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“Good hotel but a bit run down”

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Liberty Hotel Saigon Parkview
Ranked #109 of 457 Hotels in Ho Chi Minh City
Hanoi, Vietnam
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good hotel but a bit run down”
Reviewed 21 February 2014

We stayed there on New Year Eve. Big hotel, the room was big and clean and bright but you can clearly see that it is state-owned, the exteriors need upgrade as well as many details in the room and at the balcony. The breakfast was fine, though. If we get a good deal, we would stay here again in the future as it is near the tourist quarter, many tourist transports start from here. Otherwise there are enough good, if not better hotels in HCMC.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevin411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, E-commer Sales Manager at Liberty Hotel Saigon Parkview, responded to this review, 24 March 2014
Dear Kevin411,
Thank you for taking time out of your busy day to leave very good comments about Liberty 4 hotel’s facilities. It is always a pleasure to hear positive reviews from our stayed guest as it offers direction and inspire us to work harder in exceeding guest expectations.
Once gain, thank you for your comment and we hope we will have another opportunity to welcome you again in the near future

Your sincerely,
Liberty 4 Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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587 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Thai first
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  • Any
English first
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 January 2014

I stayed here for 1 week while visiting my mother in laws family. The hotel was overall nice- free breakfast with the stay, clean rooms, location in the heart of the city. The locals called this hotel a park of the "backpacking district" or hostel area which is true- there were many tourists and hostels surrounding the hotel. My biggest issue is the service! Hospitality did not exist at the Liberty 4. They issued us a room key that did not work and after a 12 hour trip to the Mekong Delta, we were locked out of our room for over an hour and were told numerous times "10 minutes". The staff became aggravated with US and we were simply trying to get into a room with a faulty lock on their part. I really wanted to love this hotel but unfortunately did not. No upgrades for the inconvenience or apologies. Also, I checked websites while at the hotel and I was being charged double the online rates. Once I approached the manager with this, she offered free laundry services. When I checked out, the front desk refused the deal and charged me without any negotiation or patience. Too bad, Liberty 4- going elsewhere next time. I am 25 and I wouldn't say my expectations are very high. If you want quality service or if that is what you are accustomed to, I encourage you to search other hotels in the area.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allegraswindow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, E-commerce Sales Manager at Liberty Hotel Saigon Parkview, responded to this review, 24 March 2014
Dear Allegraswindow,
Thank you for choosing Liberty 4hotel as your destination.
First of all, we are glad to know that you enjoyed the hotel’s room and breakfast. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities.
The experience you describe causes us deep concern and I wish to apologize for faulted services delivered by the front desk staff. I have addressed the issues to the related key persons for improvement and to ensure the same situation will be handled differently next time.
This does not reflect the usual service and quality at Liberty 4 Hotel and I hopw this experience will not impair your confidence in hotel.
Once again, thank you and hope we have a chance to welcome you back our hotel with better service.
Your sincerely,
Liberty 4 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ho Chi Minh City hotels

Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 January 2014

Awesome location, friendly staff, nice rooms, excellent breakfast. Not sure what else I need to say except if you're a light sleeper, ask for a room not facing the street and somewhere above the fifth level.

Room Tip: Ask for something a little higher up, you'll be closer to the breakfast and further away from th...
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sovann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina L, E-commerce Sales Manager at Liberty Hotel Saigon Parkview, responded to this review, 24 March 2014
Dear Sovann H,
First of all, thank you for choosing Liberty 4 hotel and for the very detailed comment you uploaded.
We are delighted to know that you enjoyed your experiences from the accommodation, staff and services of the hotel. We are trying to deliver the best services to meet with our guest’s expectation and your kind comments definitely motivate us to better our quality constantly.

Once again,thank you and we are looking forward to welcoming you back soon
Your sincerely,
Liberty 4 Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 January 2014 via mobile

My family and I just stayed at this place and had a really bad experience. We were put in a room facing the street and got about 2 hours of restless sleep due to the constant beeping and noise outside. You would think the windows were wide open which they weren't. We requested to be moved to a room in the back and after packing up our bags they quickly called us saying they couldn't move us. Eventually we moved to a back room the next night and the traffic noise was still blaring through our windows. The room stunk of cigarettes and urine and the air conditioning was leaking heavily down the wall onto the carpet. Hardly any staff speak english and we were the only family in the entire hotel. Definitely not family friendly. It happens to also be situated in what seems like the red light district of Saigon which was a shock to my family. Wouldn't really recommend to anyone particularly families.

Stayed January 2014
Helpful?
1 Thank Nina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinh_Van_Quy, Quản lý bộ phận lễ tân at Liberty Hotel Saigon Parkview, responded to this review, 23 August 2014
Dear Nina C,

Thank you for your review. It is disappointing to read your feedback.

We should upgrade you to a better room. It is simple and efficient way to solve the issues.
It is a lesson for us and a good experience to learn.

Please accept our sincere apology for the inconvenience. At the Liberty Saigon Parkview, we do care on customer service and always make all efforts to see guests leave the hotel happily.

Again, we appreciate your valuable feedback.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 January 2014

We treat this hotel as our home away from home and have stayed here several times now. The staff know who we are and can't do enough to make our stay comfortable. We experienced this from the first time we stayed here. Services are really good and our room is great and very reasonably priced. We often book for the whole length of time and do some tripping around from this as our base. Quite economical to do this. Love the place.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinh_Van_Quy, Quản lý bộ phận lễ tân at Liberty Hotel Saigon Parkview, responded to this review, 23 August 2014
Dear Marilyn D,

We are so proud to read your comments. We believe that only staff who is able to makes a different experience and please to know that they have put their efforts to comfort the guest in a professional manner.

We appreciate your kind words on the staff and thank you for your recommending our hotel.
We look forward to welcoming you back in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 January 2014

Such a shame.
This hotel has great service, the rooms are clean, laundry was done quickly and in a great central location at a great price.
However, I ordered food and then 9 hours later the food Poisioning kicked in. I know it was this food as it was the only thing different I ate than the others and also has I remember thinking the beef patties was a bit pink, but stupidly thought it would be ok.
It has now been 24 hours and the worst of the Poisioning is over but my body is in pain, I have no energy and can't sleep which means a few days ruined in my short trip to Vietnam, for a friend's wedding too.
Also breakfast is pretty average.

Room Tip: Ask for one at back of hotel, the place is great just do not order any food.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brooke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinh_Van_Quy, Quản lý bộ phận lễ tân at Liberty Hotel Saigon Parkview, responded to this review, 23 August 2014
Dear Bhepburnrogers,

Thank you for taking the time to communicate to us why our food service did not meet your expectations.

We will further evaluate how we can prevent this problem from occurring again in the future
Please accept our sincerest apology for any trouble or inconvenience we have caused you.

Again, we highly appreciate your feedback as it will assist us in becoming better. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Tx
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 January 2014 via mobile

Pros - clean, good breakfast which is included in the price, great location in backpacker area but not as loud as hostel. Walking distance from many attractions. Staff was honest and helpful. Would stay there again!

Cons - there was construction during the day so that was loud. Not a huge deal.

Have fun in HCMC!

Stayed December 2013, travelled with friends
Helpful?
Thank alogue17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Liberty Hotel Saigon Parkview

Property: Liberty Hotel Saigon Parkview
Address: 265 Pham Ngu Lao Street District 1, Ho Chi Minh City 70000, Vietnam (Formerly Que Huong Liberty 4 Hotel)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#47 Spa Hotel in Ho Chi Minh City
#49 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Liberty Hotel Saigon Parkview 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Hotel Que Huong Liberty 4

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