We stayed at the Ramana Hotel 4 weeks ago for 2 nights. I was first given a room with a view of the back of another building. I had to kick a fuss in order to upgrade. In my original booking through asiarooms.com I had specified that I wanted a room with a nice view! The reception staff are rude, unhelpful and are happy to leave you waiting at the desk whilst they answer a phonecall. Our porter was very nice and helpful though. The reception is grand but the rest of the hotel is sub-standard. When you walk you can feel how cheap and worn out the carpet is.
I was given a token to use the Steam & Sauna room but the facilities were not to standard. Sitting in the jet-pool one could see rust and there was a sewage smell in the jet-pool. The Sauna and steam room were good though. When I tried using the Steam room, the receptionist tried to flog me a massage and was quite forceful about it. It left a bad taste in my mouth. Even though we were given a 30 min free foot-massage, me and my partner didn't bother cashing it in. The "gym" turned out to be few old-fashioned treadmills and an all-in-one body-building kit. The swimming pool was OK but nothing special.
Breakfast was horrendous as the hotel's main clientele are Chinese/Asian people so there was nothing but deep fried and stir-fried stuffs and some fruits. We just had a baguette each and butter and jam. It was a shame as we had paid $3 extra to include breakfast. The next day we didn't bother with breakfast at the hotel.
Location-wise it is around 20 minutes away from the main hub and it'll cost around 60,000 - 70,000 vietnamese dong for every journey in and out of the main hub.
Finally when we were checking out they made a fuss about a missing face-cloth!! I was livid and after shouting at the receptionist to hurry-up (as our taxi taking us to the airport had arrived), she then decided to quicken her pace.
Don't stay there, its just not worth the money although its rated as a 4 star.
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