We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Massively disappointed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Grand Silverland Hotel & SPA
Ranked #29 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Massively disappointed”
Reviewed 22 March 2014 via mobile

I just checked in and was given a dark and musty room that closely resembles a college dorm room from the 70s. I asked to switch and spent over an hour trying to get a better room. There was a room available on the executive floor but they wanted to charge me instead of just upgrading me since they didn't have the room I booked available. Long, long (and frustrating) story short we were made to feel like a complete inconvenience and an annoyance. We have traveled all day and are tired and hungry and we just spent the last 1.5 hours getting stressed out and trying to find a room. Seriously, I want to leave but she said our 3 night booking is non-refundable. So I have 3 nights in this place that has left me very unhappy, I haven't had a chance to do anything else except deal with the unhelpful manager who has ruined my evening. I will say that we were expecting a brand new hotel as advertised and it is very old. The carpet, furniture, and walls are stained and worn. That's all for now. I have never been treated that way before by management in the hospitality industry and I do not recommend this hotel and would walk right back out the door if I could. Sadly, this is our most expensive ($110) and most disappointing hotel in all of our stays in Vietnam and this is our final destination. Really frustrated to end on such a bad note.

Stayed March 2014, travelled with friends
Helpful?
6 Thank FrequentTravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, 24 March 2014
Dear FrequenTravels2,

Thank you for your review. It is disappointing to read your feedback.

I agree with you that we should upgrade you to a better room. It is s simple and efficient way to solve all the issues.

I also talked to the Manager who handled your case. It is a lesson for us and a good experience to learn.

Please accept my sincere apology for the inconvenience. At Grand SIlverland Hotel & Spa, we do care on customer service and always make all efforts to see guests leave the hotel happily.

Again, we appreciate your valuable feedback.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,607 reviews from our community

Traveller rating
    713
    675
    172
    30
    17
See reviews for
294
769
112
72
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (368)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Hemsedal, Norway
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 March 2014

Stayed 3 Nights in a de-luxe room with large spa bath - excellent! Breakfast nice, staff very serviceminded. Rooftop pool not very big, but great for a quick dip and the view. Superb location next to the Ben Thanh marked, lots of small shops and restaurants in the area, and walking distance to most attractions in District 1 /Central Ho Chi Minh. Spa was excellent too.

Room Tip: We were 3 and stayed in a nice suite with large spa bath. Excellent value for money
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gunnnorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skanderborg
Level Contributor
312 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 18 March 2014

The hotel is situated very central in Ho Chi Minh City, just next to the Ben Thanh market. Just outside the door you have the living city center with salesmen, shops, market, lots of people and scooters. The hotel has very friendly staff, the rooms with spa are great size and very comfortable. Wifi is working without any problems. The view is nothing special, though, due to the central location and we had a room not so high up. But from the hotel roof there is a nice view as well as a very small swimming pool and a bar. I will recommend Grand Silverland Hotel and Spa if you want to stay where the action is at a reasonable price with best service from staff.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lars S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, 20 March 2014
Dear LarsSoholm,

Thank you very much for a great review.

I am pleased to learn that you have experienced the Saigon life and our hotel services. We are located 1 street behind North Ben Thanh market, however it is not crowded and noisy.

I appreciate your recommendation to readers after a trouble free stay with reasonable price and best services.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 March 2014

Hotel was near the Ben Thanh market but not so near Pham Ngu Lao area (10 mins walk).

Room rates was decent, not the cheapest but value for money. Room was of the right size and was clean. Dont expect fantastic views from the window. They had good variety in breakfast served. Many cheap eating places around of various cuisines.

Stayed June 2013, travelled as a couple
Helpful?
Thank Sam_herethere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noosa, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 March 2014

Stayed here the begining of March. Got in late at night easy 30+ min taxi ride from airport which should generally be 300, 000 VND $15 AUD, make sure you get a cab with a meter! !! The hotel really is in a fantastic location. Map makes things look further and more difficult to get to then they really are, and the market is lliterally around the corner. Booked from Agoda and got the deluxe premium room. The room we recived was 2 double beds, we asked for a room with 1 bed but they said they were full and would send someone up to join the beds. Now the beds were not actually made to be joined, poor room attendent had obliviosly never done this before and after 30 min of him squeezing 2 double matresses into 1 sheet to make 1 big bed, we ended up with to beds squeezed together with a large dip in the middle and matresses uneven. But really not a big deal at all, by this time of 17 hours of travelling it was really quite funny. Next day asked for a new room and it was great! The breakfast was a massive spread of anything and everything! The pool is really sentational, I actually was pleasantly suprised at thd size of the pool considerjng its location on a rooftop in a country where buildings are skinny, yes theres only about 6 deck chairs but the sun is on the pool all day and the view is sensational! Also they will bring you food and drink that you can have poolside, and theres happy hour 2 for 1! All in all outstanding hotel and well worth it. Keep in mind that deluxe, premium, executive, suite, dont necessarily equated to the same standard as western hotels, most rooms are just standard even if thier name and price state otherwise, that is a general rule I found traveling Vietnam.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesstibule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, 16 March 2014
Dear Jesstibule,

Thank you very much for your review.

It is quite disappointing to learn that the room was not prearranged properly. Please accept my apologies and we will look into the matters thoroughly.

I am pleased to know that you had experienced and have a kind word on the breakfast, pool. I fully agree with you that due to the limitation of the space, the hotels in Vietnam in general are different to western hotels.

Again, thank you very much for negative as well as positive feedback. We hope to have another chance to welcome you back in the future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
420 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 15 March 2014

There is nothing better then hopping into the infinity pool at the Grand Silverland hotel in old Saigon after a hard days shopping at Ben Than Market or a hard night trolling the streets at the night market. The hotel is 5 mins walk from the market and you can see it form the rooftop pool as well as the Bitexco building. We arranged an airport transfer which was quick and efficient, as was the check-in which came with a nice cold check-in drink. Our room was clean and well presented, it had a great view of the street below. Just remember some rooms in Saigon and Hanoi don't have windows so make sure you know what you are getting). Do get a window if you can we saw so much from the upper-story window a voyeurs view of life in HCM. Breakfast was good with lots of variety and a good egg bar. The staff are excellent , most helpful. Remember there are a few scans in HCM and Hanoi so be on your guard. Also remember many of the people who have physical deformities are the victims of the war with America so maybe it is your duty to give something back, a little goes a long way here.

Room Tip: Get a room with a window for the view
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nglenjarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review, 17 March 2014
Dear Nglenjarman,

Thank you very much for taking the time to write your experience while staying at Grand Silverland Hotel & Spa.

We are pleased to learn that you overall enjoyed your stay. We are proud that all our staff have been working hard to make your stay memorable.

We also appreciate your kindness to think of poor people you have met and give them a hand.

We hope to have another chance to welcome you back in the near future.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 14 March 2014

Right in centre of city, very good rooftop restaurant, tour desk available. Staff all helpful and good, particulary young new starter in restaurant who seems to do all the work. Prices quite good, would thoroughly recommend.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank landoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ho Chi Minh City hotels
0.8 mi away
Silverland Sakyo Hotel & Spa
Silverland Sakyo Hotel & Spa
#18 of 457 in Ho Chi Minh City
736 reviews
0.6 mi away
Liberty Central Saigon Riverside Hotel
Liberty Central Saigon Riverside...
#17 of 457 in Ho Chi Minh City
1,531 reviews
0.3 mi away
Liberty Central Saigon Citypoint Hotel
Liberty Central Saigon Citypoint...
#10 of 457 in Ho Chi Minh City
1,495 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Alagon d'Antique Hotel & Spa
Alagon d'Antique Hotel & Spa
#14 of 457 in Ho Chi Minh City
298 reviews
0.6 mi away
Silverland Jolie Hotel & Spa
Silverland Jolie Hotel & Spa
#24 of 457 in Ho Chi Minh City
792 reviews
0.1 mi away
Liberty Central Saigon Centre Hotel
Liberty Central Saigon Centre Ho...
#48 of 457 in Ho Chi Minh City
1,533 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Silverland Hotel & SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Silverland Hotel & SPA

Property: Grand Silverland Hotel & SPA
Address: 125 Ly Tu Trong Street, Ben Thanh Ward, District 1, Ho Chi Minh City 700000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #29 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Number of rooms: 89
Official Description (provided by the hotel):
Grand Silverland Hotel & Spa offers luxuriously appointed rooms and suites in a timeless elegant design. They are spacious, and excellent features include complimentary WIFI, air-conditioning and LCD TV. The hotel boasts a rooftop terrace with outdoor pool and splendid views over the city. Business guests will appreciate the business centre and the meeting facilities. Guests can enjoy an invigorating work-out in the 10th floor fitness centre. An ideal choice for business travellers as well as holidaymakers. The magnificent Grand Silverland Hotel & Spa enjoys a privileged location in the business district of Ho Chi Minh City, just a minute's walk away from Ben Thanh market, Reunification Palace, War Museum, other attractions and entertainment. The hotel is also preferred place of busy business travellers as it is just within walking minutes from to many large business centres and buildings such as Sunwah Tower, Opera Building, Bitexco Building, Metropolitan Building, AB Tower, Saigon Centre and Gemadept Tower. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travel Republic (UK), Odigeo, Ctrip TA, Ebookers, Southall Travel, Agoda, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your Grand Silverland Hotel & SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing