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Caravelle Saigon
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Reviews (2,958)
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All reviewssignature loungeopera houserooftop barvietnam warpillow menuexcellent locationbreakfast buffetwithin walking distanceluxury hotelfantastic hotelthe ground floorcentral locationpark hyattan upgradethe heart of the citynotre dame cathedralpost office
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Reviewed 7 May 2014

I've stayed at the Caravelle several times in the past year and I am quite simply always enchanted by this historical and deeply loved landmark . There's just something different about the Caravelle , sure it's a luxury 5 star hotel with everything you'd expect ; restaurants , bars , world class gym and spa , the list goes on .

But it's the people that make this place special . The service I've experienced here is just the best I have encountered anywhere in the world . These people remember your name . They use it . They are genuinely happy to see you and to serve you and they mean it when they say they are sorry to see you leave .

There are those who say , well they are just doing their job . Many people are really , just doing their job . These special people are not . Well , not in my opinion anyway . They are going above and beyond in every single department I have encountered , and this is the reason I am so clearly enamoured by the Caravelle , and make no apologies for it .

You will not be disappointed by this charming piece of Vietnamese history . And you will be forever changed by it, if you allow yourself to be .

  • Stayed: April 2014, travelled solo
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1  Thank Angela6464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 26 May 2014

Dear Angela6464,

What a fabulous endorsement! We greatly appreciate this kind of response as all the staff work very hard to ensure each guest’s stay is pleasurable and memorable. We are happy you have recognized their efforts and we sincerely look forward to welcoming you back in the very near future!

Kind regards

Bryce Seator
Director of Rooms

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Reviewed 5 May 2014

We stayed for only one night at the Caravelle in April 2014 - a fantastic hotel in an excellent location overlooking the Saigon Opera House. We took the 'Signature Lounge' upgrade and it's certainly worth it. Breakfast and pre-dinner canapes/drinks (excellent food & wine) on 9th floor are outstanding and the staff are on hand in the lounge to book tickets, check flights etc. The pool was lovely to relax in at the end of the day.

  • Stayed: April 2014, travelled as a couple
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1  Thank familyaust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director or Rooms at Caravelle Saigon, responded to this reviewResponded 26 May 2014

Dear Familyaust,

Thank you for the great feedback on your stay. We are glad you enjoyed the Signature Lounge experience and our excellent location. Thank you for taking the time to share your thoughts and we hope we can host you again in the future.

Kind regards

Bryce Seator
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Very nice hotel with all amenities and outstanding location. The rooms are very clean and the breakfast is excellent. The hotel is walking distance to some of the major touristic attractions. If you get a room on a high floor you get a wonderful view of downtown Saigon. Location also of the historic Saigon bar.

  • Stayed: April 2014, travelled with family
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1  Thank Duncan562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 26 May 2014

Dear Duncan562,

Thank you for the note on your recent stay with us and for recognizing our outstanding location in the heart of Ho Chi Minh City. We are glad you enjoyed the historic significance of the Saigon Saigon Bar and we look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

Looking a tiny bit dated inside and in the rooms, although they seem to be going through an upgrade process at the moment. Slightly underwhelming approach to the hotel - we thought that this was the rear entrance, but in general the hotel has all that you would expect of a luxury hotel in a modern city. The location is right in the middle of the city which is good, but the best thing about the hotel is the 9th floor rooftop bar in the old section which we really enjoyed and made the place special.

Nice pool area for a city centre hotel, but only has sun in the morning.

One annoying aspect was the work they were doing on the lifts, where 25% were out of action. At times this was a real pain as we had to wait ages for a lift, and a lot of people did pass comment. We thought the hotel could have been a bit more upfront about this and say, offered a free drink in the bar or something. Still, it got everybody in the lift talking rather than having the usual awkward silence!

Would we stay here again? Well, other nearby hotels seemed a bit nicer perhaps, but the roof top bar would certainly be a draw.

  • Stayed: April 2014, travelled as a couple
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1  Thank ClunkNebbermorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 26 May 2014

Dear VlacieNebbermorth,

Thank you for your feedback! Please accept our apologies for the inconvenience caused by our elevator modernization program. We appreciate your kind comments about our location and 9th floor rooftop bar, Saigon Saigon Bar. We look forward to welcoming you back to the Caravelle in the near future.

Kind regards

Bryce Seator
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

We booked this hotel literally minutes before turning up (due to a mix up at our original hotel) so our reservation wasn't even on the system, but the staff checking us in were still very polite and professional.

We had a room on the 19th floor with wonderful views over HCM. The rooms are gorgeous, beautifully decorated with plenty of amenities (I loved the bathrobes!).

A buffet breakfast is served in the hotel lobby restaurant, which has a ridiculous amount of choice - you can get pretty much anything you can think of, and it's all great quality too.

The hotel location is probably its strongest point - set centrally within District 1, I think it has the edge over nearby hotels such as the Intercontinental, as it's in a square facing the opera house. As such, you don't have to walk out of the hotel straight onto a polluted road crammed with tacky bars and shops (although there is a dodgy looking 'German' pub nearby!).

  • Stayed: April 2014, travelled as a couple
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Thank MrsT28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 26 May 2014

Dear Dirgette,

Thank you for the note on your stay with us and for recognizing our polite and professional staff, central location and buffet breakfast. We are glad you enjoyed your stay at the Caravelle and we look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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