We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The best breakfast buffet ever”
Review of Caravelle Saigon

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Caravelle Saigon
Ranked #21 of 476 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 31 August 2014

This hotel was our first accommodation on our first trip to Viet Nam. We were very happy with the room and the service. We were particularly impressed with the breakfast buffet. It was one of the best we had ever seen. There were some upgrade works going on at the time of our stay which did not bother us and should further improve the experience of future travellers. Altogether, we were very happy and the Caravelle was a good starting point for our first tour through Viet Nam.

Room Tip: We were happy on level 17 with a city view i.e., view over the opera house.
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Hagen_and_Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 29 September 2014

Dear Hagen_and_Rob,

Thank you for taking the time to send us your wonderful comments. We are extremely satisfied that you enjoyed your stay with us, especially your kind review of our breakfast buffet .

As part of our constant endeavor to enhance facilities and services for the benefit of our valued guests, we are undergoing a luxury upgrade of our lobby and whole ground floor. We are pleased that our refreshment program didn't impact your overall stay.

We look forward to welcoming you back to the Caravelle in the near future.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,857)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,179 - 1,185 of 2,857 reviews

Reviewed 26 August 2014

This hotel is definitely not 5 star. We visited more than 6 hotels during our travels in Vietnam and this is definitely on the bottom of our list. It's not a bad hotel. It's just little things that make it lacking the feel of a good hotel. We booked into a VIP room on the ninth floor the room had no view as the window view had bushes blocking the view. When we asked if we could get a room with a view. They gave us a room on the 19th floor that was a less standard. It was not bad but it felt like they let us down. The staff were friendly but not as professional as other hotels we visited in Vietnam. On a positive note the location of the hotel is ideal and the breakfast was amazing with a fantastic selection. We probably would not use this hotel again if we revisit Saigon.

Stayed: August 2014, travelled as a couple
2  Thank Canuckimpressions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 29 September 2014

Dear Canuckimpressions,

Thank you very much for taking the time to share your comments. We really regret to read that you did not fully enjoy your stay with us.

We do very much appreciate your feedback and all the points have been well noted and taken up to the discussion among our senior management team.

We hope that you will consider staying at Caravelle again and take a look at all of our changes that will be coming soon as we are currently in the process of renovating our hotel to enhance facilities and services for the benefit of our valued guests. Meanwhile please do not hesitate to contact me if we can be of any further service to you.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

We spent 4 nights at the Caravelle, over 2 separate stays in mid-late August 2014.
Firstly, the positives........

Excellent location, directly opposite to the Opera House in HCMC/Saigon.
Within reasonable walking distance to all major attraction in HCMC/Saigon.
Short walks to some very good, cheap restaurants & bars.
Great bed!!
Good bathroom.
Fantastic pool.
Fantastic room service.
Fantastic staff.
Buffet breakfast was excellent.

Now the negatives........
Currently under renovation.
Even our travel agent was not told about this at the time of booking. (We booked in early July, for a mid august stay).
There is not even any mention of renovations on their website!
The rooms we had were old and worn, with stained carpet, faded and marked wallpaper and old style worn furnishings.
The elevators were a nightmare with "upgrades" occurring whilst we were there, hence we generally had to catch 2 lifts to get to the foyer or to our room.
Granted, there is a sign in the "lobby" informing patrons of this.

Now I appreciate old-world charm but there was no charm on offer here.
For a 5 star hotel, in the heart of HCMC/Saigon with a rich history dating back to 1959, the Caravelle can do better. And I sincerely hope it does.
Having said all that, in the future, after the revamping, I would be willing to try the Caravelle again.
Everyone deserves a second chance.

Stayed: August 2014, travelled as a couple
4  Thank TeeJayGee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 1 September 2014

Dear TeeJayGee74,

Thank you for your feedback and recognizing so many positive aspects of your stay. Please accept our apologies for the inconvenience caused by our Lobby and Nineteen Restaurant refreshment program. We were concerned to read your comments regarding the communication of the works, in particular the lack of communication to your travel agent.
We appreciate you bringing this to our attention and we have sent out communication to remind our travel partners of this refreshment program.

We sincerely regret we did not meet your expectations on this stay however we do hope we can host you again in the future.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

The hotel staff is very courteous, the rooms are comfortable, breakfast is good and the location is superb, close to restaurants and the nightclubs. The hotel is undergoing some renovation but it's ok

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Khatau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 1 September 2014

Dear Khatau,

Thank you for your feedback. We are pleased you enjoyed the Caravelle experience. We greatly appreciate you taking the time to share your positive experience and we look forward to welcoming you back to Ho Chi Minh City in the near future!

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

This is a large modern hotel with all the comforts you would expect. The staff are helpful and friendly and the location is one of the best in the city. There are refurbishment works going on at the moment which are slightly inconvenient (e.g. some of the lifts don't go to the ground floor) but it's not a bit problem.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
1  Thank Charlie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 1 September 2014

Dear Charlie M,

Thank you for the note on your stay with us and for recognizing our helpful and friendly staff. We are glad you enjoyed our location and we look forward to seeing you again soon.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Stayed here for 3 nights they where doing up the foyer when we where there so didn't,t really get a wow factor like some big hotels when first entering took the staff about 10 minutes to tell us checkin is now on the third floor,,breakfast above average but not as good as some,, dinner in the roof top bar was good one night then pretty ordinary the second niight I think it depends on what you order, most of the staff are pretty good the location off this hotel is great not much beats it for being right there and close to most things, rooms where pretty comfy and clean,not to bad pool and bar area,like most big chain hotels mini bars and taxis are a ripoff taxis from hotel they wanted 62 US dollars back to airport go outfront of hotel and grab your own for at least a third of hotels price, lots of nice hotels in Saigon great place to shop or party will be going up there again in a few months will proubly try the Rex this time just down the road in a great spot to, but would stay here again if I carnt get into the Rex

Stayed: July 2014, travelled as a couple
1  Thank B R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 1 September 2014

Dear B R,

Thank you for the detailed and constructive feedback regarding your recent stay at the Caravelle. I am happy to hear you enjoyed your stay and agree our location is very central.

In regards to your comments regarding the taxi service, please note that the service you are referring to is not the standard taxi service which is available from the hotel driveway. The price quoted below is for the hotel limousine service which uses new Mercedes E-Class vehicles and also includes refreshments beverages, wifi internet and English speaking hotel drivers. Whilst I personally respect that the price of a taxi is reasonably cheaper we must point out these are completely different transportation offerings.

Once again thank you for your feedback and we trust you will return in the near future.

Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Hotel under renovation as getting a bit tired with a terrific position close to good shopping, the market and all the main tourist attractions like the Presidential Palace which is worth a look. Rooms OK, rooftop bar has lot of history in Vietnam war and a good place at Happy Hour as drinks not so cheap. Can eat very reasonably at this bar called the Saigon Saigon Bar

Room Tip: All rooms seem to be well soundproofed
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank JournoNsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, Director of Rooms at Caravelle Saigon, responded to this reviewResponded 26 August 2014

Dear JournoNsw,

Thank you for the note on your recent stay at the Caravelle. We appreciate you recognizing our central location and our Saigon Saigon Bar. We look forward to seeing you again in the near future


Kind regards

Bryce Seator
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ho Chi Minh City hotels
0.2 mi away
Liberty Central Saigon Citypoint Hotel
Liberty Central Saigon Citypoint...
#12 of 476 in Ho Chi Minh City
1,809 reviews
0.1 mi away
Sheraton Saigon Hotel & Towers
Sheraton Saigon Hotel & Towers
#29 of 476 in Ho Chi Minh City
2,168 reviews
0.2 mi away
Liberty Central Saigon Riverside Hotel
Liberty Central Saigon Riverside...
#19 of 476 in Ho Chi Minh City
1,802 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Rex Hotel
Rex Hotel
#57 of 476 in Ho Chi Minh City
2,509 reviews
0.6 mi away
Sofitel Saigon Plaza
Sofitel Saigon Plaza
#25 of 476 in Ho Chi Minh City
2,274 reviews
0.3 mi away
Lotte Legend Hotel Saigon
Lotte Legend Hotel Saigon
#14 of 476 in Ho Chi Minh City
1,690 reviews
Show Prices
Show Prices
Show Prices

Been to Caravelle Saigon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Caravelle Saigon

Address: 19-23 Lam Son Square, District 1, Ho Chi Minh City 70000, Vietnam (Formerly Caravelle Hotel)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Ho Chi Minh City
#6 Business Hotel in Ho Chi Minh City
#9 Romantic Hotel in Ho Chi Minh City
#11 Family Hotel in Ho Chi Minh City
#14 Spa Hotel in Ho Chi Minh City
#17 Luxury Hotel in Ho Chi Minh City
Price Range: £88 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Caravelle Saigon 5*
Number of rooms: 335
Official Description (provided by the hotel):
Caravelle Saigon is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Hotels.com, Travelbag, Asiatravel.com Holdings, Southall Travel, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Caravelle Saigon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caravelle Ho Chi Minh City
Caravelle Hotel Saigon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing