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“A safe bet in the heart of city”
4 of 5 bubbles Review of Caravelle Saigon

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Caravelle Saigon
Ranked #14 of 447 Hotels in Ho Chi Minh City
Certificate of Excellence
Adelaide, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A safe bet in the heart of city”
Reviewed 8 August 2014 via mobile

The Caravelle Hotel met all our expectations despite renovations taking place which impacted the lobby and a couple of floors. The staff were friendly and helpful and the facilities were clean and easy to use. Free wifi and access to gym and pool made for a relaxing stay in this busy city. A great way to relax after a hectic day of sightseeing. Good location near shopping malls and restaurants.

Stayed August 2014
Helpful?
Thank HardMoneyMofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear HardMoneyMofo,

Thank you for taking the time to share your experiences and recommending the Caravelle to other travellers. We are glad you enjoyed your stay and we look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,593 reviews from our community

Traveller rating
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    189
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (512)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Blenheim, New Zealand
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 August 2014 via mobile

We had 4 nights here and found many good things about the hotel. The rooms are a good size, the bed was fabulously comfy, pillow menu (yay), the room service and turn down in the evening was awesome, little extras in the bathroom were great, breakfast was really good, gym very well appointed although a couple more bikes would be good, pool was pleasantly colder than most which is how you want it in a hot environment so good on you Caravelle! Staff were very helpful. Renovations are underway and the hammering at 6.15am was a little annoying but hey, it didn't last long and reminded you to get up and enjoy the day early. We found the toilets annoyingly loud (and scary like an airline toilet) so you heard the neighbours flushing and they heard ours! Sadly our room had a large stain right by the bed where someone had spilt a coffee - caravelle you could have cleaned that up before you let anyone back in there. Other than that it was an enjoyable stay, in a great location.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Kerie5775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear Kerie5775,

Thank you for the review and recognizing so many positive aspects of your stay. Please accept our apologies for the inconvenience caused by our refreshment program and we trust it didn't impact your overall stay. I was disappointed to read the comment regarding the coffee stain within your room. I appreciate you bringing this to my attention and I have discussed your comments with our Housekeeping team. Thank you for taking the time to share your recent stay and recommending the Caravelle.

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 August 2014

I stayed in this hotel for 6 days. I occupied a club room which had extra privileges such as drinks and snacks at anytime and an evening high tea. The room was spacious and well presented. The club lounge was well furnished and the food was great. Breakfast was also in this lounge. The hotel staff were very friendly and helpful. The hotel is located in the heart of Saigon and close to shops, restaurants,markets and historical attractions. I would safely recommend this excellent hotel to all. Professor David Thambiratnam, Brisbane, Australia.

Room Tip: Choose a club room, it's worth the extra cost.
See more room tips
  • Stayed October 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear Professor Thambiratnam,

What a fabulous endorsement! We are always pleased to receive such positive feedback from our international guests. Thank you for recognizing our friendly and helpful staff and for recommending the Caravelle to other travelers. We hope you will have the opportunity to return in the not-too-distant future .

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014

We stayed at the Caravelle for 3 nights in July before a trip to Cambodia with our 2 boys (11 and 12) in a connecting room. We've stayed at many locations in and around Saigon in District 1. The Caravelle location can't be beat opposite the Opera House. If you are staying at the Caravelle in the next few months the ground floor is under renovation. At first we thought "uh oh". But other than the noise on your less than a minute to the elevator - it was not a factor and it could not be heard from the rooms (they also only worked during reasonable hours). They seem to go out of their way to make sure the renovation would not affect their guests. The service was awesome and over above on everything we asked. When we casually queried on the show at the Opera House - they got us tickets for the AO show even though it had said sold out every where else. The breakfast buffet (which is relocated due to the construction) was great and didn't seem to be lacking with the change of location. My sons, buffet connoisseurs (it can make or break their experience), gave the choices two thumbs up. I liked the different smoothie options each day.

I've seen other reviews of the rooms saying they were old or tired but I didn't think so at all. I thought they were very nice and as mentioned by others - the pool area and gym were very nice.

Stayed July 2014, travelled with family
Helpful?
Thank Susie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear Susie P,

Thank you for the lovely review. I am pleased you and your family enjoyed your time with us. It’s always a pleasure to hear that our staff go out of their way to ensure our guests have a more comfortable and enjoyable stay. We look forward to welcoming you and your family back to the Caravelle in the near future.

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2014

We are checking out later this morning after a 3 night stay.
Nice room, really comfy bed, all hotel staff so friendly!!
Position great, loved the breaky and had a meal in restaurant and cocktails all very good.
Yes pool cold but lovely. Wifi in room was good also.
Would definitely recommend.
Also renovations were not a problem at all!

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BrisbaneKerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear BrisbaneKerry,

Thank you for your feedback. I am so pleased you enjoyed your time at the Caravelle. We greatly appreciate this kind of response as all our staff work very hard to ensure each guest’s stay is pleasurable. We look forward to welcoming you back in the near future!


Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
118 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 August 2014

I was going to stay in Park Hyatt just opposite Caravelle but my banker insisted that I stay
In Caravelle ,so I trusted him.
The hotel is not bad but it's not of the standard I expected . If you have high expectations , this hotel is not for you.
There is renovation work going on right now but this was fine with me . The room is what I am looking at.
The hotel is tired. The finish is average . Bathroom is of 3 star hotel .
Well equipped gym and nice pool . The selection of the breakfast is pretty good with good pastry selection and a lot of fresh fruits and juices . Very good service . Nice view towards the opera house and the busy road .
Located very central but many other hotels so .

Room Tip: In case you decide to stay there , ask for opera view room .
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Melina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear Melina B,

Thank you for your feedback and recognizing our central location and customer service.

We sincerely regret that our guest rooms did not meet your expectations. You will be pleased to know that our current refreshment program will include a complete upgrade of our guest rooms including a full modernization of our bathrooms

Once again thank you for the constructive nature of your feedback and we do hope we can host you again in the future.

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sint Maarten, St. Maarten-St. Martin
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 August 2014

We booked the Caravelle as part of our holiday in Vietnam. The Caravelle hotel was definitely a highlight of my stay in Vietnam. The wifi, gym and breakfast were fantastic. The staff were friendly and eager to help.

Stayed July 2014, travelled as a couple
Helpful?
Thank Mortlakertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this review, 24 August 2014
Dear Mortlakertraveller,

Thank you for the note on your stay with us and for recognizing our friendly staff. We are glad you enjoyed our buffet breakfast and we look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Caravelle Saigon

Property: Caravelle Saigon
Address: 19-23 Lam Son Square, District 1, Ho Chi Minh City 70000, Vietnam (Formerly Caravelle Hotel)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Ho Chi Minh City
#6 Business Hotel in Ho Chi Minh City
#9 Romantic Hotel in Ho Chi Minh City
#10 Spa Hotel in Ho Chi Minh City
#10 Luxury Hotel in Ho Chi Minh City
#12 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Caravelle Saigon 5*
Number of rooms: 335
Official Description (provided by the hotel):
Caravelle Saigon is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more   less 
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Also Known As:
Caravelle Ho Chi Minh City
Caravelle Hotel Saigon

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