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“A definite 5* hotel”
Review of Hotel Nikko Saigon

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Hotel Nikko Saigon
Ranked #5 of 454 Hotels in Ho Chi Minh City
Certificate of Excellence
Chichester, United Kingdom
Level Contributor
126 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A definite 5* hotel”
Reviewed 2 August 2014 via mobile

We stayed here for our last 2 night of our travels from the north to the south of vietnam. We thought we'd have a little luxury at the end, and that it was.

The staff were so attentive, warm and genuinely kind and helpful, the hotel was finished immactualtely and the rooms huge, we were so lucky to have a room overlooking the city which was breathtaking.

The only slight negative, if there is at all, it was quite a way from the centre of the city, a little too far to walk, they do have a shuttle bus service which is complimentary, but isn't too frequent, in saying that, it's only about 40,000 vnd to take a cab, just isn't a step from the main action if that's what you're after.

We'd highly recommend this hotel, amazingly comfortable beds, lovely staff and an incredible seafood buffet that you absolutely have to try!

Stayed July 2014
Helpful?
1 Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

We certainly appreciate your time and effort in providing us your feedback.

We are delighted that you enjoyed our huge guest room, the service of our friendly staff members and our signature seafood buffet dinner.

Thank you very much for sharing your experience with us and we are looking forward to welcome you back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (533)
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mildura
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 August 2014

Have just had two night's at this hotel, I was expecting 5 star although this hotel went beyond my expectations, very quick check in, the staff well mannered, helpful, and friendly, the rooms spacious and have a lovely calming effect, have to mention the heated toilet seat, how good was that!.If you enjoy fresh seafood this hotel has one of the best seafood buffet the world at an affordable price. A regular shuttle service will take you into town, or a $3.50 taxi fare. A lovely shopping centre with hotel access with a coffee bean Cafe that sells great coffee for westerners. Thank you hotel Nikko for a wonderful experience

Room Tip: Higher rooms will have better views but all rooms will be of high quality
See more room tips
  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

We are delighted you have chosen to stay with us while in Ho Chi Minh City. Thank you for taking the time to share your positive feedback about your recent stay.

We were glad to read you that we went beyond your expectations. We appreciate your comments pertaining to quick check in process, helpful staff, spacious room and shuttle service. We were also happy that you had chance to experience our well known seafood buffet.

Hopefully you can stay with us again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 August 2014 via mobile

We spent two nights at hotel nikko . It is a beautiful hotel but it is not close to any of the major attractions we had to taxi everywhere . The staff are very helpful the rooms are well appointed. . There were no local restaurants with in walking distance either. .

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you for taking the time to comment on your recent stay. We were delighted that you enjoyed the room as well as the service of our staff. We would recommend you to try our complimentary shuttle service to many attractions as well as experience our hotel outlets next time you stay with us.

We would look forward to welcoming you back in the near future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2014 via mobile

Stayed at Nikko Saigon twice now. It was our first introduction to hotels in Vietnam and it was so outstanding that I felt compelled to write my first ever trip advisor entry. The staff are so very welcoming and will do more than you would even expect - I mean they see you get out of a taxi and run out the door to help you. The most amazing thing about this is the hotel rates are very reasonable for the outstanding service you get. I loved this hotel so much that I am thinking of cutting my phu quoc stay off early so I can go back to HCMC and stay at Nikko a few nights before I return to Oz. Qantas lost our bags on the first night and the staff at nikko offered to help us find them, plus the toiletries in the room were enough to get two weary travellers cleaned, even supplied washing powder so we could wash our undies over night and return to the airport the next day feeling refreshed even though we had the same clothes on for 48 hrs by then. Our flight was changed to earlier so we were going to miss the breakfast buffet, so the hotel packed us a breakfast pack - at 5am - with hot chips and club sandwich, hot coffee, water and an apple.
Breakfast buffet is second to none in my Asian experience. The bathrooms have like an automated toilet with buttons to heat the seat and squirt water in a million directions. Just amazing, the value for money is just awesome. Staying there again on our way home!! Thank you Nikko Saigon.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Luke A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Our team at Hotel Nikko Saigon would like to thank you for your kind feedback.
We were very glad to know this is your second time to stay at our hotel.

We were thrilled to read your comments regarding our service as “second to none”. Our staff is our precious asset and we are happy that they added more value to your trip by their kind assistance and thoughtful attention. We also appreciate your compliments regarding our reasonable rate, fully equipped amenities, breakfast buffet and modern toilet.

It is the best reward for us to know that we managed to exceed your expectations.

We look forward welcoming you again soon.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
glasgow
Level Contributor
261 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 31 July 2014

We stayed here for 4 nights in a club room.

Check in: Quick, done in the lounge, staff very nice and told us about the hotel/club etc. Bags were delivered quickly.

Room: fairly big, very clean, very modern, bed was comfortable. The TV had a number of English channels. As you will have read, the toilet is special - however I didn't give its unique features a go........

Club Lounge: The lounge is well decorated, clean, bright, lots of seats (inside and outside). The wine at canapé time was so bad one night, I couldn't drink it, I stuck to vodka after that..... The canapés were ok but limited. Sometimes I came back during afternoon tea and cocktail/canapé time with nothing. Breakfast was fine but the main restaurant had a much better selection. The staff were great.

Restaurant: Breakfast was good but dinner was disappointing. The menu wasn't very wide. I had a chicken rice, it was good but a bit bland. My husband had lasagne, it was really just a bowl of melted cheese gloop. He ended up ill during the night. I think it was just the sheer amount of cheese in it. It was also expensive for Vietnam and not worth it!!!!!!!!

Pool: the pool is fairly big, there were a number of loungers and only 2 others guests. It was nice and quiet but....... there was no way of getting a drink and the sun disappeared behind the hotel at 1PM. Very annoying when it was my only sunbathing day!

Location: the address said district 1 but others told us that its more like district 3. There is a shuttle bus to the opera house/market (lots of nice handbags!) and somewhere else. It is very handy and its was never full. It is really cheap also to get a taxi from/to the hotel but sometimes its difficult to get one. The hotel only use vinasun (?) taxis and they note the reg number before you leave.

There is a mall next door to the hotel. Come out of the lifts, turn left and left again. Its got a food court etc.

We did have a good time here and slept well. It is a very nice hotel

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GlasgowSiobhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you very much for your valued time to provide us and tripadvisor members your feedback.

It was very rewarding to receive your comments about the room features as well as our Nikko Club lounge ambiance. We have shared them with our team members.

To improve our product and services, we have addressed your concerns to related Department Managers about the limited canapés at the club lounge, the lasagna at our La Brasserie as well as the availability of staff that can take orders for drinks at the swimming pool area. Necessary action were undertaken to improve and avoid same incidents to happen again in the future. Thank you for your honest and constructive comments that help us to improve Hotel Nikko Saigon’s performance.

We hope you can stay with us again so we can demonstrate the changes we have made based on your feedback.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 July 2014

We were upgraded to club executive suite for our 3 nights here, how fabulous! We didn't want to leave the hotel. The decor throughout is sophisticated but understated and the service was generally impeccable. The was one small incident when we had the buffet dinner - this is an exceptional array of food - where we felt our waitress was less than interested in us, and more in setting up for breakfast, but that aside the attention from all the staff was faultless.

It was my husband's birthday whilst we were there. The club staff greeted him with "happy birthday" and there was a cake and a birthday card left in the room. We hadn't told anyone about the occasion so they must have noted it from our passports - now that's going an extra mile.

We used the concierge several times and it was a simple, flawless process. We did the river boat tour to the Cu Chi tunnels which they recommended and were very happy with it.

A review of the hotel is not complete without mention of the breakfast buffet....it is simply the most comprehensive, high quality selection I have ever seen.

For value, service and quality, this is the hotel to stay at in HCMC.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank theboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you for your superb review. We truly appreciate your kind feedback and positive remarks about our hotel during your trip to Saigon. Your kind comments will surely inspire other guests to come and try our hotel.

We were delighted that you appreciated the little effort we made for your husband’s birthday. We were very happy to hear you enjoyed our hotel buffet and the flawless service process of our Concierge.

Thank you for your contribution in maintaining a good reputation for Hotel Nikko Saigon.
We hope you can stay with us again in the future.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 July 2014

This is definitely a better hotel in Ho Chi Minh! Been traveled to Ho Chi Minh for the past few years and this is a very good hotel to stay with. Room was spacious and clean, bed was comfort and house keeping sent over good night greeting card and chocolates every night. Staffs are so friendly and always put a smile on the face. Location might not the best but taxi available anytime outside the hotel. There is a small shopping mall connecting to the hotel, and the food court served very good Vietnamese pho :) will definitely come back again!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Vanessa3737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Nikko_Saigon, Manager at Hotel Nikko Saigon, responded to this review, 15 August 2014
Dear Valued Guest,

Thank you for your fabulous review.

We valued the nice comments about our room and our staff from our stayed guests. It’s truly inspirational to hear such kind and sincere feedback that makes us passionate about our work.

Thank you for saying that you will come back and we and we look forward for another opportunity to be of service to you.

Sincerely,

For and on behalf of the Management
Executive Office
Hotel Nikko Saigon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Nikko Saigon

Property: Hotel Nikko Saigon
Address: 235 Nguyen Van Cu, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 454 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Nikko Saigon 5*
Number of rooms: 388
Official Description (provided by the hotel):
FIVE STAR RELAXATION IN HO CHI MINH CITY MODERN * STYLISH * SPACIOUS ROOMS * MINIMALIST DESIGN * Known for its High reputation in Staff Excellence. * Just 20 minutes by car from Tan Son Nhat International Airport. * Peaceful location away from the hustle and bustle of the city. * Best Buffet Breakfast serving the widest selection of breakfast food items. * Most talked about La Brasserie Seafood Dinner Buffet offering unlimited huge lobsters, crabs and oysters. * Stunningly Nikko Garden for outdoor social events accommodating 1,200 guests. * Breathtaking Nikko Club Lounge at the 23rd floor providing spectacular view of the city. * Complimentary daily drop off shuttle service to city center main tourist's landmarks. EXQUISITE SERVICE * EPIC FOOD GOURMET * UNITERRUPTED RELAXATION ... more   less 
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