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Reviewed 23 October 2012

Great thing about this hotel is the location. Really central and near the sights and restaurants. The room was was as expected for this class of hotel. Good breakfast buffet included. Very good and extensive choice.

One huge irritant is charging (and not cheap) for wifi.........provision of internet is a 'hygiene' factor these days. Especially for an international chain.

I stayed at the Caravelle also on this trip. Very comparable in all respects to the Sheraton but free wifi. I'll be staying Caravelle on the next trip.

Date of stay: October 2012
Trip type: Travelled as a couple
1  Thank tedtheredUk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 30 October 2012

Dear tedtheredUk,

Thank you for choosing us and sharing your experience at Sheraton Saigon Hotel & Towers.

We are glad to hear that you enjoyed your breakfast as well as our hotel location.

We were concerned about your feedback with regards to the internet fee. We do offer complimentary internet service connection at the Link@Sheraton, located in the Lobby Lounge and in all of our Restaurants and Bars.

We hope to see you again when next your travel brings you to HCMC.

Warmest regards,

Corina Black,
Director of Sales and Marketing.

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Reviewed 22 October 2012

We really enjoyed our stay at Sheraton in Ho Chi Minh. When we first checked in, we were offered an option to upgrade for 77 dollars. This included in-room internet, breakfast and access to lounge and happy hour. Always wary, I asked to see the rooms prior to deciding. Sure enough he took us to the standard room and the upgrade. The standard room was just that. Pretty basic and not all that impressive. The upgrade however was in a newer tower and our suite was on the 19th floor - bedroom and living room area both provided an excellent view of the city. The bedroom had a panaromic seating area. As well the living room had a spacious work space. So with the much better room, internet, breakfast, and happy hour we opted for the upgrade.

As it turns out the brunch is great. I liked the brunch better in the lounge on the 5th floor. Its a bit quieter. However, it has smaller selection of food. Happy hour was great. The drinks of course were free (I believe drinks are free all day in the lounge) but the food during happy hour was surprisingly good. Sushi, noodles, etc were all available. If you want, you could have a nice meal there. We had a variety of food including the pho. I point out the pho because it was fantastic. Much better than the pho 24 we tried one of the nights.

So the room was great. Lounge access was fantastic. I definitely enjoyed my stay at the Sheraton. Much of this was predicated on the upgrade. So highly recommended.

Oh the lounge on the 23rd floor. It was average. View was OK. If you want a view I'd recommend going to the Bitexco tower. There's not much of an atmosphere in the lounges. For drinks, I had a better time going to the backpacker district and getting a better feel of the neighbourhood.

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BigToeFur
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 30 October 2012

Dear BigToeFur,

Thank you for staying with us and sharing your wonderful comments.

We are very delighted to hear how much you enjoyed your experience at Sheraton Saigon Hotel & Towers in term of location, hotel facilities and service quality. We have shared this great comment with all of our associates.

Look forward to serving you again.

Best wishes.

Corina Black,
Director of Sales and Marketing.

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Reviewed 17 October 2012

We stayed there 1 night in Premier deluxe room 10th floor. The room was very clean and the bed was very comfortable. The bathroom was very nice too. We also had dinner at the Li Bai Chinese Restaurant, on the 2nd floor. The food was delicious and the staffs at the restaurant were very helpful and friendly. The thing we like the most is the location of the hotel, in the city centre and close to everything. Easy to go to many places in HCMC and also in a good neighborhood. Staying at Sheraton Saigon Hotel & Towers made our first visit to HCMC very memorable. Can't wait to come back again!

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TheOctober
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 19 October 2012

Dear TheOctober,

Thank you for taking your time share great feedback at Sheraton Saigon.

We are delighted to hear that you were so satisfied overall experience with us.

If your travel brings you back to Ho Chi Minh City, we look forward to the opportunity of welcoming you back.

Yours sincerely

Corina Black
Director of Sales and Marketing

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Reviewed 16 October 2012

The location was great. It is in a part of the city that has many attractions for tourists--stands, shops, restaurants, bars--and is within walking distance of the river where you can take the boat tours to the Cu Chi tunnels, etc. The pool is nice and quiet. And, the staff was helpful and friendly.

Date of stay: June 2012
  • Trip type: Travelled with family
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    • Sleep Quality
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Thank JZBach
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2012 via mobile

I stayed for one night in a Grand Tower room with club access on my first night in Saigon and loved it! The staff were all very friendly, the room was huge, the bed was sooo comfy (especially after a flight from Melbourne!) and the club benefits were great. Can't wait to come back again one day!

Date of stay: July 2012
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Thank Candybar101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 19 October 2012

Dear Candybar101,

Thank you for staying with us and sharing your wonderful comments.

We are very glad to know that you had such enjoyable stay at Sheraton Saigon Hotel & Towers. It was nice to hear that you loved our room, hotel facilities as well as our associates.
We trust you will once again back to Sheraton Saigon in the near future.

Best regards,

Corina Black

Director of Sales and Marketing

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