With low expectation since we travelled on a budget and this is a 2 star hotel, we booked and stayed here for 5 nights during our first visit to Vietnam.
We reached Vietnam at around 9pm after a 5 hour transit and booked a taxi and went to this hotel. Upon reaching the hotel, we were greeted with these enthusiastic and fast bell boys who reached for our heavy and big luggage’s in record time, and were told by the reception named Jessica there was a slight problem with our reservation. The room we booked were not available because the airconditioning was faulty. And she told us further that the room was small with no window! But she suggested we could checked into a different hotel about 5 blocks away from where we were and spent the night there while she sort out the problem.
In the morning we could come back and decide whether we still wanted to stay at the room we booked or upgrade to a bigger and more expensive room. We were too tired to argue and agreed so we were sent to that hotel with a taxi fares borne by the hotel.
The next morning we returned and after some discussions we agreed to upgrade to a bigger Deluxe room with additional USD10 per night. No fuss and no arguement and we were happy how they reacted to the situation and how they handled their guests.
Although it was just a bit odd on what happened the next day. We were relaxing at the lobby near the reception when we overheard the conversation between the reception and a guest that there was also problem with his room (not sure what) that he needed to check in to a different hotel (same hotel) so they could sort out his room, and returned the next day.
The hotel was good though, clean with comfortable bed. Deluxe room comes with a L-shape comfortable sofa and Jacuzzi (although we didn’t use it because it was too noisy when we switched it on!) The staff were friendly, respectful and helpful, especially the beautiful reception named Jessica :) The location was superb! We are Muslim and this hotel located very near to two Halal restaurants (well.. there were more but we liked these two and went there a few times during our stay). The restaurants served delicious food and service was good. The hotel was near a Masjid too. There was also a few grocery stores nearby so it was quite convenient. Our deluxe room faced the busy main road so there were alot of traffic noises and honkings from the vehicles but we got used to it after a while. Service was good, house keeping was on time but it was weird when they refill the complimentary bottled water but they put them in the toilet!
It was a good stay for us. The hotel was located near a few big department stores, Opera House and Saigon Centre (all these within walking distance). Just beware of traffic especially those motorcycles when crossing the road because we were almost hit, there were just too many of them!
We don’t mind staying at this hotel and meet Jessica again.
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