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“Great Hotel”

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Sheraton Saigon Hotel & Towers
Ranked #28 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Sotira, Cyprus
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Hotel”
Reviewed 11 November 2013

Really enjoyed my stay in the hotel... unfortunately was working so didnt get to enjoy all the facilities. Great location, close to a lot of restaurants, bars etc
A walk to the famous night market took only 10 minutes.
Reliable and cheap taxi's from the hotel, had no problems whatsoever in 2 weeks.
Very friendly staff, ready to help.
Looking forward to returning.... Great food and service. Thanks

Room Tip: Helps if you are an SPG member... the lounge on the 5 th floor is superb.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChefJim1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear Cheflim1972,

Thank you for your valuable feedback.

We are delighted to know that you had an enjoyable stay with us recently and you found our associates friendly and ready to assist you.

We look forward to welcoming you back to the Sheraton Saigon Hotel & Towers on your return trip in Vietnam.

Best regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,019 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (334)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
San Diego, Texas
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 November 2013

Stayed at this hotel for six nights in October 2013 as the conference was being held there. Overall the hotel is excellent in terms of its location, service, food, and friendliness of its staff.
The hotel does have agreement with some tour company to offer various tours in the town as well as around the city.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Martin Redford H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear Martin Redford H,

Thank you for taking the time to share your great feedback regarding your stay.

We are delighted to know that you found our staff as friendly and you enjoyed your stay here at the Sheraton Saigon Hotel & Towers.

We look forward to seeing you again on your return to Ho Chi Minh City.

Best regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
381 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 10 November 2013

Probably one of the better hotels in the area with good security and service standards from the trusted international brand. Rooms are very spacious but furnishing is dated and musky. Staff is professional, helpful and knowledgeable about the local area.

It is conveniently located within walking distance of most major sights in the city with many dining, drinking and shopping options along the neighboring streets.

Room Tip: For business travelers, it is worthwhile to pay more for a better room in the newly furbished wing a...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Y880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear E880,

Thank you for sharing the comment regarding to your recent stay at Sheraton Saigon Hotel & Towers,

We are delighted that you had a great stay with us and our associates were able to meet your expectations.

We have also shared your feedback with our Associates to let them know that their efforts are being recognized by our Guests.

Warm regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreux, Switzerland
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 November 2013

Last night my wife and I tried the Swiss themed buffet at the hotel. Everything was perfect but mostly the food was so delicious and sumptuous. There was so much of it and all so tastily. Presentation was so pleasing to the eye that the stomach could not keep up. The price although not cheap was definitely worth it especially that all you can drink white or red wine was included. We will definitely come back soon.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear Mark,

Thank you for sharing your valuable feedback.

We are really glad to know that you enjoyed our Swiss Food Promotion at Saigon Café.

We look forward to seeing you again here at the Sheraton Saigon Hotel & Towers.

Best regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, SC
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 November 2013 via mobile

The Saigon Sheraton is a wonderful facility in a vibrant and in many ways enchanting city. The staff is very competent and contributes to the cosmopolitan vibe of the common areas.

Lobby was a thriving and welcoming place well into the evening. In addition to the repartee amongst guests, there was live music in the lobby when we returned from dinner.

The room was comfortable and had a great view of three downtown area. I had a very early departure so the check in staff offered to provide a boxes breakfast since the included breakfast did not open until after my departure. Checkout was efficient.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear PGRoyal,

Thank you for staying with us and sharing your feedback.

We are delighted to know that you hand a comfortable stay and our associates were able to assist you while you were here.

We hope to see you again if your travels bring you back to Ho Chi Minh City.

Best regards

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level 6 Contributor
118 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 7 November 2013 via mobile

A very nice hotel, mostly great staff, nice rooms and good public areas. Perfectly located if you need to be in the heart of town.

Two minor problems , one life was out is service. Staff member quiet aggressive in now allowing the use if the parallel service lift. Not allowing use ok, basically telling me to piss off was not. Hotel will quickly get scruffy if care is not taken to address wear in public areas such as the conference area.

Bottom line, very good place to stay. Oh, and breakfast is very crowded.

Stayed November 2013, travelled on business
Helpful?
Thank IndoOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 15 November 2013
Dear IndoOne,

Thank you for your feedback.

We are happy to know that the overall, you enjoyed your stay and most of our associates met your expectations.

I am however disappointed to know that you had a negative experience in our service lift and for this I sincerely apologize for any inconvenience caused.

We hope that you will give us another chance to welcome you back here at the Sheraton Saigon Hotel and Towers in the near future.

Warm regards,

Andy Belmonte
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 5 Contributor
78 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 November 2013

I had a very comfortable 4 nights stay at this hotel. The lobby is impressive. Presence of the Coffee shop on the floor adds to the ambience. Great for afternoon English Tea. Front desk girls were very helpful. The room on 15th floor, city facing (west) has a great view, specially at night. The room was clean, very clean. Bath room is good and uncluttered. Matress and pillows were very comfy. Food - breakfast had an elaborate but extensive menu; lunch at the Chinese Restaurant on 2nd floor will remain memorable. Good hotel for business. A tad expensive for tourists. My only worry remains - they deducted one extra night's charge on my credit card way ahead of check out, while I paid in cash on check out. I hope, will not end up paying double.

Room Tip: Always west facing city view room.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank basaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 17 November 2013
Dear basaa,

Thank you for your kind feedback.

We are delighted to know that overall, you enjoyed your stay with us. If you paid cash upon check out, your credit card will not be charged, however, please contact me directly if you find any discrepancies in your credit card statement.

We look forward to welcoming you back to Sheraton Saigon Hotel & Towers soon.

Warm regards,

Andy Belmonte

Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Saigon Hotel & Towers

Property: Sheraton Saigon Hotel & Towers
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#17 Spa Hotel in Ho Chi Minh City
#23 Luxury Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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