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“Peaceful hotel”
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 466 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 18 October 2013

Beautiful hotel, with a discreet charm, Nikko is a haven of peace in the midst of the urban jungle HioChi Min City. The rooms are spacious and simply decorated. We stayed in a junior suite, with a desk and two comfortable queen size beds. For lovers of Japan, the toilets are equipped with integrated water jet. The view of the city from our room is really impressive and there is a large outdoor swimming pool on the 5th floor. The breakfast buffet is huge Japanese, Vietnamese, French, English, all cuisines are represented with taste and style. The staff is friendly, efficient and discreet, always ready to make our lives easier. We loved staying in this hotel which gave us a real good time during our trip.

  • Stayed: September 2013, travelled as a couple
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Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 24 October 2013

Dear Valued Guest,

Thank you for your review. We are very happy that you found a haven of peace at Hotel Nikko Saigon.

Our guest rooms starts at 10th floor that provides panoramic view of Ho Chi Minh City skyline and we are delighted that you were impressed about the view from your room. Likewise, our buffet breakfast is a “talk of the town” treat in Ho Chi Minh City and it was very good to learn that you enjoyed it. We also shared with our team members your inspiring comments about the friendly and efficient staff service.

Once again, thank you for the opportunity to be of your service and we look forward to welcoming you back to Hotel Nikko Saigon soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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2,259 - 2,265 of 3,531 reviews

Reviewed 15 October 2013

We are staying at Hotel Nikko Saigon with our 9 year old son & experiencing a wonderful time. Being our first visit to HCMC we wanted to stay at a popular name hotel. We're staying in a club suite which included access to the executive lounge on the 23rd floor for breakfast, afternoon tea & happy hour between 5 - 8pm. All round the service is impeccable, from the front door to the executive lounge staff. We must mention Giau, Phuang, Tho & Phong who all represented the hotel wonderfully. I celebrated my birthday during my stay & was pleasantly surprised each time a staff member told me Happy Birthday throughout the day. Even more so, when we returned to our room after dinner there was a personal birthday cake waiting for us!
The hotel is very clean & the standards are great. We were always impressed with the breakfast buffet, displaying a very wide selection of western & Asian cuisines.
The front desk & concierge are always very helpful, be it exchanging currency or arranging tours in the city.
There are pick up buses available for guests from the hotel at set times as well as collections at pick up points to tour destinations.
You cannot go wrong choosing this hotel, we would love to return next year.
Well done everyone in the hotel. Keep smiling & doing what you're doing. Also thank you for the special Birhtday treat xxxx

Room Tip: Choose a club room to gain access to the executive lounge
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  • Stayed: October 2013, travelled with family
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Thank PalmerSaudiArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 24 October 2013

Dear Valued Guest,

Thank you for your detailed and wonderful review about Hotel Nikko Saigon.

We are pleased to learn that we made your birthday a memorable one. We are happy that you appreciated the birthday cake we prepared. It is small touched that comes from sincere Nikko Hotel team members.

We have shared all your inspiring feedback to the concerned departments and everyone is grateful to receive such motivating comments coming from a valued guest like you.

Thank you for your support and we hope to see you again at Hotel Nikko Saigon soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 15 October 2013 via mobile

Stayed at the hotel nikko in saigon for 3 nights and really enjoyed it. We were upgraded to a suite at no charge on arrival and utilized the gym (small but adequate) the pool (slow drink and food service, average quality) and the sauna & spa (lovely). The breakfast buffet is if the highest quality and Japanese focused with an array of sashimi, salads, western breakfast options with some of the best seafood I've eaten (and I've eaten a lot of seafood...). The seafood buffet is the very best and worth the money. I think I went to seafood heaven. The Japanese restaurant is expensive but again of very high quality. The location of the hotel is out if the centre of saigon however about 25 mins in cab to attractions. I would not hesitate to stay again at this hotel. Puts others to shame and very difficult to lower expectations upon leaving. Well done to the staff of hotel nikko :-)

Stayed: October 2013, travelled with friends
Thank jeanette1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 24 October 2013

Dear Valued Guest,

We are delighted to learn that you had a pleasant stay at Hotel Nikko Saigon.

Our buffet breakfast as well the seafood dinner buffet at our La Brasserie restaurant is always a highlight from our stayed guests and we are happy that it was up to your expectations. Related to you comment about slow service at the swimming pool area, we have addressed this with our Food & Beverage Manager for rectification. Thank you for your honest feedback which allows us to improve our services.

We hope you will have another chance in the future to stay at Hotel Nikko Saigon. See you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 13 October 2013

My husband and I stayed in the Junior Suite and were overwhelmed with the cleanliness and comfort. The Hotel is stunning in its appearance and the staff are so quietly pleasant, very helpful and attentive. What struck us most was the peaceful quiet and calmness in a city bursting with noise and activity. It was absolutely wonderful to return to after a day of sightseeing and adventure.
We had club benefits and enjoyed a delightful array of savory and sweet treats. My husband enjoys a drink or two and was well provided for, while I indulged in freshly a made pot of green tea. It is well worth the little bit extra cost.
Although a little bit away from the main centre, I consider this an advantage. Cabs are cheap and plentiful. I would definitely stay again when I return to Vietnam.

  • Stayed: June 2013, travelled as a couple
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Thank marianne318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 15 October 2013

Dear Valued Guest,

Thank you for your excellent review. It was good to learn that you find our hotel location an advantage. Many of our stayed guests said that our location is peaceful and very relaxing atmosphere.

We extend our deepest gratitude for patronizing Hotel Nikko Saigon and we certainly look forward to be of service to you again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 6 October 2013

We had a fabulous stay at the Hotel Nikko in Ho Chi Minh City.

Upon arrival, we were ushered up to the Executive Lounge for check-in, as we had been upgraded. It was lovely to have a personal check-in service, sitting with cold towels and a welcome drink. We were allowed to use the Executive Lounge throughout our stay, and we ate breakfast there every morning with a far-reaching view over HCMC.

Also provided in the Executive Lounge is afternoon tea with a selection of sandwiches and cakes, and ‘happy hour’ (lasting about 3 hours!) with free beer, wine and soft drinks, as well as savoury food and cakes. Excellent service was provided by staff in the Executive Lounge.

The room was great! Large, clean, modern, comfortable, with an impressive open-plan bathroom / living area and every kind of toiletry imaginable! It had everything we needed, and more! Two small bottles of drinking water provided daily (complimentary).

The hotel, although located in District 1, is not particularly close to the tourist area of HCMC. The hotel runs a complimentary shuttle service every 2 hours, which leaves from the hotel and drops off at Ben Thanh Market, Opera House and the Cathedral. You need to tell the concierge what time you’ll be using it and they’ll book you a seat on the shuttle.

It’s not difficult to get taxis to and from the hotel though. Just use either Mai Linh taxis or Vinasun taxis. These companies’ drivers turn on the meter and are reliable. A journey to the central area costs around 50,000 Dong.

Next door to the hotel, with an adjoining entrance from the hotel’s lobby, is a modern department store called Now Zone. It has a food court of the top floor and a Coffee Bean and Tea Leaf coffee shop on the ground floor.

We will definitely stay here again on our next trip to HCMC.

  • Stayed: August 2013, travelled as a couple
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2  Thank Ruth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 15 October 2013

Dear Valued Guest,

Thank you for staying at Hotel Nikko Saigon and leaving fantastic comments.

We are very happy to learn that you enjoyed your stay in our Club room especially the Club benefits. Our complimentary shuttle to the city center is handy and we are glad that you availed it.

Thank you for your assurance to come back at Hotel Nikko Saigon in the future. We hope to see you again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 5 October 2013

We stayed at the Hotel Nikko for 3 nights and we were very impressed. We had a deluxe room which was very spacious and comfortable. The staff were very friendly and helpful. The bathroom was luxurious especially the heated toilet seat and self cleaning toilet LOL. Everything is very modern and grand.

The breakfast was amazing everything you would every want and more.

The location is a bit away from District 1 center but there is a shuttle bus and a Taxi will only cost 50,000 dong (which is about $1.50).

This hotel will not disappoint, will definitely return.

  • Stayed: October 2013, travelled with friends
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3  Thank Jacqui0765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 15 October 2013

Dear Valued Guest,

Thank you for leaving us such a lovely feedback. Your rewarding compliment about our room has been shared to related department. It was great to hear that you like our breakfast which is a “talked of the town” having the widest spread of food items.

It is always our pleasure to be of service to you. We look forward to seeing again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 5 October 2013

This is my second visit to Nikko Saigon in a span of less than 3 months.

It is difficult to find fault with the product being offered at this 1 year old hotel, from the cozy room, to the sumptuous buffet breakfast (the lobster buffer dinner is a must try), to its well trained and friendly staff. Once House keeping forgot to replenish the shower gel and I had to call to request for an extra bottle, the service recovery effort put in place was swift yet subtle. I travel frequently in Asia both on business and leisure and this is probably one of the best hotels I have stayed in. Location is a little off central but not an issue in HCM where taxi are plentiful and cheap.

Stayed: October 2013, travelled with family
Thank Wee B C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 15 October 2013

Dear Valued Guest,

Thank you for choosing to stay at Hotel Nikko Saigon.

We are approaching our 2nd anniversary come December 2013 and it has been a very a successful journey. We cannot make it without the support from our valued guests like you. Thank you for pointing out what you love about our hotel which allows us to improve more from the room to breakfast buffet, staff and taxi service.

It is great to know staying at our hotel was the best among many hotels that you’ve experienced in Asia. Once again thank you for your support and would be happy to welcome you back.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Saigon

Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 466 Hotels in Ho Chi Minh City
Price Range: £86 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
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