Last time I stayed things went very poorly. This time everything was okay with the front desk, chieckin, checkout, lounge, and fitness center. The room service food was good and delivered promptly even though they told me they had a lot of orders. The poor delivery staff was sweating quite a bit when he came in.
My two problems this time are with the restaurant and reservations. The restaurant is terrible, full stop. The first day I arrived I had lunch in the restaurant. I noticed quite a bit of smoke in the air the moment the elevator doors opened to the restaurant. It smelled like a BBQ in the restaurant. I had my lunch, which was quite good food, and went off to my meeting. The first thing my colleague said to me was that I smelled like food. This was not the impression I was hoping for. I had the same problem with breakfast and could smell the food on me for the next few hours. I thought about demanding to have my food delivered to my room, but I knew that would be a losing argument. The hotel really needs to either service the existing exhaust system or look at installing a better one. Second, the placemats in the restaurant are not changed after use. This is a health hazard and just gross to think about. Food, used utensils, bones from food, and who knows what else are placed on the mats by those before you, and the mats are NOT disinfected before you sit down to use. Really gross. I refused to use. Last, the chef made me the worst scrambled eggs I have ever had in my life. In fact, I couldn't finish them. I don't know what he did to them, but it was certainly the first time I have ever had to send back scrambled eggs! Oh, and I forgot to mention that the restaurant was dirty every time I went there. There was food on the floor and crumbs on tables that were obviously NOT from the current meal period. To sum it up, the restaurant, including the well-intentioned but undertrained staff, was disappointing.
The reservations department disappointed me by holding me to the last night of my stay when my travel plans changed. I tried to explain that I would be back to HCMC soon and would be happy to use that night and more. They didn't even discuss and refused immediately. That's not what I have experienced in other hotels that I visit frequently.
I will be back, but the restaurant is really a problem and needs to be addressed. I can't walk around smelling like a BBQ all day in business meetings.
- Official Description (provided by the hotel):
- The 4-star Novotel Saigon Centre hotel enjoys a city-centre location with easy access to shopping and entertainment hubs. This modern hotel features a 320m2 ballroom accommodating up to 400 people. The bar on the 20th floor is the perfect place to unwind after a busy day, for breathtaking city views and a relaxed atmosphere at Novotel. ... more less
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