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“Great rooftop bar”

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Sheraton Saigon Hotel & Towers
Ranked #26 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Sydney, Australia
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great rooftop bar”
4 of 5 bubbles Reviewed 25 April 2014 via mobile

We decided to visit the rooftop bar for afternoon drinks after reading various recommendations online. Cocktails were perhaps a bit pricey but really good and tasty - unlike many other bars they use real fruit to make their cocktails. Staff was really attentive and polite. I suggest visiting the bar for happy hour (between 4:30pm and 6:30pm), you can buy one drink and get another one for free while enjoying the sunset. The view up there is amazing. Overall we had a great time, I really recommend it.

Stayed April 2014, travelled with friends
Helpful?
Thank nicolamele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this review, 28 April 2014
Dear nicolamele,

Thank you for taking the time to share your wonderful feedback with regards to your experience at Level 23 Wine Bar.

We are so happy to know that you enjoyed the view, cocktails as well as the service delivered by our Associates.

Your kind words has been shared to our Associates who look forward to welcoming you back anytime.

Warm regards,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,966 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 April 2014 via mobile

You are guaranteed a certain standard (and a certain price!) when you stay with the Sheraton and this hotel is no exception. Impeccable rooms. Lovely lobby. Nice restaurants (if a little pricey). Great breakfast. The location of this hotel upgrades it from a standard Sheraton 4 to a 5 in my books. On the other hand, it overlooks the tradition Caravelle hotel (which I have stayed in previously) and I have to say that the Caravelle was a better stay, with a better pool, a slightly better location and a nicer room for about the same price.

Stayed April 2014, travelled solo
Helpful?
Thank Jessica r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this review, 28 April 2014
Dear Jessica r,
Thank you for choosing us and sharing your comments with regards to your recent stay at Sheraton Saigon Hotel & Towers.
We really appreciate the feedback and thanks for mentioning "Impeccable rooms. Lovely lobby. Nice restaurants".
There is nothing we love to hear more than our guests enjoying their stay with us.
We trust you will once again back to Sheraton Saigon Hotel & Towers when your next travel brings you back to Ho Chi Minh City.

Sincerely,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Stayed for 2 nights. Incredibly central, staff is very helpful. It is a typical Sheraton, rooms are a little dated but I don't have anything to complain. It was reliable and functional. The breakfast is a little hectic in the morning but overall it was a pleasant stay. The best part is the location though.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LilaSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 22 April 2014
Dear LilaSeattle,

Thank you for taking the time to share your valuable comment with regards to your recent stay with us here at Sheraton Saigon Hotel & Towers.

It is great know that you had a pleasant stay with us.

We trust that you will once again back to our Hotel when your next travel brings you back to Ho Chi Minh City,

Warmly regards,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Selangor, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

Love the hotel. The room is so spacious. Bathroom is fantastic with the bath tub and separate shower. Never seen 3 shower head before. It's awesome! Friendly staff. There is coffee shop just outside the hotel called Mojo and it serve Asian food like nasi lemak, fried kuey teow, curry mee and sandwich. The best part about this hotel is you can walk to shopping centre around that area.
Will definitely come back again to this hotel with my family.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ungku Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 22 April 2014
Dear Ungku Z,

Thank you for sharing your wonderful comments.

We appreciate your positive feedback in terms of hotel location, room, food experence as well as the service we offered while you were here.

We are more than happy to know that you will definitely back to our hotel again with your family in the future.

We look forward to welcoming you!.

Best wishes,

Diego Rumazza

Director of Sales and marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kings lynn
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

We arrived at 8 am and we were able to check into our room immediatley.
We stayed on the 18 floor,view of river and down to the pool.
The hotel was classy without being overpowering. Staff always polite and waiting to open doors etc.
The ladies at breakfast showing us to tables looked stunning. Breakfast was good, lots of choice. Situated in good area for walking to sites etc.
We enjoyed using the pool on the faith floor. Used the robes provided to go down to pool. Relaxing around pool after a hot day sight seeing.
Visited the roof top bar. Good view if lucky enough to get bar stool at edge..
Traveled with wife and two eleven year olds.

Room Tip: We had two queen size beds for the four of us.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 22 April 2014
Dear david g,

Thank you for sharing your experience.

There is nothing we love to hear more than our guests loving their service and experience with us! Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team.

We are more than happy to welcoming you back anytime in the furture.

Best wishes,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
fylde
Level Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

We decided to up grade to the grand tower at the last minute and were not disappointed. We arrived at the hotel and were efficiently checked in and shown to our room which was spacious and nicely furnished.The bathroom was large enough - with separate shower & bath although the wash baisin was in the room - not quite expected - little weird .
It was definitely worth paying for the upgrade -afternoon tea , soft drinks and pre-dinner drinks included. We enjoyed the food- the grand tower dining area was a lovely tranquil area of the hotel - great to unwind and enjoy a very peaceful breakfast.
The only down side -would be the room was on the 10th floor and the street noise was surprisingly heard.Perhaps jet lag played a part in sleep disturbance, but the noise from the street was disturbing.
The spa was good - treated myself to a pedicure- totally relaxing & great leg/foot massage included.
The hotel is well located and walking distance to many sights of Ho Chi Minh Cty- including the Palace, Notre Dame, Old Post Office & the Lotus Tower.
WOuld definitely stay here again - so look after.

Room Tip: Pay for the Grand Tower - its worth it
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twinkle6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review, 22 April 2014
Dear twinkle,

Thank you so much for taking the time to write this great review.

We are glad to learn that you found our rooms very spacious as well as enjoyed benefits at our Grand Tower during your stay with us. We apologize for the difficulties you encountered during your stay.

Again, thank you and we hope to be of service in the future.

Best regards,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 20 April 2014 via mobile

Stayed here for a business trip for a week. The hotel was centrally located & a known hotel so easy to get to & from in taxi's (which is important as most drivers don't speak English), although most places of interest are a short walk away. generally a great business hotel with all the facilities and REALLY fast wifi which was great!

Service was amazing, everything I requested was adhered to quickly & room service was quick!

The downfalls of this hotel was the fact that there was ongoing maintenance work which disrupted our stay. The building was being painted which led to me requesting a room change as the smell & fumes were so was giving me a bad headache! The staff did this without hesitation & even wanted to upgrade me even further (however I needed a double bed & they did not have that in the upgrade).

Also there were water maintenance which meant we could not shower before we left the hotel. This was annoying as HCMC is quite hot & humid so we were quite smelly passengers on our 7.5 hour flight back :(

We were not made aware of the maintenance work prior to the stay, or whilst checking in. The information page regarding this was in the information pack on the table (which is always overlooked) so these problems came as a shock & bump in our trip. It was a big inconvenience during the stay & I wish that we had been better informed.

Also-the hotel charges for wifi. This is annoying as the hotel is 5* & a business hotel, so the WIFI not being included was a little inconvenient. Had to pay for the service of wifi in the room ($25 per day).

Stayed April 2014, travelled on business
Helpful?
Thank Salma111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this review, 25 April 2014
Dear Salma,

Thank you for taking your time to post your comments and we are concerned that on this occasion, we failed to meet your expectation.

We were most concerned to note your feedback and would like to apologize for the several shortfalls you have encountered. We have noted this feedback and will forward it to relevant departments and ensure this will be addressed through our ongoing maintenance programs.

With regards to the Wi-fi charging, we do offer the compliment internet and would like to recommend you to enjoy at Link@Sheraton, located in our hotel lobby and all Food and Beverage venues.

Once again thank you for your feedback and we sincerely apologize for any inconvenience caused during your stay.

Best regards,

Diego Rumazza

Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Saigon Hotel & Towers

Property: Sheraton Saigon Hotel & Towers
Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#17 Spa Hotel in Ho Chi Minh City
#21 Luxury Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City's vibrant business and entertainment district, Sheraton Saigon Hotel & Towers is a heaven of convenience, connecting you with colleagues and friends. Conduct business meetings in style or enjoy the sights and sounds of the city in our central location. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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