We stayed at the Caravelle for three nights. We arrived at 8pm (6 hours after check-in time) after twelve hours of economy travel and were told our rooms were not available! Indeed we only got them both at 9:30pm! We were told that a guest had decided to extend his stay and, rather than kicking him out, the hotel thought it was appropriate to impact us. They could not see why this was a problem. And then they kept on promising things and taking them away. They offered a suite instead of the two connecting rooms, and then said they can't do that. Then they offered us a free dinner, but that never came. All we got for our inconvenience was a bottle of wine, which he didn't want and therefore left behind.
We had paid the extra for the club access. It is not worth it at this hotel: the food in the evenings is poor and with limited hours. We also did not receive the supposed extras such as free newspapers etc.
The swimming pool was OK, but very busy on the weekend.
The hotel is a nice hotel, with good breakfasts in a good location. However, based on the poor service on check-in I would not recommend this hotel.
- Official Description (provided by the hotel):
- Caravelle Saigon is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more less
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- Also Known As:
- Caravelle Ho Chi Minh City
- Caravelle Hotel Saigon