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“Superb in every way”
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Sydney Australia
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Superb in every way”
Reviewed 31 July 2014

We were upgraded to club executive suite for our 3 nights here, how fabulous! We didn't want to leave the hotel. The decor throughout is sophisticated but understated and the service was generally impeccable. The was one small incident when we had the buffet dinner - this is an exceptional array of food - where we felt our waitress was less than interested in us, and more in setting up for breakfast, but that aside the attention from all the staff was faultless.

It was my husband's birthday whilst we were there. The club staff greeted him with "happy birthday" and there was a cake and a birthday card left in the room. We hadn't told anyone about the occasion so they must have noted it from our passports - now that's going an extra mile.

We used the concierge several times and it was a simple, flawless process. We did the river boat tour to the Cu Chi tunnels which they recommended and were very happy with it.

A review of the hotel is not complete without mention of the breakfast buffet....it is simply the most comprehensive, high quality selection I have ever seen.

For value, service and quality, this is the hotel to stay at in HCMC.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank theboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you for your superb review. We truly appreciate your kind feedback and positive remarks about our hotel during your trip to Saigon. Your kind comments will surely inspire other guests to come and try our hotel.

We were delighted that you appreciated the little effort we made for your husband’s birthday. We were very happy to hear you enjoyed our hotel buffet and the flawless service process of our Concierge.

Thank you for your contribution in maintaining a good reputation for Hotel Nikko Saigon.
We hope you can stay with us again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,279 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (543)
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English first
Singapore, Singapore
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 July 2014

This is definitely a better hotel in Ho Chi Minh! Been traveled to Ho Chi Minh for the past few years and this is a very good hotel to stay with. Room was spacious and clean, bed was comfort and house keeping sent over good night greeting card and chocolates every night. Staffs are so friendly and always put a smile on the face. Location might not the best but taxi available anytime outside the hotel. There is a small shopping mall connecting to the hotel, and the food court served very good Vietnamese pho :) will definitely come back again!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Vanessa3737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you for your fabulous review.

We valued the nice comments about our room and our staff from our stayed guests. It’s truly inspirational to hear such kind and sincere feedback that makes us passionate about our work.

Thank you for saying that you will come back and we and we look forward for another opportunity to be of service to you.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 July 2014

We stayed here on the first leg of a trip around Vietnam and it was a fantastic start to our trip. Service throughout the hotel was of a very high standard at all time, particularly in the club lounge. One example of the excellent service was at the end of our holiday when our flight was unexpectedly cancelled. One phone call to the hotel and they had a room for us and sent a driver to collect us - we couldn't ask for any more.

We also enjoyed the food in the hotel - from breakfast through to a lunch at the brasserie on the second floor and an enjoyable Chinese meal as well. We also used the airport transfer service as we arrived and departed late at night.

The hotel is not in the centre of things but taxis are incredibly cheap. There is a Vinasun taxi rank within the hotel concourse which made getting around very easy.

Overall, we would highly recommend this to all travellers - tourists, people on business, families, etc. In particular, we would recommend taking a club level room - the wine was decent and a good selection of food made it very worthwhile.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank eight7eleven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

It is always a pleasure to receive feedback and encouragement from our guests.

We are grateful for your interest in letting us know how excellent our service is. Your feedback about the food quality, the taxi service and the Club room is very helpful in maintaining the quality and 5 star service level of our hotel at all times.

Hopefully you can come back soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 July 2014

best hotel in town with best services and staffs. very helpful and always gave me smile.
location actually not to good, but accidentally the hotel is just beside my branch office in HCMC, what a lucky accident!
breakfast? wowwww,... very wide selection, american, oriental, Japanese, asian, western,... very delicious and beyond my expectation.
rooms, very large, clean, fully furnished and great view. absolutely i will be back once i have to come to HCMC for job assignment

Room Tip: higher is better
See more room tips
  • Stayed August 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank semutlesehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

We are glad that you enjoyed outstanding services from the staff friendliness, delicious breakfast and large clean room. These feedbacks will always serve as an encouragement to all of our staff as we continuously strive to improve further the quality of our services.

Thank you again for sharing your experience and we look forward to see you again at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lang Co
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 July 2014

Our family of four stayed in this hotel for a few nights while visiting Ho Chi Minh City. We were very impressed by the service at the hotel - all the staff were friendly and would make an effort to get you anything you needed. The rooms were lovely and spacious and the chocolate brought at turn down was a nice touch that made you feel the hotel cared about their guests. Food was reasonably priced although Ho Chi Minh offers many great authentic places to eat and the hotel will be happy to recommend. Although Nikko was not central in Ho Chi Minh, if you get the right official taxis the fares are very cheap. Massages were reasonably priced with a surprise discount being deducted for being hotel guests. Wifi in all areas, including the large swimming pool made our stay very enjoyable!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mckenzie12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 July 2014

Very friendly hotel. Staff are friendly and helpful. Taxis often arrive to take you out. Breakfast and lunch are proper continental food. Rooms are convenient, well ventilated and fantastically taken care of by staff. View fop rom rooms is fantastic, all for a reasonable price.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Dara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 8 August 2014
Dear Valued Guest,

We are glad to read you have enjoyed your stay and provided tips for our future guests.
We appreciate your comment pertaining to our helpful staff, delicious food and nice room. We are glad to know that you found all these fantastic services at an affordable price.

We hope you will choose to stay again at Hotel Nikko Saigon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2014

We had only one night at this hotel but we found it superb. The room was very modern, great bathroom, bed particularly good. A huge excellent breakfast choice. However the standout was the service, the concierge was extremely helpful with advice. Also we had an evening flight so left our luggage at the hotel for the day and upon our return we were immediately offered the use of the spa facilities to shower and freshen up before our long haul flight. Although the hotel may be a little further from some of the attractions, taxis are cheap and the advantages of this hotel over others makes it worth it.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ChristineNewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 8 August 2014
Dear Valued Guest,

Thank you for having the time to share your positive feedback about your recent stay at Hotel Nikko Saigon. We are delighted you have chosen to stay with our humble hotel while you’re in Ho Chi Minh City.

We were glad to read you described our hotel as 'fantastic' and “superb”. It is very encouraging to know you are happy with our room, our breakfast and most of all our service.

We look forward to hopefully welcome you back again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
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