I believe that service quality can make or break a stay in a hotel and the Vissai Saigon Hotel exceeded all my service expectations from check in to check out 4 days later.
Unfortunately my son and I got food poisoning on our first night from a restaurant near the hotel. My son was extremely unwell and housekeeping had to clean his room several times. The manager came to the room to check on us and offered to take us to the hospital; housekeeping brought us everything we needed; room service brought us freshly sliced ginger to make ginger tea to help settle our stomach and the staff were all solicitous as to our health until we left the hotel for our next destination. Thank you to all staff for making an awful start to our Vietnam tour as bearable as possible.
The hotel itself was fantastic. Our interconnecting rooms were clean, modern and spacious. Breakfast was also fantastic although I only enjoyed the wonderful range of food on my first morning - after I was unwell I could eat only plain toast and tea, sadly.
I highly recommend this hotel for its quality service, facilities and location. Just don't eat at Mon Hue restaurant 100 metres down the road from the hotel...
- Official Description (provided by the hotel):
- Vissai Saigon is a brand new 4-star hotel with tasteful accommodation and high-end service. This elegant hotel is just 5 minutes aways from Tan Son Nhat International Airport and Tan Binh Exhibition & Convention Center. It is also near White Palace Wedding and Convention Hall and Quan Khu 7 stadium. Commercial buildings and shopping centers are conveniently located nearby. ... more less
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