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“A nice Art Deco hotel with big rooms in the heart of district one”

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Sheraton Saigon Hotel & Towers
Ranked #28 of 458 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 3 July 2014

We were upgraded to a suite so had plenty of room. This was a nice hotel and wee located next to top restaurants in HCM. We really enjoyed the hotel and the pool. The gym was well maintained. Make sure you book the suggested cu chi tunnels your through the hotel. Use the XO tours city tour and food tours as these were our Vietnam highlights.

Room Tip: Get a club access room upgrade
  • Stayed: July 2014, travelled with family
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Thank Kiwi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 9 July 2014

Dear Kiwi P,

Thank you for sharing your experience with Sheraton Saigon Hotel & Towers during your travel to Ho Chi Minh City.

We appreciate your feedback regarding your experience and we are happy to know that you enjoyed your stay. We also very glad that you had a good time in visiting the city tour and this has marked your highlights in Vietnam.

Again, thank you and we trust that you will back to Ho Chi Minh City in the near future.

Best wishes,

Diego Rumazza

Director of Sales and Marketing

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Reviewed 28 June 2014

Spent 3 nights here recently and the location is perfect. You're right in the heart of downtown Saigon with plenty of restaurant and bar places to visit. Service is very good and the employees are kind and considerate. A couple of negatives however. This hotel is old and the interior in the hallways and rooms show this. Secondly, the breakfast is just ok. I had most of my breakfast meals in the exec lounge which has a very limited selection, but when I tried the main breakfast buffet restaurant it was so crowded I couldn't even get a table. Perhaps it was just bad timing. I think for the price we paid for the rooms, the value could have been better. There are a lot of local Vietnam hotels right in the same area that are beautiful and about half the price. I guess your paying more because of the Sheraton brand.

  • Stayed: June 2014, travelled on business
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1  Thank Jake M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 6 July 2014

Dear Jake M,

Thank you very much for taking the time to address your concerns regarding your experience at the Hotel.

We are glad to know that you liked the hotel location as well as service we offered. We appreciate your feedback and we have shared this with all of our Associates to let them know that their efforts have been recognized by our guest.

It concerns us greatly that you have left our shores with a negative impression of our hotel due to your breakfast experience at the Club Lounge and the Saigon Café. Whilst we strive to deliver operational excellence, we are disappointed that on this occasion we failed in our delivery to meet your expectations and for this we sincerely apologize. Rest assured we have raised this concern with our Food and Beverage Department and we will continue to address this through our ongoing quality training and improvement programs.

Once again thank you and we apologize for any inconvenience caused. Your feedback is important to us as it helps us improve the level of service we provide. When next your travel plans bring you back to Ho Chi Minh City, we hope that you will once again stay with us

Warm regards,

Diego Rumazza

Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

From the Lobby to the Top of the Roof, the atmosphere was welcoming.

One can enjoy a game of chance too at Palazzo Casino.

The food and service is great. Sunday is a good day!

Highly recommended! Do not forget to sit and relax at the Lobby Lounge, especially around 5 pm, which traditional music is being offered as entertainment.

Room Tip: ask for the room that faces the south side. The hotel is located at the city centre and every worthw...
  • Stayed: May 2014, travelled with family
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Thank eddie_is_lim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 7 July 2014

Dear eddie_is_lim,

Thank you for sharing such outstanding feedback with us.

We are delighted that you had such an enjoyable stay at our hotel and that you had the opportunity to experience so many of our great food and service experiences

We also are happy to know how much you enjoyed the traditional music at our Hotel Lobby.
It was a great pleasure having you with us and we look forward to the opportunity of serving you again in the near future.

Warmest regards,

Diego Rumazza

Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

The hotel is more or less as other Sheraton properties! .It is conveniently located. Everything is walking distance and plenty of cabs available 24x7.

Their service, amenities ,cost and attitude all suggest that its out and out a business hotel. I found out though you gotta shell $$ for internet access if you are not a top tier SPG member!

Service and food is good. Rooms are little over priced though!

  • Stayed: June 2014, travelled on business
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1  Thank Madan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 1 July 2014

Dear Madan R,

Thank you for taking the time to share your valuable feedback regarding your stay.

We are happy to know that you enjoyed your stay with us in terms of hotel location and delivered service from our associates.

Your kind comment regarding the internet access is greatly appreciated and rest assured that while we charge for in room internet, we actually provide complimentary internet for all our hotel guests at the Link@Sheraton located in the hotel lobby as well as in all our Food and Beverage venues. We hope you enjoy it when your next travel brings you back to Ho Chi Minh City again.
We look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel & Towers in the near future.

Best regards,

Diego Rumazza,

Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We stay there on the 14th to the 16th June and again on the 18th June 2014 at the Grand Tower.
One of the best hotel in Ho Chi Minh. Excellent reception with a shift check in and check out. Staffs are always smiling. Comfortable bed and nice bathroom. Will stay there again in future.

Room Tip: Stay at Grand Tower. You wont regret it.
  • Stayed: June 2014, travelled as a couple
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Thank BennySandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 27 June 2014

Dear BennySandy,

Thank you for sharing your experience with Sheraton Saigon Hotel & Towers during your travel to Ho Chi Minh City.

It is with great pleasure to know that you had a good stay with us. It makes us really proud to know that you were satisfied with the service delivery of our associates. Your kind words has been shared with our associates who look forward to welcoming you back to Sheraton Saigon Hotel & Towers in not too distance.

Warm regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

What you can expect from a Sheraton and it standards, not surprises in there.
The real deal of this hotel is the location, which can not get better than that in Ho Chi Min. Price is reasonable although in the high end while compared with Vietnam's cost

  • Stayed: August 2013, travelled as a couple
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Thank Rafa_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 27 June 2014

Dear Rafa_Dubai,

Thank you for staying with us during your visit to Ho Chi Minh City.

We appreciate your feedback regarding your experience and we are happy to know that you enjoyed your stay.

Again, thank you and we look forward to welcoming you back in the near future.

Best wishes,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

We first stayed at this hotel in 2005 for 2 nights on our honeymoon. I remembered the rooms being very large compared with the Sheraton in HOng Kong and the beds were extremely comfortable.
We stayed again for 2 nights in May and were surprised at how developed Ho Chi Minh had become since our last visit. The hotel is much the same so has aged a bit. It has more of a business feel to it and the prices in the hotel lobby bar reflect this. Also there is only free wifi in the lobby, you have to pay for internet in the rooms which is ridiculous.
The position of the hotel is great, everything in walking distance and plenty of cabs available. We spent an afternoon by the pool which was fine, the gym and spa looked good too.
Would recommend this hotel-it's convenient, clean, spacious rooms, good buffet breakfast and for the most part helpful and friendly staff.
Also we had lunch at the cafe connected to the hotel which was very nice.

  • Stayed: May 2014, travelled as a couple
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Thank TravelgirlAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonSaigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this reviewResponded 27 June 2014

Dear TravelgirlAustralia,

Thank you for taking the time to share your comment regarding your recent experience here in our hotel.

We are delighted to know that you enjoyed your stay with us and our associates were able to take care of your needs. We are constantly impressed by the way in which our Associates have been prepared to go out of their way to try and meet our guests' expectations. We have passed on your kind words to our Associates, to let them know that their efforts have been recognized by our guests as this will encourage them to strive further in delivering exceptional service and creating a memorable experience to all our guests.

Once again thank you and we look forward to welcoming you back to the warmth and hospitality of the Sheraton Saigon Hotel and Towers.

Best regards,

Diego Rumazza

Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in Ho Chi Minh City
#11 Romantic Hotel in Ho Chi Minh City
#14 Business Hotel in Ho Chi Minh City
#15 Family Hotel in Ho Chi Minh City
#19 Spa Hotel in Ho Chi Minh City
#25 Luxury Hotel in Ho Chi Minh City
Price Range: £111 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 485
Official Description (provided by the hotel):
Located in the heart of Ho Chi Minh City’s vibrant business and entertainment district on the famous Dong Khoi street. Just a short walk from celebrated sites, including the Opera House, Ben Thanh Market, and Reunification Palace, we also offer easy access to our pool, fitness center, luxury restaurants and corporate offices. Stay and relax in one of 485 stylishly appointed rooms or suites featuring Sheraton Signature Sleep Experience and enjoy views overlooking Ho Chi Minh city or the Saigon River. ... more   less 
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton

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