We were recommended this hotel by our company's agent for our annual company's holiday of 4 days 3 nights. I had many complaints of this hotel not only from myself but also my other colleagues. The very 1st complaint was that the room which I stayed had a lot of coakroaches from the TV rack, bathroom and cupboard. When I checked into the room 702, I hv discovered one or two small little coakcroaches which I thought was normal. However, after we went out for our dinner and came back, I saw more than some little cockroaches crawling out fm nowhere and hv complained to the reception the next morning. Thinking they will hv a thorough cleaning of the room but to my disappoinment more coakroaches were seen crawling in the cupboard, TV rack, under the bed and in the bathroom. I immediately went to the reception and request the night shfit Manager to change my room but he refused and told me he will get his housekeeping service to attend to my room.. What they did was to just spray the insecticide which I thought was unhealthy as we were going to sleep in the room for the night. So the next morning, I went over to the reception counter again, only to be greeted by the same Manager and has rejected to change the room for me. However, after my breakfast, I went to put up the same request with another staff of theirs and she readily agreed to change the room and it was immediate. So, this is the attitude of the staff problem, no doubt not all their staff were rude, there were a couple of rude staff. Another complaint was they knew that guests are staying the the room yet they choose to take out the shower curtain for washing without replacing one. One of my colleagues had faced this problem. When he confronted the same Manager why no shower curtain, he just said housekeeping had sent for washing and apologised for it without taking action to replace one immediately. The third complaint was that upon checking out, they claimed that we have spoilt one wooden hanger in one of our rooms and insisted to charge us USD 1. We do not know if this hanger was already spoilt before we checked in. Their housekeeping also did not replenish the shower foam in one of my colleagues' room and she has to request for it. Last but not lest, the noise pollution caused by the building next to them was unbearable. If the rooms were located near to the road side then you will expect some pollution caused by the traffic outside. Overall, I will not recommend this hotel to anyone considering to stay there. It's the worst hotel I have ever stayed so far.
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