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All reviews japanese toilet seafood buffet the club lounge turn down service japanese style shuttle bus free shuttle service excellent hotel junior suite executive floor five star hotel main attractions rooms are large modern hotel pho opera house ben thanh market
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Reviewed 31 May 2014

On arrival we checked in early at 10 without issue and were promptly taken to our room on the 16th floor. The room was spacious tidy and has the most space age toilet I've ever seen, certainly gave us a few laughs!
Breakfast was extensive catering to requirements of all cultures. Staff were friendly and attentive and the hotel literally is attached to a four storey shopping centre which I enjoyed.
The pool area was nice and tidy but drinks were pricey and you had to phone down for them so we didn't bother as for us pool service is important, it seems the same in all of Vietnam but the pool is shallow 1.4m but it seemed that most attending for a swim didn't really know how to swim well so maybe this is why.
There is also a free shuttle service going to several popular sites.
Overall we enjoyed our stay the hotel is probably heading towards needing a refresh with new carpets and other aesthetic things but I would happily stay again.

Stayed: May 2014, travelled as a couple
Thank sharky5_shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are extremely pleased with your great feedback and will share with our team members. It is very rewarding to hear that we were able to satisfy you with our spacious room, wide spread breakfast, the staff and our complimentary shuttle service. Please be advised that we addressed your comment regarding our outdoor pool service to related department for improvement.

Thank you for mentioning that you will stay again with Hotel Nikko Saigon.

We hope to see you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We recently had a great experience at the Hotel Nikko. Our flight arrived at 8 AM in Ho Chi Minh City. We were met at the airport by the hotel representative at the airport and whisked away in a Mercedes to the hotel. It is not located close to downtown, but that simply gives you a better view of the downtown skyline. Upon our arrival, we were met by a manger who took us right to the check in located in the club level. Although the official check in time was not until much later in the afternoon, a room was available immediately and we were not charged any additional fees. The staff is incredibly competent and pleasant if somewhat a bit formal. One gets the feel it is really a nice business hotel in downtown Tokyo.

Our room was open and spacious with a lot of glass. The materials were of high quality and it was very tasteful, if somewhat minimalist, in its design. The doors to the bathroom, water closet and clothes closet are a bit confusing as they meld in with the walls. The bath was large, modern and well designed.

The club level is definitely worth it as we had afternoon tea and cocktails. A nice selection of snacks, side dishes and drinks were provided which was more than enough for our evening meal. The pool and gym are rather small but convenient.

We had a large and loud group of Chinese students who were in the room next to us. Within 15 minutes of requesting a move, we were relocated to a corner suite on a higher level with great views of the city. We found the service to be top notch!

Although this may not have the ideal location if you want to see the city, it is a great place if you are staying for a night or two. It is clean and

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Thank you very much for choosing to stay at Hotel Nikko Saigon.

We are delighted to read that you were very satisfied with our services. We received many feedbacks from our stayed about our generous room amenities, modern minimalist design and spacious room which is by the way the largest standard room size among 5 star hotels in Ho Chi Minh City. We are very glad that you found our products top notch. Please be advised that we a complimentary shuttle service to and from the city center that you may take advantage for more convenience on your next visit.

We look forward to the next pleasant opportunity of welcoming you at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 28 May 2014 via mobile

Lovely hotel in district 1 ho chi minh,very clean and spacious room with queen size bed absolutely massive even for my 6ft 4in hubby. Breakfast is plentyful and caters for even the fussiest of eaters. The sauna was lovely and relaxing and the swimming pool is very nice, although only gets the sunshine until about 1pm. I would definately recommend

Stayed: May 2014, travelled with friends
1  Thank SHARON J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

It is wonderful to hear your compliments describing Hotel Nikko Saigon as a lovely hotel with clean and spacious room. We are very glad to learn that you had an enjoyable experience at our buffet breakfast, sauna and outdoor swimming pool. The pool area is our favorite place too not just for swimming but also for relaxing and sightseeing the dynamic busy Ho Chi Minh City.

There's nothing more rewarding than seeing our guests so satisfied and pleased. We wish to have you back to our hotel very soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 28 May 2014

I stayed here for 2 nights. The rooms are super clean, very well designed and the bathrooms are huge and very well furnished. Service is fantastic, as is with all things Japanese. The breakfast buffet was enormous and tasty. The hotel is located in a nice area with easy access to a big mall and a 10 min taxi ride to the centre of town.

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RahulChopra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Thank you for highlighting our spacious well designed rooms, wide spread buffet breakfast which is a talk of the town in Ho Chi Minh City, our peaceful location and more importantly our dedicated staff that consistently deliver 5 star services to our guests.

We look forward to the opportunity to host you again at Hotel Nikko Saigon. See you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 27 May 2014

Nikko Saigon is what you would expect from a Japanese hotel, impeccable service in peaceful surroundings. The rooms are large, bathrooms are well furnished including its Japanese toilet gadgetry, the swimming pool is adequate although it could be better tended to, there is no staff on premises, the spa is quite nice and their breakfast buffet is excellent. The location is not perfect although they have a shuttle that takes you to the main points of district 1. The hotel is a peaceful oasis in a pretty hectic area. They also have a shopping center right next to it. Luxury hotel adequately priced perhaps because of location. I'd go back anytime

Stayed: May 2014, travelled solo
Thank eolmosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are very happy to learn you enjoyed staying with us and experience the impeccable service in a peaceful surrounding. The TOTO electronic toilet seat is our signature and most of our stayed guests like this unique feature. Thank you for highlighting our spacious room which by the way the largest standard room size among 5 star hotels in Ho Chi Minh City.

We addressed the lack of man power in our outdoor swimming pool area and we have taken action for improvement. Thank you for your honest feedback on this matter.

We would love have you again as our valued guest. We hope you can visit us again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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