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Traveller rating
2,192
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70
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Reviewed 5 July 2018

We chose here as our last stop before returning to the UK after 14 days exploring this amazing country.
It is very well located close to Ben Than market and an easy walk to the city centre, Reunification Palace, Opera House etc. The staff are friendly and attentive, ensuring our visit was relaxing and we wanted for nothing. We booked a Residence Club Room with use of the Club Lounge which provided tea, coffee, water, beer, fruit and a variety of snacks through out the day inclusive in the booking, not to mention Cocktails and nibbles from 17.30 to 19.30 each evening. Due to the renovations on the higher floors the Lounge had been relocated to the 1st floor from the 10 floor, the service was as good as could be, but disappointing as no windows or views over the city to enjoy. We were made aware of the renovations when we booked,but not the relocation of the Residence lounge, other than that there was little impact on our stay.
I must mention the very disappointing meal we had in the Dynasty Restaurant, the prawns were so tasteless and we had ask for the rice we ordered.
The pool is lovely and a real bonus when in district 1, it is a real pool about 25 m with sun loungers and sun huts, not a tin tub on a roof, a plus.
We have enjoyed our stay in the most and leave for the UK tomorrow evening

Room tip: The Residence Club Room gives lots of extras which are very welcome.
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank melin0a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David W, General Manager at New World Saigon Hotel, responded to this reviewResponded 8 July 2018

Dear valued guest,

Thank you for taking your time to leave your comments here on TripAdvisor.

We are happy to hear you enjoyed our location and customer service. However we regret that your experience was not as expected this time. We are upgrading the physical hardware including Residence Club Rooms and Lounge as well. This renovation is necessary to bring you and our guests the best experience once it's completed. Regarding your disappointment at Dynasty restaurant, I apologize that your dining experience wasn’t to our usual high standard, I have shared this feedback with our Food and Beverage department to avoid these experiences.

We look forward to welcoming you again at New World Saigon Hotel.

Best regards,
David Wicker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

Hotel under renovation but i had a wonderful stay there. The reception is very welcoming and professional. The room is very confortable, clean. Beautiful hotel and great location to enjoy Ho Chi Min. Will be back

Date of stay: July 2018
Trip type: Travelled on business
Thank 758raphaels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David W, General Manager at New World Saigon Hotel, responded to this reviewResponded 4 July 2018

Dear Raphael,

Thank you for your kind comment.

We are very happy to hear that you enjoyed your stay with us. We are delighted to welcome you back.

Best regards,
David Wicker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

This is a beautiful hotel. Lovely rooms, great location and great service. It was quiet too - so good for sleeping. Were a lot of flight attendances staying there as well.
My favourite part - the breakfast!! I don't like bacon and eggs for breakfast, so can be a bit hard to please. Not here. There is so much on offer, the only problem is lack of stomach-room. There were pork buns, a variety of hot dishes, eggs, bacon, muffins, the most amazing pasties and breads. My absolute favourite were the two big cauldrons of pho being served by restaurant staff. Unbelievably good. My other favourite was the big platters of dragon fruit and the yoghurt and fruit coulis. Oh, and the coffees - proper Vietnamese coffee - so strong and hot. The view of the locals exercising and dancing in the park was also delightful. If my stomach would have allowed it, I would have spent the day at breakfast!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Mandy141
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David W, General Manager at New World Saigon Hotel, responded to this reviewResponded 25 June 2018

Dear Mandy,

I would like to take this opportunity to thank you for your kind remarks.

I am happy to hear you were impressed by the variety served on our breakfast buffet. I really do appreciate your compliments and will share with our associates.

We look forward to welcoming you again soon at New World Saigon Hotel.

Best regards,
David Wicker
General Manager

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Reviewed 21 June 2018 via mobile

The room is complete with all the supplies and appliances typically needed when checking in a hotel. Plus housekeeping visits daily to replenish whenever necessary. The staff was friendly from the front desk, housekeeping to the receptionist at Park View. I wish I could remember their names. We are very glad we chose this hotel.

Date of stay: June 2018
Trip type: Travelled with family
Thank mitzc2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David W, General Manager at New World Saigon Hotel, responded to this reviewResponded 22 June 2018

Dear Mitz,

I would like to thank you for taking the time to leave your positive feedback here on TripAdvisor. Your positive comments and endorsement is a great reward to our associates.

We look forward to welcoming you again soon at New World Saigon Hotel.

Best regards,
David Wicker
General Manager

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Reviewed 18 June 2018 via mobile

Situated in heart of Saigon. Terrific hotel with friendly staff willing to help in anyway possible. Food was very good. Randy & pool staff were excellent we're we frequented mostly.
All round great Hotel.
Cheers Murray

Date of stay: June 2018
Trip type: Travelled with family
Thank Murray C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David W, General Manager at New World Saigon Hotel, responded to this reviewResponded 18 June 2018

Dear Murray,

Thank you so much for your kind comments.

We really do appreciate your compliments as this will be our big motivation to work better.

We hope to welcome you back at New World Saigon Hotel.

Best regards,
David Wicker
General Manager

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