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“The place to stay in Ho Chi Min City”
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Dubai, United Arab Emirates
Level 5 Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“The place to stay in Ho Chi Min City”
Reviewed 22 October 2013

Reservation and check was excellent and very efficient and swift.
We arrived quite late at night and the Club Lounge Check in was closed... this was not an issue as the staff on the main desk were excellent.
We were given a complimentary upgrade to a King Grand Suite..... we did look into what was a "standard room" and there was nothing standard about the room in terms of size or quality...
The room we had was hugh with a seperate sitting room..bedroom and bathroom... having said seperate.. all the areas flowed together to give an open and airey feel. The bed was very comfortable indeed. The toilet was a novelty not being from Japan...
We took breakfast in the Club Lounge (same as the main restaurant but not as busy!)... eggs cooked to order, meats and cheeses and the Vietnamese / Japanese breakfasts of course.
The Club lounge was excellent and our thanks go to the staff in the lounge who made us feel welcome at all times... no special mentions as they were all ambassadors of the hotel.
We booked the tours via the Concierge ... again very efficient and we found them to be cheaper than booking outside. We highly recommend the day tour to the Mekong Delta.....
The free bus to the main tourist attractions was well used by us and is highly recommended.. having said that taxis were plentiful and cheap and short hops around town were less than 50,000 Dong (1,50 GBP/9 AED).
The hotel is located in area where, as a tourist you can walk to the local market, shopping areas and pack packers area to see the real Vietnam. The hotel is also linked to a local shopping centre where the wife found prices for many of the goods far cheaper than elsewhere in the world.....
An excellent new hotel in HCMC..... very very well run......excellent and very friendly staff... good value for money
We have no niggles at all about this hotel!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilso83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 3 November 2013
Dear Valued Guest,

It is very inspiring to read your detailed comments on various areas of the hotel’s service, and to be considered as excellent hotel in Ho Chi Minh City.

We are glad that our staff gave you a very good first impression about our hotel. On the other hand, we are glad to learn that you enjoyed the time in our Suite room with Club benefits. Your high appraisal has been shared to the Concierge team who arranged you the tour and taxi services.

We do hope to see you again at Hotel Nikko Saigon in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
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  • Sleep Quality
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  • Rooms
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  • Value
  • Cleanliness
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English first
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 October 2013 via mobile

Nikko is a bit away from the main attractions (2km from the opera house), but it provides shuttle to drop off and pick up from 4 locations around central area which is very convenient. The hotel room is very clean, bathroom nicely designed. Thee staffs are very friendly and helpful. Nikko has a nice roof top swimming pool and gym. We had one of the best foot massage in the spa. The spa has every facility you need, the spa jacuzzi has a view that overlooks the city, at night it looks amazing. Overall we had a great stay there, highly recommended

Stayed October 2013
Helpful?
Thank AquaScaleTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 3 November 2013
Dear Valued Guest,

Thank you for your positive reviews. We are glad that our services meet your overall expectations from the hotel room to helpful staff, swimming pool, gym and spa. It was good to know that you availed our complimentary shuttle service to and from Ho Chi Minh City center.

We look forward to the next opportunity of welcoming you back at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
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Salmiyah, Kuwait
Level 1 Contributor
3 reviews
Reviewed 19 October 2013

We have just returned from a week's stay in the Nikko Saigon and enjoyed every aspect of our visit there. The food was excellent in the hotel outlets that we sampled including the lavish breakfast buffet, seafood dinner buffet, lounge for a light meal or drink and the Japanese Restaurant. Service was equally well done in all respects from house-keeping to restaurant, concierge and reception. Our room was well lit, simply, but beautifully appointed and with a great view. The gym is small, but adequate and the spa facilities are excellent - we enjoyed two massages and a facial. I would have no hesitation in recommending this hotel to any traveller.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SherryPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 24 October 2013
Dear Valued Guest,

Thank you very much for sharing your recent experience with us in tripadvisor. We are delighted to hear that you enjoyed all aspects of our hotel. We highly appreciate your excellent comments such as lavish buffet, well done service, well lit room as well as the gym and spa.

Many thanks for your recommendation and we look forward to give you a warm welcome back at Hotel Nikko Saigon in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minsk, Belarus
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 October 2013

Beautiful hotel, with a discreet charm, Nikko is a haven of peace in the midst of the urban jungle HioChi Min City. The rooms are spacious and simply decorated. We stayed in a junior suite, with a desk and two comfortable queen size beds. For lovers of Japan, the toilets are equipped with integrated water jet. The view of the city from our room is really impressive and there is a large outdoor swimming pool on the 5th floor. The breakfast buffet is huge Japanese, Vietnamese, French, English, all cuisines are represented with taste and style. The staff is friendly, efficient and discreet, always ready to make our lives easier. We loved staying in this hotel which gave us a real good time during our trip.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 24 October 2013
Dear Valued Guest,

Thank you for your review. We are very happy that you found a haven of peace at Hotel Nikko Saigon.

Our guest rooms starts at 10th floor that provides panoramic view of Ho Chi Minh City skyline and we are delighted that you were impressed about the view from your room. Likewise, our buffet breakfast is a “talk of the town” treat in Ho Chi Minh City and it was very good to learn that you enjoyed it. We also shared with our team members your inspiring comments about the friendly and efficient staff service.

Once again, thank you for the opportunity to be of your service and we look forward to welcoming you back to Hotel Nikko Saigon soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level 4 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2013

We are staying at Hotel Nikko Saigon with our 9 year old son & experiencing a wonderful time. Being our first visit to HCMC we wanted to stay at a popular name hotel. We're staying in a club suite which included access to the executive lounge on the 23rd floor for breakfast, afternoon tea & happy hour between 5 - 8pm. All round the service is impeccable, from the front door to the executive lounge staff. We must mention Giau, Phuang, Tho & Phong who all represented the hotel wonderfully. I celebrated my birthday during my stay & was pleasantly surprised each time a staff member told me Happy Birthday throughout the day. Even more so, when we returned to our room after dinner there was a personal birthday cake waiting for us!
The hotel is very clean & the standards are great. We were always impressed with the breakfast buffet, displaying a very wide selection of western & Asian cuisines.
The front desk & concierge are always very helpful, be it exchanging currency or arranging tours in the city.
There are pick up buses available for guests from the hotel at set times as well as collections at pick up points to tour destinations.
You cannot go wrong choosing this hotel, we would love to return next year.
Well done everyone in the hotel. Keep smiling & doing what you're doing. Also thank you for the special Birhtday treat xxxx

Room Tip: Choose a club room to gain access to the executive lounge
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PalmerSaudiArabia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 24 October 2013
Dear Valued Guest,

Thank you for your detailed and wonderful review about Hotel Nikko Saigon.

We are pleased to learn that we made your birthday a memorable one. We are happy that you appreciated the birthday cake we prepared. It is small touched that comes from sincere Nikko Hotel team members.

We have shared all your inspiring feedback to the concerned departments and everyone is grateful to receive such motivating comments coming from a valued guest like you.

Thank you for your support and we hope to see you again at Hotel Nikko Saigon soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 October 2013 via mobile

Stayed at the hotel nikko in saigon for 3 nights and really enjoyed it. We were upgraded to a suite at no charge on arrival and utilized the gym (small but adequate) the pool (slow drink and food service, average quality) and the sauna & spa (lovely). The breakfast buffet is if the highest quality and Japanese focused with an array of sashimi, salads, western breakfast options with some of the best seafood I've eaten (and I've eaten a lot of seafood...). The seafood buffet is the very best and worth the money. I think I went to seafood heaven. The Japanese restaurant is expensive but again of very high quality. The location of the hotel is out if the centre of saigon however about 25 mins in cab to attractions. I would not hesitate to stay again at this hotel. Puts others to shame and very difficult to lower expectations upon leaving. Well done to the staff of hotel nikko :-)

Stayed October 2013, travelled with friends
Helpful?
Thank jeanette1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 24 October 2013
Dear Valued Guest,

We are delighted to learn that you had a pleasant stay at Hotel Nikko Saigon.

Our buffet breakfast as well the seafood dinner buffet at our La Brasserie restaurant is always a highlight from our stayed guests and we are happy that it was up to your expectations. Related to you comment about slow service at the swimming pool area, we have addressed this with our Food & Beverage Manager for rectification. Thank you for your honest feedback which allows us to improve our services.

We hope you will have another chance in the future to stay at Hotel Nikko Saigon. See you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
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Perth, Australia
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 October 2013

My husband and I stayed in the Junior Suite and were overwhelmed with the cleanliness and comfort. The Hotel is stunning in its appearance and the staff are so quietly pleasant, very helpful and attentive. What struck us most was the peaceful quiet and calmness in a city bursting with noise and activity. It was absolutely wonderful to return to after a day of sightseeing and adventure.
We had club benefits and enjoyed a delightful array of savory and sweet treats. My husband enjoys a drink or two and was well provided for, while I indulged in freshly a made pot of green tea. It is well worth the little bit extra cost.
Although a little bit away from the main centre, I consider this an advantage. Cabs are cheap and plentiful. I would definitely stay again when I return to Vietnam.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marianne318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 October 2013
Dear Valued Guest,

Thank you for your excellent review. It was good to learn that you find our hotel location an advantage. Many of our stayed guests said that our location is peaceful and very relaxing atmosphere.

We extend our deepest gratitude for patronizing Hotel Nikko Saigon and we certainly look forward to be of service to you again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 458 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
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