The hotel located in a great spot very near the city centre, everything is within walkable distance. The rooms are small but impeccably clean and well turned out and the bathroom was fantastic with a gorgeous walk-in shower. There was clear, cool aircon and free wifi. Breakfast was the usual bread, eggs, fruit that you have in most hotels in SE Asia.
What really spoiled our stay here was the rudeness of the staff, particularly female, in reception. Requests for information or help were answered curtly and with the minimum of effort or interest and several people experienced the same problem. They just did not seem interested in helping their guest make their stay more enjoyable.
The challenge with reception was compounded that evening when 4 people in the group had issues with laundry (which was done externally but the service was provided through the hotel). One man didnt even get his 3 shirts back, he was just told they were "damaged beyond repair", 2 girls had some small items damaged / broken, and a fourth group member had 2 tops ruined with bleach (and most of her laundry was redistributed into other peoples bags). Whilst I fully appreciate that accidents happen, the situation was managed appallingly by the reception staff who insisted that people still paid 50% of the cost, despite the fact that theyd had clothing destroyed. Their feedback was that because the hotel itself didnt do the laundry, that it wasnt their problem. On this basis I would not recommend staying here.
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