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“Great oasis in the city center”
Review of Caravelle Saigon

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Caravelle Saigon
Ranked #18 of 465 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 29 November 2013

We stayed at this hotel in HoChiMinh City for three nights at the beginning of our trip to Southeast Asia. It was great way to start our trip. located in District 1 we were in easy walking distance to most of the sites we wanted to visit. The area is the nicest part of the city with many luxury hotels and high-end shopping and directly across from the Opera House. The area was safe and we felt comfortable walking around at night. Saigon Saigon hotel bar is a famous landmark and has a great view to sit at the balcony for an evening drink. The prices are expensive even by US standards, but to be expected at a hotel at the price point. You could walk to the corner store (exit the hotel and walk to the right) and get a beer for 14 thousand (about 66cents US). The hotel pool is a trendy setting and feels like a great retreat to relax at after sightseeing in a large hectic city. There was also a nice gym with new equipment. We used the hotel car service from the airport upon arrival, and it was very nice to be picked up in a new mercedes benz, but the price was $58 USD. We didnt want the hassle or fuss when arriving late into a new city so we opted for this service. They provided cold water and welcome beer on the 25 minute ride. On our way back to the airport for departure we opted for a taxi which was only 150 thousand dong or about $8 USD. The rooms were extremely comfortable, especiailly the bed. We had a great view of the city and the river from our room on the 21 floor. All the staff was very helpful and accomodating. There is a casino on the first floor, mainly slots and other video games (poker and roulette). Casino only takes USD so if you plan to gamble don't exchange your money. It was a great hotel and we would definitely stay here again.

Stayed: November 2013, travelled as a couple
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 6 December 2013

Dear David L

Thank you for the positive recap of your recent stay with us. We are glad you enjoyed the Caravelle experience and so many aspects of your visit to Ho Chi Minh City. We look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,401 - 1,407 of 2,797 reviews

Reviewed 25 November 2013

Stayed in the signature rooms on the 9th floor.
Excellent location, comfortable room, well maintained, great service and helpful staff. Saigon Roof bar is very pleasant with great city views.
The hotel has everything a business traveller or a family need. It's a little home away from home.
Plenty of amenities at hand, pool, business lounge etc. Wi Fi worked very well and was easy to connect to and reliable.
The staff speak very good levels of English and they made the stay stress free.

Stayed: November 2013, travelled on business
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 6 December 2013

Dear Mark W

Thank you for your detailed feedback. I am pleased you enjoyed your time at the Caravelle. We greatly appreciate this kind of response and recommendation. We look forward to welcoming you back in the near future!

Kind regards

Bryce Seator
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

We stayed at the Caravelle for our two nights in HCMC and loved it. We were upgraded to a room on the 22nd floor with the most brilliant view over the whole city.

The location is perfect - in the heart of the lovely old French colonial area and easy walking distance from key sites. We also ate in restaurants very close by inc a great Thai and Indian (we needed a break from Vietnamese).

Room was very nicely done with the most comfortable bed ever - didn't want to leave it!

Check in was easy and unlike other recents reviews we found the staff very helpful inc requests for extra ice which came quickly.

We had drinks in the Saigon Saigon roof top bar - lovely view and yummy cocktails. The live band were fun but a slightly odd choice for where we were.

Finally breakfast was amazing with lots of choice and delicious pastries, fruit and cooked to order eggs.

The only slight bugbear was the lifts - one was being mended which meant a few longer than normal waits - not the end of the world though.

Would definitely stay here again and recommend to others.

Stayed: November 2013, travelled as a couple
Thank donnaleedew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 6 December 2013

Dear Donnaleedew

Thank you for the wonderful recap of your recent stay with us. We are glad you enjoyed the Caravelle experience and we look forward to your return in the near future.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Firstly, I want to clarify that I'd not stayed in this hotel. I was at the lobby checking out room rates for my Day 2 stay.

Well, lobby wasn't impressive & grand like the rest of the hotels I'd been to, but the location is superb.

Went to the rooftop bar - nice view of HCMC with good 'live' salsa music.

Might give the rooms a try the next time round.

  • Stayed: July 2013, travelled on business
    • Value
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1  Thank JLim83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 6 December 2013

Dear JLim83,

Thank you for the feedback from your quick visit to the Caravelle. We look forward to welcoming you to the Caravelle as a guest in the near future.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Great location, close to shopping. Bellmen very helpful and knowledgeable. Highly recommend hotel car transfer that has Wifi and cold drinks. Rooms are older style. Lift renovations resulted in lengthy delays. Unfortunately I left an item behind that was not recovered.

Room Tip: High floor in new tower
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  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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2  Thank rblw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 1 December 2013

Thank you for your feedback and recognizing our helpful and knowledgeable Bellman team, great location, and hotel transfers. Please accept our apologies for the inconvenience caused by elevator modernization program. If you would like to contact me directly regarding your lost property, I would value the opportunity to personally investigate this further.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2013

I stayed at one of the Signature Rooms (9th floor) of the Caravelle Hotel. Everything about the room and the hotel was perfect. The location was very central. The room could not have been better in terms of cleanliness and being quiet. Food in the restaurant at the entrance floor and also at the Signature Lounge was very good and tasty with a rich menu of Vietnamese and European dishes. One of the most important thing about the hotel that I truely admired was its personnel who were always smlling. I can recommend this hotel without hesitation and surely will stay there in my next trip to HCMC.

  • Stayed: November 2013, travelled solo
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1  Thank cintemani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director or Rooms at Caravelle Saigon, responded to this reviewResponded 6 December 2013

Dear Cintemani,

Thank you for your wonderful review. We are pleased you enjoyed the Caravelle experience and admired our smiling staff. Once again thank for your feedback and we sincerely hope you visit us the next time you are travelling to Ho Chi Minh City.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

As our first hotel in Ho Chi Minh, we couldn't have hoped for a better location. However, we were disappointed with our club room. On check in there was a mix up with a booking through another website and they tried to charge us extra for a club room on one night - sending on a copy of confirmation email showed that we'd already paid for this but didn't get much of an apology. Generally the staff in the club room were not as friendly as other hotels we stayed in on our trip.

The setting of the Saigon Saigon bar is fantastic but why do they have a salsa band playing? It seemed really strange and they were so loud that it spoiled the experience for us.

Breakfast is great in the main restaurant, really good selection. The spa was also fantastic, good treatment and some excellent offers.

  • Stayed: October 2013, travelled as a couple
    • Value
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1  Thank JT22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caravelle Saigon

Address: 19-23 Lam Son Square, District 1, Ho Chi Minh City 70000, Vietnam (Formerly Caravelle Hotel)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Ho Chi Minh City
#6 Business Hotel in Ho Chi Minh City
#9 Romantic Hotel in Ho Chi Minh City
#11 Spa Hotel in Ho Chi Minh City
#12 Family Hotel in Ho Chi Minh City
#14 Luxury Hotel in Ho Chi Minh City
Price Range: £96 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caravelle Saigon 5*
Number of rooms: 335
Official Description (provided by the hotel):
Caravelle Saigon is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more   less 
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Also Known As:
Caravelle Ho Chi Minh City
Caravelle Hotel Saigon

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