don't forget to greet them in Vietnamese. Enjoy...

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review, 6 May 2014
Dear Valued Guest,

Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality.

We look forward to being of service to you in your next visit to Ho Chi Minh City.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Family Inn Saigon

Property: Family Inn Saigon
Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City 700000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #48 of 913 B&Bs / Inns in Ho Chi Minh City
Price Range (Based on Average Rates): £
Number of rooms: 72
Reservation Options:
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

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