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“Decent choice for family”

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Riverside Serviced Apartments
Ranked #68 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Decent choice for family”
Reviewed 7 January 2014

We were a large group of 8 people, so decided to book Riverside, as Sherwood was fully booked, for 4 nights

Went for two 2-bedroom apartments, with each sleeping 4 persons - a double and two single beds in each apartment. One had a river view, one had pool view. Both rooms were bright and clean, with a more than adequate kitchen, dining and living area. So no issues with the apartment hardware (though not much soft furnishing), though they were nowhere as nicely furnished as the headline picture on Tripadvisor. Or maybe the Tripadvisor picture was for rooms for long-stay customers (since this is a serviced apartment), but certainly not for our 2-bedroom apartments.

Other facilities: Adequate pool 25-30metre laps, adequate gym (no free weights, bench press etc). Has a minimart within the compound (open until 8pm) where prices are reasonable. And there is also a café (we had breakfast there one morning, pricey compared to the quality you get, relative to what you can get elsewhere in district 1).

Breakfast (that came with the room): At the breakfast restaurant/café, selection of food is very limited, and very often run out. While they do replenish, we had to wait 15 minutes for plates, cutlery and food to be replenished. To be fair, the staff was trying their best, just poor planning and/or kitchen staffing, I guess. On one of the morning, we were the first customers to arrive, and they put a COLD pot of coffee on the coffee warmer, when we ask for freshly brewed coffee. Not sure if it is overnight coffee, but hard to understand how can freshly brewed coffee be cold and need to be warmed up on the warmer? In short, breakfast is nothing to shout about, just to fill-up the stomach a bit before heading out.

Location wise: this is in district 2, a relatively new and under-development district. So there isn't much breakfast, dining options outside the compound. Getting there from district 1 takes about 10 mins, costs around 170,000 dong. From airport, it costs about 270,000 dong, half an hour to 45 min in average traffic. Location is not an issue for us, since we head out in the morning after breakfast, have dinner in district 1 or 3, before heading back to the apartments for the night.

Nutshell, nothing to stop us from coming back, but will probably try other serviced apartments the next time, just for comparison. Would like to give this a 3.5 star rating, but there isn't a half star option.

Room Tip: Ask for a room with a river view.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Utd_till_I_die
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 15 January 2014
Dear Valued Guest,

Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us.
We are very glad that you enjoyed your stay at Riverside. On the other side, regarding the breakfast buffet, I understand there were some rooms for improvement. We are sincerely sorry about it. Breakfast buffet is available only since the 1st of January, this is a really new service at Blu Restaurant. During the first few days, our restaurant did not anticipate well the quantity of breakfast and we already worked with the Blu bar and Grill to improve the service and the food, to satisfy our guests.
Our property is an unique place in Saigon and we invite you to come back and enjoy all our improvement.

Please do not hesitate to contact us again for your future visit to Ho Chi Minh City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 reviews from our community

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Adelaide, Australia
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 January 2014 via mobile

This is our first visit to HCM and we stayed for four night and we loved it.The service was great and it has convenience store too. We live in similar place like this in China.You don't feel that you are staying in busy Ho Chi Minh.

Unfortunately,it is a bit far from the city but we could get ride to city with shuttle bus or boat ride.The boat ride with the kids was great experience.

Ho Chi Minh is really busy city , people watching what they doing on the road and find a way to avoid hit others.So even crossing the roads with hundreds of bikes we managed to get through it with our kids.It was not much choice restaurant around Riverside so we went to crossed big road to Parkson , we were thinking how we could cross this road without any pedestrian crossing or Bridge, but we did it. However it's very dangerous so we got a taxi back.

We would like to stay again in this nice and quiet place!

Stayed December 2013, travelled with family
Helpful?
2 Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 15 January 2014
This is a real pleasure to see that our guests are satisfied and take the time to write on Tripavisor . We would like to add that Riverside is not that far from the city center in term of timing. It takes only 15 minutes with our shuttle boat and 20 to 25 by the shuttle bus. Boats and Buses are equipped with WIFI in order to bring more comfort to our residents, so passengers can stay connected during their trip. More over the shuttle boat trips are a great experience for anyone who likes to take pictures and enjoy the fresh air from the Saigon River. (Especially at the sunset time)
Thank you very much for your nice comments, and Happy New Year

We look forward to welcoming you to Riverside in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 January 2014

Wow! What a great place Ho Chi Minh is: Smelly, fast, colourful, vibrant, exciting.

Riverside apartments were a good retreat from the energetic city. The shuttle bus and ferry were perfect. Taxis are plentiful and cheap.

A new shopping complex with an easy and good food court is just across the main road...take a taxi the road is dangerous to cross! Taxis not happy about the short distance but will have to get used to it.

Local restaurants are cool and within walking distance. Riverside restaurant convenient but needs far more local options. Not everyone staying there is in denial they are in Vietnam...disappointing...but awesome staff.

The reception staff are officious but trying to do a good job. All of Vietnam needs to look into the practice of holding passports. It is not necessary and unsafe for this to continue.

Lovely comfortable, clean and well appointed apartments. We had a great view and they had no problem with us being there late morning.

Highly recommended for family groups.

To the reviewer below...really? Did you not YouTube "crossing roads in Saigon" before you left your home comforts? I thought it was compulsory to do so. The locals are relaxed and kindly, we never had a moments worry crossing the busy streets.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Family A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 16 January 2014
Dear Valued Guests
We would like to sincerely thank you for this review and for your time. We daily work with passion to make and maintain this place as a sanctuary of peace and happiness. We are happy that you notice that our staffs try their best to satisfy our guests.
Regarding the passport, our procedure is to keep a photocopy and a small deposit instead of the passport, so that you have the choice to leave your passport or not at the reception.
It is true that our residence suits well to family thanks to the big garden, the swimming pool, the kid’s playground (indoor and outdoor). At Riverside, everyone can find activities to do without being stressful by crowd or noise or circulation around. For you next stay, we will welcome you with great pleasure.
We wish you a Happy New Year!
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Ho Chi Minh City, Vietnam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

Don't go to Saigon with kids-- it's dangerous crossing the streets since no one obeys traffic laws (think crossing a 4 lane highway, with speeding cars, trucks, and thousands of motor bikes.) We spent an hour on x-mas eve contemplating crossing a major street and decided that it wasn't worth it to risk our kids' lives (and ours) just to sight see.

The Riverside saved us since we felt trapped being in such a dangerous and hostile city. (My husband and I loved Thailand and have traveled to 30 plus countries between us, so we are not just naive Americans.) The compound has high walls and security (like an embassy) and is truly a compound in that everything is self-contained-- we used the restaurant on the river at least 1x per day and shopped at the little convenience store for groceries. There is a playground which our kids (ages 11 and 8) used. And the apartment is spacious with a workable kitchen, though the fridge and stove are tiny by American standards. The wood floors are beautiful, as are all the built in shelving, which we didn't use, since we weren't unpacking for just a few days. There is also free WiFi and and local calling, which was key for booking tours. And there is daily maid service. But, the couch looks dirty, and both bathrooms look like they are 20 years old and in need of upgrading, given the high price for Saigon of staying here. Also, the beds are SO UNCOMFORTABLE-- the hardest beds I've ever slept on. The only way we could sleep was to put comforters underneath us, and even then it still felt like we were camping. Also, the front office was not helpful or friendly at all, which was surprising to us. When you check out at noon, make sure you're out at noon, because they come and check that all the utensils and bedding are there right at noon. (Very disconcerting to have some one rush in to check that nothing is stolen as you're leaving!) And the Riverside is not near anything you want to see. Even though there is a free water shuttle and bus, they only run a few times per day and never early enough to catch tours that begin at 8am. And because you're in district 2, no tour guide will pick you up, so you have to take taxis to and from District 1, which is about $10 US each way.

I wish someone had warned us about coming to Saigon with kids-- the streets are terrifying, both crossing them and walking on sidewalks, and Saigon is one of the ugliest, dirtiest and least interesting cities we've ever encountered. We did get to the Mekong Delta which was more interesting. But, I would suggest that you go to Thailand instead.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melinda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 7 January 2014
Dear Valued Guest,

Thank you for your comments, we can feel that you liked our property but we notice that some of your experiences were not fully a pleasure. We are very sorry about it and we would like to provide more information.
Riverside uses international brands for its bedding, and not only for bedroom, but for all our equipments in the apartments. So may be the type of bed did not suits to your family, and we are very sorry about it.
This year, our property will start a big renovation, we already have the plan to upgrade all furniture and bathroom, and nevertheless your comments will help us to know about some of our weak points.

Regarding the check out experience, it is a common practice for hotel industry to check the room upon guest’s checking out. However, our property consist of 13 different Villas with 40.000 sqm and it may take a longer time to do check out inspection comparing to other city hotel. Thank you one more time to express your feelings so that we can improve our operations.

We would like to add that you should try again to come back to Vietnam as it is a beautiful country who offers so many things to discover. This is not as modern as Thailand but many parts remain authentic like untouched, and if you come back, we invite you to contact us in advance to get advice or any information that you need.

We hope, in the future, to welcome you again in Vietnam and in Riverside so you can notice our improvement.

Happy New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 December 2013 via mobile

We really enjoyed our stay at the Riverside apartments. It is about a 30 min boat ride or shuttle ride (both free from hotel) into the centre of HCMC. It was lovely to come home to a quiet and peaceful setting after being in the hustle and bustle of the city.
The restaurant is really yummy and was just what we needed to start our day.
The pool is great and the views of the river are lovely.
The apartments themselves are clean and well presented.
The reception staff were very helpful and friendly.
All and all a great experience.

Stayed December 2013
Helpful?
Thank Kate_CHCH_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 15 January 2014
Dear valued guest,

Thank you very much for the review.
We focus on customer care and always try to answer to our guest’s needs and inquiries promptly with accuracy.
Our mission is to provide the best experience and maximum comfort.
We are pleased that not only you liked our services, but the Riverside team.
We look forward to having a chance to welcome you back to Riverside in the future.
Thanks and Best Regards, and Happy New Year
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
136 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 December 2013

Our whole family really enjoyed our 5 day stay here. 3 children in their 20s accompanied us and it suited them as well as us. It was quiet but plenty to do in nearby areas and easy trip into middle of saigon on free water taxi. Spacous clean comfortable units. Very friendly staff but not intrusive.

Room Tip: Ask for a river view. If you can get a ground floor room with doors to outside that would be ok but...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferne_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 15 January 2014
Dear valuable guest,

We are very happy to read your feedback.
Travelers, businessman, residents often have different priorities and expectations. Our job is to understand and please them all. We are happy to be successful and honored that you shared with TripAdvisor reader.
Hopefully, you will return to Ho Chi Minh City and we will have a chance to cater you again for an even more enjoyable holiday!
Happy New Year.
Thank you again and best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2013

We had a very pleasant stay of five days at Riverside. The residence is located in a quiet area. The apartments are spotless, spacious and quiet. The pool is very nice as well. It is a pleasure to have parks for children. Impeccable service from any point of view, everyone is very polite and professional from reception to shuttle and restaurants. We are very happy with the choice we made, our kids want to go back and we are considering it, even if usually we don’t go in vacation in places we’ve already seen.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WinstoneG2ThanLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiversideServicedApt, Manager at Riverside Serviced Apartments, responded to this review, 17 December 2013
Dear Valued Guests,

We would like to sincerely thank you for this review and for your time. We daily work with passion to make our guests and residents feel like home. Hospitality is about this, dedicated people who make visitors feel comfortable. And we are flattered that you mentioned it.
It is true that our residence suits well to family thanks to the big garden, the swimming pool, the kid’s playground indoor and outdoor, The youngster can enjoy all spaces with safety and meet new friends while parents can enjoy quietness, sports activities or just the comfort of their apartments.
We will welcome you with great pleasure for your next stay in HCMC. We will welcome you with great pleasure for your next stay in HCMC. We wish you a Merry Christmas and Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riverside Serviced Apartments

Property: Riverside Serviced Apartments
Address: 53, Vo Truong Toan, Thao Dien Ward | District 2, Ho Chi Minh City 84, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#22 Family Hotel in Ho Chi Minh City
#36 Spa Hotel in Ho Chi Minh City
#44 Luxury Hotel in Ho Chi Minh City
#44 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Riverside Serviced Apartments 4*
Official Description (provided by the hotel):
Imagine your next vacation home in a tropical paradise tucked away from the noisy city center, situated on the banks of the Saigon River, but within easy reach of the hustle and bustle of downtown Ho Chi Minh. A 15-minute scenic boat ride or 20 minutes bus ride with our complementary shuttle services will take you right in the center of town. Our 4 hectares of landscaped gardens, lush green grass, a palm-shaded pool and a complete health club are the perfect setting for a relaxing stay.Built to the most exacting international standards, our spacious 1-bedroom to 5-bedrooms, fully serviced, stylish luxury apartments accompanied by first-class service will offer you the privacy, the security, the peace and quiet of a perfect oasis. Riverside provides both short-term and long-term accommodations, which cater for the single business person, couples, as well as whole families. ... more   less 
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Also Known As:
Riverside Apartments Hotel Ho Chi Minh City

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