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“Great stop over hotel”

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Vissai Saigon Hotel
Ranked #85 of 447 Hotels in Ho Chi Minh City
Certificate of Excellence
Chesterfield, United Kingdom
Level Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great stop over hotel”
Reviewed 5 January 2014 via mobile

Stopped here on the way to Sydney for 15 hours and the quality and service in the hotel can't be faulted. There is a free pickup from the airport, the rooms are huge and well presented. The staff are wonderful and were prompt when I booked the room by email. The food in the restaurant is great too and so cheap. It is outside the city centre but it took around 35 minutes to walk to the palace and you do get to pass street markets and Buddhist pagodas which is not too unpleasant. I will definitely stay here when I return for a longer holiday. Well done StarCity

Stayed January 2014, travelled with friends
Helpful?
Thank tetuan22s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 13 March 2014
Dear tetuan22s,

Thank you for having stayed with us and we are glad that you liked our quality and service.

Also thank you for your definite intention to return for longer holidays with us. We will keep up the good work and be more than happy to welcome you back soon.

Best regards
Do Thi Phuong Hai.
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

390 reviews from our community

Traveller rating
    136
    195
    39
    16
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Belfast, United Kingdom
1 review
Reviewed 3 January 2014

We used Star City Saigon as a stopover hotel. Our first flight was delayed and the morning flight brought forward so we only had 5 hours in the hotel which was unfortunate as the room we were given was on the executive floor with amazing views over Ho Chi Minh City.
This is a great hotel for stopovers as its so close to the airport. The room was very comfortable and stylish. The only thing I would say was not brilliant was the man at reception who continually snorted flem whilst speaking to us on arrival and departure! Not very pleasant!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JBHanvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 13 March 2014
Dear JBHanvey,

Thank you for choosing to stay with us on your visit to Ho Chi Minh City.

We are glad you see us as a great stopover hotel and we do hope to welcome back one day soon.

Best regards
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 December 2013

The hotel was a nice hotel that reminded me of a Novotel with large rooms, desks and set up for business travellers. It is close to the airport but a bit far from the action. As taxis are very cheap I thought this wouldn't worry me too much but the traffic at certain times of day is an issue. It once took 45 mins to get in to the HCMC centre in the early evening - taking the same route that took 10 minutes at lunchtime. The doormen were very helpful with taxis and information and reception was adequate. I found the hotel a typical chain and not overly warm towards its guests. Room service was quite expensive ($20 AUD for a burger and fries) and there is not much around in the way of restaurants unless you count Burger King 3 doors down. I would recommend it for comfort but not so much for service or location

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kallie1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 13 March 2014
Dear Kallie1983,

Thank you for having stayed with us and sharing your experience. We are glad you recommended us for the comfort factor. We are focusing much effort on training our staff for quality service and hope it will meet travelers' needs.

Our hotel is an airport hotel and it takes less time to get into the city center in non-rush hours. If you are planning to re-visit Ho Chi Minh in a transit or overnight hotel we will be more than happy to welcome you.

Thank you once again and best regards.
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bellaire, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 November 2013

Because we needed to leave very early in the morning we stayed close to Saigon's airport. We found the Star City Hotel to be superb. From the greeting at the front desk to the beautiful, quiet rooms, we felt very relaxed and believe it was one of the best hotels for the price in Saigon. The beds are comfortable and the room is appointed with everything one needs. The bathroom size is generous. The evening buffet is not to be believed. It has 4 stations with at least 15 main courses and offers all sorts of ethnic food for a very reasonable price. I would highly recommend this hotel.

Room Tip: no bad rooms that we found
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fuzzster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 13 March 2014
Dear fuzzster,

Thank you for having stayed with us. We are all glad you enjoyed it. Your comment was a very motivation and encouragement to us and we will do our best to maintain the highest level of service and quality.

We are also happy that you would highly recommend us to your friends or family members and do hope to have another opportunity to welcome you back.

Best regards
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamborine Mountain, Australia
Level Contributor
603 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 232 helpful votes
Reviewed 22 November 2013

Stayed here for 4 nights, located near the airport and about a 20 dollar cab ride to the city. Hotel is near new and very reasonable, free transfers from the airport about 10 minutes away. Food was Ok and staff pleasant enough although a little slow. I asked for a jug of milk and they brought me a cup which was impossible to use without making a mess.

Room Tip: All rooms have city views
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaile1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 13 March 2014
Dear Gaile1958,

Thank you for sharing your stay experience. Your comment on the service was seriously learned in order to improve guest experience and we are thankful to it.

We hope you will see a difference when you have a future visit to our hotel again.

Best regards
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 November 2013 via mobile

They mixed up our rooms amongst our group- my family of four had paid for a junior suite but my brothers family of 3 had booked a standard room but they got our suite and we got the standard room. Didn't realise what had happened until it was too late and asked the duty manager for a discount but bc the mixup was within the family they wouldn't do anything. Rooms were nice and comfortable. We think the buffet might have made the family sick tho

Stayed November 2013
Helpful?
Thank eh1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 14 March 2014
Dear eh1424,

Thank you for sharing your stay experience. We are sorry to hear about the room mix up and have briefed those concerned to be more careful next time and we hope this will not happen again.

Our buffet is now changed with lot of improvement and you can see a difference if you are once more back to our hotel.

Best regards
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 14 November 2013

Stayed here twice for business,each time for around one week.

Nice room - clean, large room, comfortable bed, nice bed sheet and a good size bath room. Towel is the only thing that is pretty worn down but overall not a big deal. The hotel is quite new. Staff are great - very pleasant and helpful.

The gym has enough equipment although not the newest models but they are very good - two treadmills, one cross trainer, two bicycle and some weights. Pool is rather small. It is good for chilling but not for doing a length. Breakfast has enough variety, standard breakfast but nothing to complain.

The hotel is 15 mins away from the airport. It is far from District one. If you are looking for a place to walk around, shopping or do bar hopping etc, this is not the place.

Also be careful of the taxi, some of them are just trying to rip you off specially from the airport. There are several guys trying not to use the meter. Taxi from the airport to the hotel should cost around 100K VND.

Room Tip: Room facing the road on the front side of the hotel can be quite noisy
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review, 14 March 2014
Dear Natakan,

Thank you for sharing your experience and we are glad that you found us of good value and great staff.

Please be rest assured we will keep it up to provide better and better experience for all travelers and hope to welcome you back one day.

Best regards
Do Thi Phuong Hai
Vice General Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vissai Saigon Hotel

Property: Vissai Saigon Hotel
Address: 144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 447 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vissai Saigon Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more   less 
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