After a long flight from Brisbane on 20th July at 23:00 hrs and was advised by reception that the deluxe room which was booked and paid for 2 months ago was not available and we were downgraded to a normal room. We have booked 4 rooms for our family to stay here for a total of 8 nights, I am shocked at the service provided as this hotel came highly recommended by trip advisor and is one of the preferred hotels by flight centre Australia. We took the room provided as it was nearly mid-night and will be meeting the manager tomorrow morning to seek an explaination.
- Official Description (provided by the hotel):
- Whether in Ho Chi Minh City for business or leisure, Ruby River Hotel in downtown Saigon is your home away from home. Located within walking distance of District 1's main attractions, this boutique hotel features spacious rooms, and elegant restaurant, friendly staff and a relaxing atmosphere. Conveniently located in central Saigon's Ben Thanh and Dong Khoi areas, Ruby River Hotel provides graceful, air conditioned rooms with en suite bathroom and free WiFi. The hotel features a restaurant and a tour desk. Popular HCMC attractions are located nearby. Notre Dame Cathedral, Saigon Opera House, and the War Remnants Museum are all a quick five minute drive away. Tan San Nhat International Airport is just 30 minutes by taxi. ... more less
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