The Context: The room had been booked and paid for weeks in advance. The hotel had been selected because of its location to a number of business appointments for that day.
The Scene at Reception: 9.00 am after getting up at 3.30am for the early morning flight from Hanoi. Novotel declines to provide us with our room as they had made the decision to give the room to guests who wanted to stay another night. No room at the inn for us.
In spite of being told of the need to stay at Novotel because of location the of appointments Novotel gave us no choice but to accept their offer of accommodation at The Pullman. Nothing wrong with that except it was in the wrong part of the city for us.
The Result: We moved to The Pullman and played 'catch up' for the rest of the day with our appointments.
The Verdict: Very disappointing, Novotel. A poor decision on your part.
The Moral: Don't count on Novotel even when you have booked and paid. Sad.
- Official Description (provided by the hotel):
- The 4-star Novotel Saigon Centre hotel enjoys a city-centre location with easy access to shopping and entertainment hubs. This modern hotel features a 322m2 ballroom accommodating up to 350 people. The bar on the 20th floor is the perfect place to unwind after a busy day, for breathtaking city views and a relaxed atmosphere at Novotel. ... more less
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