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“An excellent short stay”

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Grand Silverland Hotel & SPA
Ranked #27 of 476 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 25 March 2014

We were originally booked to stay 3 nights here, but unfortunately due to our travel agents error on our itinerary we had to reduce this to 2 nights ( March 6th and 7th). We'd seen some of the negative reviews, but have nothing but praise for this hotl. It's centrally situated in the city centre just round the corner from the market and within easy walking distance of most of the city centre attractions ( post office, Notre Dame cathedral, palace and shopping centres). Our room (603) was spotlessly clean and looked out on to the street. The staff without exception were friendly and helpful, from check into check out. Breakfast was excellent with a good choice of dishes, and the food in the first floor or rooftop restaurant was good. The pool wasn't massive but was adequate. Definitely on the list to visit again.

  • Stayed: March 2014, travelled as a couple
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Thank THEWEEKENDERS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded 27 March 2014

Dear Theweekenders 12,

Thank you very much for a positive review on TripAdvisor.

It is proud to learn that our service standard and facilities have met your expectation.

Besides some positive feedback, we also received negative one. We are happy to hear all voices from different guests. We treat this as a real picture of our hotel and service, thus, we are able to improve as our wish: to strive for perfect.

We appreciate very much your supporting to place our hotel on your vising list, we hope to welcome you back soon.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,020 - 1,026 of 1,788 reviews

Reviewed 23 March 2014

The Grand Silverland has lots in its favour. The location is very central to many places being the markets, the war museum, the river and good restaurants. The staff were very friendly at all times. We booked a couple of tours from the hotel and the vehicles used were of a very good standard. Breakfast was enjoyable. We had dinner on a Friday night at the BBQ by the pool and for 388,000 Dongs it was very good value for all you could eat. Great range of meat seafood and desserts. The pool is a little small for the size of the hotel but if you time it right it is good. I would recommend this hotel.

  • Stayed: March 2014, travelled with friends
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1  Thank trdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

I used this as my city bolt hole, staying three times as I travelled in and out of Ho Chi Minh. It really did become a home away from home. What made it? The staff and the pool. All the staff are super friendly, smiley and helpful. The pool, ok it's not olympic sized, but it provides a great, cool relief after a hot day out. It's in a perfect location for walking around District 1. The rooms are spacious and clean. Save your money and go for one without a window. When you get your head around the mirror window, it really doesn't matter when you use it as a place to sleep and shower.

  • Stayed: March 2014, travelled solo
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Thank adventurer35186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded 26 March 2014

Dear Adventure35186,

It is so proud to be your choice of accommodation in Saigon. I am happy to learn that our staff has done his job as being trained and show his professional attitude.

I fully agree that our pool is not that expected size but as much as we can, we provide an excellent view and relax atmosphere.

We appreciate your excellent review and hope to always maintain our standard to welcome you back.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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Reviewed 22 March 2014

I just checked in and was given a dark and musty room that closely resembles a college dorm room from the 70s. I asked to switch and spent over an hour trying to get a better room. There was a room available on the executive floor but they wanted to charge me instead of just upgrading me since they didn't have the room I booked available. Long, long (and frustrating) story short we were made to feel like a complete inconvenience and an annoyance. We have traveled all day and are tired and hungry and we just spent the last 1.5 hours getting stressed out and trying to find a room. Seriously, I want to leave but she said our 3 night booking is non-refundable. So I have 3 nights in this place that has left me very unhappy, I haven't had a chance to do anything else except deal with the unhelpful manager who has ruined my evening. I will say that we were expecting a brand new hotel as advertised and it is very old. The carpet, furniture, and walls are stained and worn. That's all for now. I have never been treated that way before by management in the hospitality industry and I do not recommend this hotel and would walk right back out the door if I could. Sadly, this is our most expensive ($110) and most disappointing hotel in all of our stays in Vietnam and this is our final destination. Really frustrated to end on such a bad note.

Stayed: March 2014, travelled with friends
7  Thank FrequentTravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded 24 March 2014

Dear FrequenTravels2,

Thank you for your review. It is disappointing to read your feedback.

I agree with you that we should upgrade you to a better room. It is s simple and efficient way to solve all the issues.

I also talked to the Manager who handled your case. It is a lesson for us and a good experience to learn.

Please accept my sincere apology for the inconvenience. At Grand SIlverland Hotel & Spa, we do care on customer service and always make all efforts to see guests leave the hotel happily.

Again, we appreciate your valuable feedback.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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Reviewed 20 March 2014

Stayed 3 Nights in a de-luxe room with large spa bath - excellent! Breakfast nice, staff very serviceminded. Rooftop pool not very big, but great for a quick dip and the view. Superb location next to the Ben Thanh marked, lots of small shops and restaurants in the area, and walking distance to most attractions in District 1 /Central Ho Chi Minh. Spa was excellent too.

Room Tip: We were 3 and stayed in a nice suite with large spa bath. Excellent value for money
See more room tips
  • Stayed: February 2014, travelled with family
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Thank gunnnorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

The hotel is situated very central in Ho Chi Minh City, just next to the Ben Thanh market. Just outside the door you have the living city center with salesmen, shops, market, lots of people and scooters. The hotel has very friendly staff, the rooms with spa are great size and very comfortable. Wifi is working without any problems. The view is nothing special, though, due to the central location and we had a room not so high up. But from the hotel roof there is a nice view as well as a very small swimming pool and a bar. I will recommend Grand Silverland Hotel and Spa if you want to stay where the action is at a reasonable price with best service from staff.

  • Stayed: February 2014, travelled as a couple
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1  Thank Lars S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this reviewResponded 20 March 2014

Dear LarsSoholm,

Thank you very much for a great review.

I am pleased to learn that you have experienced the Saigon life and our hotel services. We are located 1 street behind North Ben Thanh market, however it is not crowded and noisy.

I appreciate your recommendation to readers after a trouble free stay with reasonable price and best services.

Sincerely,

Do Xuan Binh
General Manager
Grand Silverland Hotel and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Hotel was near the Ben Thanh market but not so near Pham Ngu Lao area (10 mins walk).

Room rates was decent, not the cheapest but value for money. Room was of the right size and was clean. Dont expect fantastic views from the window. They had good variety in breakfast served. Many cheap eating places around of various cuisines.

Stayed: June 2013, travelled as a couple
Thank Sam_herethere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Silverland Hotel & SPA

Address: 125 Ly Tu Trong Street, Ben Thanh Ward, District 1, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #27 of 476 Hotels in Ho Chi Minh City
Price Range: £62 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Silverland Hotel & SPA 4*
Number of rooms: 92
Official Description (provided by the hotel):
Reflections of the real Saigon. Stepping into Grand Silverland Hotel & Spa is a little like stepping back in time. Historic prints recount tales of an older Saigon, while classical furniture and décor echo the city’s French-colonial past. Here you will be greeted by ao dai-attired staff, ready with a warm smile and a refreshing welcome drink. Everything at Grand Silverland exudes calm and serenity, in vivid contrast to the vibrant city streets that gleam beyond panoramic floor-to-ceiling windows. Every aspect of Grand Silverland has been created with meticulous attention to detail, culminating in a hotel experience the meets every need of the modern traveler while never losing sight of the hotel’s Saigon roots. International cuisine compliments authentic local fare, a modern fitness center accompanies traditional spa treatments, and serene guest rooms provide the perfect base from which to explore the boundless energy of this beguiling city’s streets. Welcome to the real Saigon. ... more   less 
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