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Hotel Nikko Saigon
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Reviews (3,771)
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2,202 - 2,207 of 3,771 reviews
Reviewed 26 April 2014 via mobile

We went to Ho Chi Minh and stay in Nikko for 4 nights. We went there just to relax and didnt really much plans to do.

I think i made the right choice staying there. The room is very comfortable and the bed is huge for me and my husband to roll ;) design is execlence and the items provide in bathroom even complimentary items are great. They are really care single details of the items provide. If you use anything the next day you get a new one.
Romm service came to our room to change all soft drink and beers and we asked why. He said the expiry date.. they have to provide fresh stock. (It was not old in my thought)

There is control temp jacuzzi which is execent. I love it. Stream room smell very clean. Some places you can smell fungus which is very easy and likely to happend.

Breakfast line is very good..more than good. You have a lot of choices to choose from.. and very good quality.

Location is more likely for business but you can get to the hot spots in 10-15 mins by taxi.

Taxi service is good if you know which companies you should pick. I forget the name.

Last comment, i was a bit surprise that they dont offer any help to bring your luckages to the room when we check in. They just left them in front of elevator. However, staff are well train and very police and friendly. Maybe it is the policy of the hotel. A bit surprise for 5 star hotel.. that s all.

Hope it good stuff to help you make decision ;)

Stayed: April 2014, travelled as a couple
1  Thank Big18000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you for the many praises.

We are extremely honored that you and your husband were impressed with the room setup and our personalized service. We work hard to make sure everything is flawless from beginning to end and it is our goal to make your stay delightful. Your compliments about the spa service, breakfast, our location and taxi service have been shared with our team members.
Please be informed that we have reiterated with our Bell service about the procedure of efficient luggage delivery. We appreciate bringing this matter to us for improvement.

We eagerly look forward to welcoming you and your family back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

The Nikko is a beautiful 5* hotel in saigon, the lobby is stunning, and the rooms quite stunning, it really is top quality. Service was excellent throughout and we were highly impressed. We'd certainly like to try other Nikko's around the world.

We had access to the executive level, which offered a great personalised service, delicious breakfast, afternoon tea and cocktail hour, for our trip it was definitely worth the extra.

The hotel is slightly further out than some of the other 5* options, however cabs are readily available and cheap, and there is a shuttle.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CWhitcomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you for your excellent comments.

We are very happy to know that you enjoy the room and hotel facilities, as well as the personalized service of our team members. Our club lounge is a great place for relaxation and we are glad that you had an enjoyable time.

Thank you for trusting the Nikko brand. Hotel Nikko Saigon looks forward to your next visit soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

I stayed in this lovely hotel with my partner. The hotel is new with all of the 5 star amenities. Rooms are well presented and the service is exceptional. Table service around the pool area can be a little slow, otherwise this is a great place to stay.

Stayed: April 2014, travelled as a couple
Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you very much for sharing your experience in tripadvisor.

We are very glad to read you enjoyed the amenities of our hotel such as the well presented room and exceptional service. We do appreciate your feedback about the swimming pool service and have addressed it with our concerned team members for improvement.

We hope to welcome you back next time you visit Ho Chi Minh City again.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 24 April 2014

Absolutely a very comfortable and exquisitely designed hotel. Public spaces and rooms are divine. The spa is excellent too. All in all, you can't go wrong at this Nikko. The special rate was amazing and i got upgraded upon arrival.

Stayed: April 2014, travelled as a couple
Thank Galila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

We appreciate your valued time to share your review in tripadvisor.

We are glad to read you had a comfortable stay. We are very delighted to receive your kind feedback about our hotel design, spa, public spaces and room. We will surely forward your positive comments to all relevant departments.

We do hope to welcome you back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

Having read all the previous reviews it really is hard to add anything extra! We stayed for 5 nights and were treated like royalty.
We stayed on the 18th floor with amazing views over the city. The cleanliness of the room was superb and was basically cleaned twice a day! Turn down service always emptied bins, restocked the 2 complimentary waters and left 2 delicious chocs on our pillows! Wow!
What was reassuring was the Vinasun taxi rank based at the hotel. Every time we wanted a taxi concierge would radio through for one and would tell the taxi driver exactly where we wanted to go. As we exited the hotel grounds an official handed us a ticket with the taxis reg number on so no scamming could go on! We stuck to Vinasun throughout our whole time in Ho Chi Minh and the meter was always on and the price VERY reasonable- approx 140000 Dong (£4) to get downtown and around the city. We always felt safe and secure.
Now for the breakfasts... Wow! Everything you could ever want including an amazing Asian breakfast selection. The coffee was free flowing and strong and hot, the freshly made pancakes and eggs to order- mmmmmmm! The smoked salmon with scrambled eggs was incredible and the salmon melted in your mouth.
Some people have commented that there wasn't much around the hotel but we walked out, turned right and around the corner was 'Big Man Beer' a micro brewery selling light and dark beers- yes really and they were delicious! Around the corner from there was a courtyard with a couple of restaurants in it full of locals and cheap! We ate there and picked our own fish from the tank which came with rice, mixed stir fried veg and cauliflower with garlic Vietnamese styley plus 6 beers and it came to £10!!!! Beers were 17Dong (50p)!!!!!!
We loved this hotel and felt utterly spoilt the whole time we were there. When we chatted to a local they said Nikko is no1 in Ho Chi Minh for service and I would second that!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank BrummyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 8 May 2014

Dear Valued Guest,

Thank you for your thorough recount of your stay at Hotel Nikko Saigon. We are glad that we were able to leave wonderful impressions on you.

Your remarks pertaining to our room and services, taxi services and breakfast has been shared to our team as an encouragement. It is our pleasure that our hotel was able to connect with you, leading to your decision to visit us again in the future.

We look forward to your next stay at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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