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Reviewed 27 May 2014

Nikko Saigon is what you would expect from a Japanese hotel, impeccable service in peaceful surroundings. The rooms are large, bathrooms are well furnished including its Japanese toilet gadgetry, the swimming pool is adequate although it could be better tended to, there is no staff on premises, the spa is quite nice and their breakfast buffet is excellent. The location is not perfect although they have a shuttle that takes you to the main points of district 1. The hotel is a peaceful oasis in a pretty hectic area. They also have a shopping center right next to it. Luxury hotel adequately priced perhaps because of location. I'd go back anytime

Stayed: May 2014, travelled solo
Thank eolmosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are very happy to learn you enjoyed staying with us and experience the impeccable service in a peaceful surrounding. The TOTO electronic toilet seat is our signature and most of our stayed guests like this unique feature. Thank you for highlighting our spacious room which by the way the largest standard room size among 5 star hotels in Ho Chi Minh City.

We addressed the lack of man power in our outdoor swimming pool area and we have taken action for improvement. Thank you for your honest feedback on this matter.

We would love have you again as our valued guest. We hope you can visit us again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Perfect service. Clean, well designed rooms. Perfect breakfast. Only the topic is the windows in the room can not be opened not good for fobia. The city center is not far away. Hotel taxi'd are great also walking possible who likes walking. Crossing streets can be difficult. There is a coffee shop just bext to hotel fir morning coffeee.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
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    • Service
Thank OZ1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are very happy to read that you enjoyed a perfect service. It’s the best compliment we wish to hear every time every day.

Our breakfast buffet is a talk of the town in Ho Chi Minh City due to its massive selection of food items and we are delighted that you found it perfect too. As safety precaution in all our guest rooms, its glass windows are sealed and cannot be opened. We are hoping for your kind understanding on this.

We would be glad to have you back. Please visit us again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I stayed there for two nights. The hotel is modern, rooms are spacious and clean. Staff was very helpful and service minded. Breakfast was great. Pool area was also very nice. Even though the hotel is located a little outside the main centre, it's only a short and cheap taxi ride away. I would stay there again.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
2  Thank SmaRt1904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

It gives a very rewarding feeling to all our team members reading your feedback about Hotel Nikko Saigon. We are very glad that you found our service excellent. Your compliments about our spacious clean room, helpful and service minded staff, wide spread buffet breakfast and very nice outdoor pool were all shared with our associates. It is a great motivation and booster for our team to receive such wonderful comments.

We hope you can stay with us again in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Hotel Nikko was god from start to finish. I am very late in writing this review, I stayed there in December 2013/January 2014, but the memory is vivid as the experience was fantastic. Attentive, polite staff, wonderful customer service in all areas of the hotel. Excellent assistance in arranging tours.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are glad to receive your feedback. It is great to know Hotel Nikko Saigon left a great experience with you. We are pleased to read your fantastic comments about our staff and services.

Thank you for your support and we hope you can visit us again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 26 May 2014

A lovely hotel, I had booked a club room and was upgraded to an executive suite which was huge, as many reviewers have already mentioned the toilets (I had two in my room) need to be seen to be believed. My suite had lovely views over the city and was extremely comfortable, as part of the package I had access to the club room which included free drinks and canapés in the evening, on two nights I didn't bother with an evening meal as the food served here was sufficient. I also had a nice meal in the lounge near the front entrance. There was a good pool, great for lap swimming and very quiet, a free shuttle bus took you into town and ran every couple of hours which was very useful and there is also a little shop which stocks any necessities you might have forgotten.
Overall a very nice hotel, highly recommended.

Stayed: May 2014, travelled solo
Thank Mim74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Thank you for your review regarding your recent stay. We truly appreciate your kind feedback and positive remarks about our hotel.

It is very good to know you enjoyed your room which you found modern, great view, comfortable with wonderful Club benefits. We appreciate your very good comments about our Lounge snacks, outdoor pool and complimentary shuttle bus.

Once again, thank you very much for your feedback and we hope to welcome you back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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