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All reviewsjapanese toiletseafood buffetthe club loungeturn down servicejapanese styleshuttle busfree shuttle serviceexcellent hoteljunior suiteexecutive floorfive star hotelmain attractionsrooms are largemodern hotelphoopera houseben thanh market
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Reviewed 2 June 2014

You can never go wrong with a 5star hotel and Nikko Hotel Saigon is a plus. With a very affordable aNd reasonable price coupled with a great customer service our stay was superb. Staff speak English very well. They Are very polite and courteous. The ambiance is very elegantly Jap. Our room had a view and was overlooking the city. It was very spacious with 2double beds. Very comfortable. It was very clean. The bathroom was big and one can easily move around. The toilet has a separate cubicle from the bathroom which was more convenient in terms of usage. Two people can use the toilet and bath separately at the same time. When you are a traveler and rush to catch up a tour makes life easier. And oh yes, the toilet bowl is high tech and top of the line. It has integrated a push botton on the side for soap, bidet, water for washing the front, the rear and drier while sitted. Food at the lounge was great. By the way. My friend had a stomach upset, which she probably got from our previous trip in hanoi the night before we flew in Ho Chi Minh and we requested housekeeping to get us some bananas for. We appreciated the kitchen calling us promptly in our room to tell us there was no banana available at that time. They didnt keep us waiting for nothing. At least we were able to make a disposition at once and bought bananas from the supermarket nearby. Our stay was generally superb.

  • Stayed: May 2014, travelled with friends
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Thank FIdes2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2014

Dear Valued Guest,

Thank you for posting your review on tripadvisor. It was very motivating to our team members knowing that you had a superb stay from our elegant ambiance, courteous and well spoken English staff, up to the various features of our guest rooms. Please be advised that we have largest standard room size among the 5 star hotels in Ho Chi Minh City. Our signature TOTO electronic toilet seat that comes standard in all our rooms is an amusement. We are delighted that you found them high tech. Our team members are trained to accommodate as much as they can any requests to make our guests stay comfortable. Thank you for recognizing the good gesture they have given you.

We do hope you can back again for another wonderful stay at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 2 June 2014

Everything from start to finish was perfect. The hotel was beautiful, clean and comfortable. We were upgraded to a suite and club access. The room was large and the beds were comfortable. It was also extremely clean which was much appreciated. The breakfast buffet had something for everyone and it was all done to the same high standards as the rest of the hotel. I can't imagine a nicer place to stay while in Saigon!

  • Stayed: April 2014, travelled as a couple
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1  Thank willtravel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 11 June 2014

Dear Valued Guest,

Thank you very much for taking the time to post your review on tripadvisor.

It was very nice to read your comments regarding our room and breakfast buffet. Our daily buffet has been reputable for attentive service, food quality and widest selection of food items.

We hope you will choose to stay at Hotel Nikko Saigon again when you return next time to Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 31 May 2014

My husband and I spent 5 nights here after a hectic tour of Vietnam. Check in was quick and friendly. We had booked club room which was amazing. Huge comfortable beds. Were tickled by the Japanese toilet which washed and dried you. The bath was delicious, oodles of hot water and beautiful toiletries. The décor of the hotel is chic and modern with very defined lines. In the evening we went to the Club lounge for canapés and cool drinks, very welcome after hectic days touring. We had the seafood buffet and greedily ate two lobsters and had copious quantity of champagne all at a fixed price. Breakfast was amazing, lovely fresh fruit and juices, selection of coffees and teas and an enormous buffet to suit all tastes. Eggs benedict were yummy. We booked several tours with the concierge. Tours were efficiently organised and we were well looked after by our guide and drivers .The spa was amazing . I had a 3 hour treatment, the quality of which I have never experienced before- so relaxing. Each member of staff we came in contact with could not do enough for us. Welcoming, efficient and friendly. We always used the taxis recommended by the hotel as we had a bad experience by a fraudulent taxi driver who had copied the logo of the official taxis used by the hotel. The hotel taxis were spotlessly clean and the drivers polite and extremely well presented. The hotel also runs shuttle buses which you can book but space on them is limited. We can't wait to return here this year on our way back from Cambodia

Room Tip: club rooms are huge and include , free wifi , cocktails, canapés, afternoon tea . Tea and coffee and soft drinks are available all day
  • Stayed: November 2013, travelled as a couple
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2  Thank Annea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Thank you for your glowing review about Hotel Nikko Saigon.

We are very delighted to hear that you had a great stay and that you enjoyed our room and the fantastic service at our Club Lounge. Thank you for recognizing positively our breakfast, concierge service, spa, taxi and shuttle service and most important our staff and we have shared these motivating comments with our team members.

We hope to have you again as one of our valued guest and experience another lovely stay at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 31 May 2014

On arrival we checked in early at 10 without issue and were promptly taken to our room on the 16th floor. The room was spacious tidy and has the most space age toilet I've ever seen, certainly gave us a few laughs!
Breakfast was extensive catering to requirements of all cultures. Staff were friendly and attentive and the hotel literally is attached to a four storey shopping centre which I enjoyed.
The pool area was nice and tidy but drinks were pricey and you had to phone down for them so we didn't bother as for us pool service is important, it seems the same in all of Vietnam but the pool is shallow 1.4m but it seemed that most attending for a swim didn't really know how to swim well so maybe this is why.
There is also a free shuttle service going to several popular sites.
Overall we enjoyed our stay the hotel is probably heading towards needing a refresh with new carpets and other aesthetic things but I would happily stay again.

Stayed: May 2014, travelled as a couple
Thank sharky5_shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

We are extremely pleased with your great feedback and will share with our team members. It is very rewarding to hear that we were able to satisfy you with our spacious room, wide spread breakfast, the staff and our complimentary shuttle service. Please be advised that we addressed your comment regarding our outdoor pool service to related department for improvement.

Thank you for mentioning that you will stay again with Hotel Nikko Saigon.

We hope to see you soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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Reviewed 29 May 2014

We recently had a great experience at the Hotel Nikko. Our flight arrived at 8 AM in Ho Chi Minh City. We were met at the airport by the hotel representative at the airport and whisked away in a Mercedes to the hotel. It is not located close to downtown, but that simply gives you a better view of the downtown skyline. Upon our arrival, we were met by a manger who took us right to the check in located in the club level. Although the official check in time was not until much later in the afternoon, a room was available immediately and we were not charged any additional fees. The staff is incredibly competent and pleasant if somewhat a bit formal. One gets the feel it is really a nice business hotel in downtown Tokyo.

Our room was open and spacious with a lot of glass. The materials were of high quality and it was very tasteful, if somewhat minimalist, in its design. The doors to the bathroom, water closet and clothes closet are a bit confusing as they meld in with the walls. The bath was large, modern and well designed.

The club level is definitely worth it as we had afternoon tea and cocktails. A nice selection of snacks, side dishes and drinks were provided which was more than enough for our evening meal. The pool and gym are rather small but convenient.

We had a large and loud group of Chinese students who were in the room next to us. Within 15 minutes of requesting a move, we were relocated to a corner suite on a higher level with great views of the city. We found the service to be top notch!

Although this may not have the ideal location if you want to see the city, it is a great place if you are staying for a night or two. It is clean and

  • Stayed: May 2014, travelled as a couple
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2  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this reviewResponded 5 June 2014

Dear Valued Guest,

Thank you very much for choosing to stay at Hotel Nikko Saigon.

We are delighted to read that you were very satisfied with our services. We received many feedbacks from our stayed about our generous room amenities, modern minimalist design and spacious room which is by the way the largest standard room size among 5 star hotels in Ho Chi Minh City. We are very glad that you found our products top notch. Please be advised that we a complimentary shuttle service to and from the city center that you may take advantage for more convenience on your next visit.

We look forward to the next pleasant opportunity of welcoming you at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon

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