Alcove became my choice after choosing and contemplating on different types of hotel in HCM. The main reason is because it's far away from the city crowd and we would like somewhere quiet. Despite the fact that many taxi drivers do not know where the hotel is located at. It is much easier to explain the area once you get the library's name card and countlessly trying to converse in vietnamese.
Alcove library is a boutique hotel which is newly opened in the last quarter of 2012. Both the interior lobby and the exterior of the hotel is superbly well decorated. The rooms were super clean and basic, yet the room should be much more decorated. Well, it' was not such a big deal for me even though I would prefer a higher level. My room as per Clarkson from the front desk was a quiet room and it was proven to be true partially because we only had 3 rooms on our floor (2nd floor). The view of our room was blocked by the other buildings but it didn't stop us from having to venture HCM. The library at the lobby was jammed pack with books that I have never seen before!
The roadhouse cafe at the rooftop has limited options for breakfast (3 intercontinental main course + 1 standard vietnamese cuisine) but for 3 days, we tried the breakfast, we weren't disappointed at all! It was very authentic and also, very delicious I must say! There were croissants, toasts, milk, coffee, tea etc. The staff were very proactive and very efficient. Though they do not have that many customers daily, their service and food quality is definitely tiptop. Do try the Brie Burger, Wagyu Beef Burger and of course, the Roadhouse Wings (that comes in mild, hot and crazily hot). It's superb!
Housekeeping were very good though I didn't get to see anyone of them. They even provide a turndown service!
Dani as the bellboy / security was extremely helpful and friendly. He even knows what we're doing and going for the day. Smiles from him everyday and it made the start of our day awesome.
Frontdesk / Reception staffs were helpful and friendly. Michelle (Supervisor) and Vivien knows how to treat their guest well. We were very grateful for them for recommending areas and food areas as we love to go for a food hunt especially when we travel. There were many flaws and those little things that made me upset but they were always there to fix it. The only thing that I felt they could do was to be much more well versed in English. It was slightly difficult to request for things or ask for assistance when we couldn't get someone from the night shift to help us. Also, some of the staffs could be less pretentious and try to listen to their guest's questions or enquiries first before jumping to their conclusion or answers. Other than that, I'll rate 4/5 for their service.
We booked our hotel stay via booking.com and the website has quoted us 20% off for laundry services and 30% off F&B dining throughout our stay. I was surprised that Alcove staff was not aware of this arrangement between them and booking.com and I felt they could have communicate much better. It definitely has caused us a bit of inconvenience but the staffs were able to accommodate and find a solution for us. Oh, there were minimal hot water during our stay of 3 nights though I tried to get them to fix it. That is something they should work on.
I would definitely come back to Alcove when I'm back at HCM. It's the kind of place where you don't get to see, everyday. Keep on the good service and improvement guys!
- Official Description (provided by the hotel):
- Welcome to The Alcove Library Hotel, an unrivaled boutique hotel experience in the centre of Ho Chi Minh City. We opened our doors in July 2012 and are located just off Nguyen van Troi street, the main avenue connecting the Tan Son Nhat International Airport to the city centre. This prime location offers great convenience to our guests, as the airport and the city are usually only 10 to 15 minutes away by taxi, depending on traffic conditions. Nestled in a charming and quiet neighbourhood street, The Alcove Library Hotel also offers respite from the hustle and bustle of the city, and yet represents a perfect base from which to explore the excitement of Saigon.In keeping with our name, The Alcove Library Hotel offers a sanctuary of deluxe accommodations, architectural elegance and timeless style. Our rooms feature supremely comfortable beds and pillows, over 70 channels on flat screen TVs, and a range of amenities designed to cater to the needs of discerning and savvy travelers.Our hotel is meant to be enjoyed, experienced and rediscovered with each visit. We have an extensive library that offers a wide variety of fiction and non-fiction books for guests to borrow during their stay with us. High-speed wireless Internet connectivity is also available free-of-charge in guestrooms and throughout public areas. Our concierge service can also help tailor a personal itinerary, offering recommendations on places to visit. Our restaurant on our fifth floor, the Roadhouse Saigon, aims to offer the best burgers and contemporary fare in town. Guests can eat in air-conditioned comfort or enjoy the outdoor terrace overlooking neighboring rooftops. At The Alcove, a new level of hospitality in Saigon awaits you, where smiles abound, the service is gracious, your needs are anticipated, and your comfort is our top priority. ... more less
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