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“Deluxe room booked 2 months ago was downgraded upon check-in”
2 of 5 bubbles Review of Ruby River Hotel

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Ruby River Hotel
Ranked #50 of 447 Hotels in Ho Chi Minh City
Brisbane, Australia
1 review
“Deluxe room booked 2 months ago was downgraded upon check-in”
2 of 5 bubbles Reviewed 20 July 2014

After a long flight from Brisbane on 20th July at 23:00 hrs and was advised by reception that the deluxe room which was booked and paid for 2 months ago was not available and we were downgraded to a normal room. We have booked 4 rooms for our family to stay here for a total of 8 nights, I am shocked at the service provided as this hotel came highly recommended by trip advisor and is one of the preferred hotels by flight centre Australia. We took the room provided as it was nearly mid-night and will be meeting the manager tomorrow morning to seek an explaination.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Miriam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Tổng giám đốc at Ruby River Hotel, responded to this review, 23 July 2014
Dear Miriam.
Hope our feedback finds you well and thanks for your comment on Trip Advisor on July 20
Once again, I’m terribly sorry for our staff’s mistake.

I do commit this will never happen and to prove that it’s our honor and pleasure to serve your family and our valued guests.

Thanks & Warm Regards
Hotel Manager
Son, Mai Dinh Bao.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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821 reviews from our community

Traveller rating
    334
    354
    99
    21
    13
See reviews for
114
426
82
15
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

A high-end hotel with excellent service for good value. The rooms were clean, reception was great, welcome drink included and a decent breakfast as well. Had a really good night's sleep. Only downside I could come up with was that the hot water in the shower wasn't of a steady temperature, but I've had worse... If I would go back to HCMC, this would be my go-to hotel.

Room Tip: If you want to have a great view as well, pay 2 USD extra to have a nice city view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Simone V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 19 July 2014
Dear Valued Guest,

We are absolutely sorry for unsteady temperature of the hot water machine because of machinery phenomena that is hard for us to foresee but at the moment we got your precious feedback we contacted with service men who are in charge to correct the wrong workings of the hot water machines.

Thank you very much for tour review and hope for your comprehension and your coming back with us again. Thank you very for your stays with us again. All the best on you.

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

Myself and my friend stayed here for our last 2 nights in Vietnam, and loved it. The location is brilliant, and the rooms were clean and nicely decorated (with a jacuzzi bath in the en suite!). The staff were really helpful and friendly, they helped us to book taxi's and recommended a restaurant down the road which was our favourite meal in Vietnam. The only annoyance was that our phone woke us up a couple of times on our second night making bizarre sounds!

Stayed July 2014, travelled with friends
Helpful?
2 Thank LJ9169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 17 July 2014
Dear Valued Guest,

We are always grateful for feedback that we receive to ensure we provide the best level of service and facilities that we can offer to our guests, and We are very sorry for the phone woke you up a couple of times on your second night making bizarre sounds.

We hope to welcome you back in the near future. Please do not hesitate to contact us should you require any further assistance. Thank you once again and see you soon.

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
160 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

Room was good, clean, airy, good linens and towels. Breakfast buffet offered variety of choices. Staff was good, always willing to help. They allowed me a late check out ( 1 PM ) the day I left. Good value for this city.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jose Eduardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 16 July 2014
Dear Valued Guest,

We are delighted that you have chosen to stay with us during your visit at Saigon.

So happy to hear you enjoyed your stay, thank you very much for taking time and sending us your feedback.
Your review is so comprehensive that I don't think I need to add anything more

We hope you can stay with us again whenever Ho Chi Minh City beckons you to come back.

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Firstly, this hotel has without a doubt the best service I have ever experienced.

It is located in a great position - very close to the big market in Ho Chi Minh and other shopping and dining areas.

Rooms are clean and serviced our needs well - just a place to sleep.

On a different note - when in Ho Chi Minh go to the VinCom shopping mall - yes its western and feels like you could be in Melbourne but the food court has really great food that is very clean and safe. The food court is different to the fast food style in Melbourne and is proper restaurants with proper service.

Room Tip: A room higher up will have less street noise - well worth asking for.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harrison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 10 July 2014
Dear Valued Guest,

Thank you for your fantastic review.
We are glad to know that you had a good impression of our hotel. It is great that we were able to meet your expectation with our facilities and services. Our staff receives many good comments from many guests and we are happy to hear the same from you.

Thank you for your recommendation to fellow tripadvisor users.
We look forward to the opportunity of welcoming once again on your future visits to Ruby River Hotel

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Great location! Walking distance from Ben Thanh Market, friendly and helpful staff, they even upgraded our room!, breakfast was okay. Found out that you can even request for a halal breakfast (especially for a Muslim guest)

Overall we had a wonderful stay in Ruby River Hotel.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craigansibin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 10 July 2014
Dear Valued Guest,

Thank you for your feedback and recognizing so many positive aspects of your stay. We are so glad you found our great location and our staff gracious, helpful and friendly. This is what the Ruby River team really loves to hear.
We hope you will have the opportunity to return to Ho Chi Minh City in near future

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
2 reviews
5 of 5 bubbles Reviewed 28 June 2014

Me and my fiancee just recently stayed for a week at the Ruby River hotel. The staff was friendly and customer service is a plus! Rooms are clean and comfortable. It is within walking distance to shops and attractions, Food is good. I would definitely stay here again. A 3 star hotel with a 5 star staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubyRiver59-61, Front Office Manager at Ruby River Hotel, responded to this review, 1 July 2014
Dear Valued Guest,

We are pleased to read your awesome review. Regarding your comment about the hotel staff and customer service.We are also very happy to receive your feedback about our food and room. Thank you for your recommendation too.

We look forward to the next opportunity of welcoming you at Ruby River Hotel

Sincerely,
Nhi Nguyen
Front Office Manager
Ruby River Hotell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ruby River Hotel

Property: Ruby River Hotel
Address: 59-61 Nguyen Thai Binh Street | Nguyen Thai Binh Ward, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #50 of 447 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ruby River Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Whether in Ho Chi Minh City for business or leisure, Ruby River Hotel in downtown Saigon is your home away from home. Located within walking distance of District 1's main attractions, this boutique hotel features spacious rooms, and elegant restaurant, friendly staff and a relaxing atmosphere. Conveniently located in central Saigon's Ben Thanh and Dong Khoi areas, Ruby River Hotel provides graceful, air conditioned rooms with en suite bathroom and free WiFi. The hotel features a restaurant and a tour desk. Popular HCMC attractions are located nearby. Notre Dame Cathedral, Saigon Opera House, and the War Remnants Museum are all a quick five minute drive away. Tan San Nhat International Airport is just 30 minutes by taxi. ... more   less 
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