Before choosing this hotel when I was planning some days in Saigon, I was impressed by the fact that the management was looking so attentive in replying to the reviews.
This is a point to which I always pay attention because it is a clear sign of caring towards the clients.
The good impression has been confirmed.
First of all, the position, just in front of the American Consulate, is perfect because all the main attractions are in a short walking range.
The entrance of the hotel is stunning, with a delicious perfume of jasmines.
When I arrived, at around 20.00 in the evening, I noticed one of the manager that was discretly in the hall taking a look to everything around.
I have years of experiences in hotels around the whole world and this is a thing that deserves a bonus point.
Our room was a superior, that is to say a standard one with a better name, but it was wide, with a beautiful bathroom and all the amenities that you can need, included toothbrushes with Colgate toothpaste and Lanvin products.
The furniture is nicely modern with touches of violet, black, grey and white.
Tv has a wide choice of international channels and there is also the DVD reader.
Complimentary bottles of water are added every day.
Breakfast is sumptuos. You can find really everything, included every kind of fresh juices. Waiters are incredibly attentive, asking you every...Before choosing this hotel when I was planning some days in Saigon, I was impressed by the fact that the management was looking so attentive in replying to the reviews.
This is a point to which I always pay attention because it is a clear sign of caring towards the clients.
The good impression has been confirmed.
First of all, the position, just in front of the American Consulate, is perfect because all the main attractions are in a short walking range.
The entrance of the hotel is stunning, with a delicious perfume of jasmines.
When I arrived, at around 20.00 in the evening, I noticed one of the manager that was discretly in the hall taking a look to everything around.
I have years of experiences in hotels around the whole world and this is a thing that deserves a bonus point.
Our room was a superior, that is to say a standard one with a better name, but it was wide, with a beautiful bathroom and all the amenities that you can need, included toothbrushes with Colgate toothpaste and Lanvin products.
The furniture is nicely modern with touches of violet, black, grey and white.
Tv has a wide choice of international channels and there is also the DVD reader.
Complimentary bottles of water are added every day.
Breakfast is sumptuos. You can find really everything, included every kind of fresh juices. Waiters are incredibly attentive, asking you every minute if you need something and changing cutlery at every use.
Some other confirmation of excellence: we had a problem with the bathtub and the reception sent the plumber in charge in literally five minutes.
The day of the check out we asked for a late one and they immediately accorded us an extension at 14.00. As it was not fitting with our needings, they gave us the use of the Gym facilities before leaving at 15.30.
Now some thumb down.
As written also in other reviews, wifi is not the best one. It is often slow and, above all, you need to write the password every couple of minutes of not browsing. Moreover you are allowed to connect only two devices at a time per room.
At the evening turndown, the little macarons (always appreciated in other Sofitel hotels) have been brought only the first evening (why?). On the other side, few minutes after the arrival, the housekeeping knocked at our door with a nice teddy bear gift for my kid of 6 (a deep touch of class).
There aren't umbrellas in the room (and in Saigon is often raining) and you need to ask for those at the reception desk...More
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