We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very helpful and friendly staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Windsor Plaza Hotel
Ranked #49 of 466 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 4 September 2013

Windsor plaza is in the heart of district 5 in Saigon, not a bad place to be. The room was clean and pleasant, I would probably habe called the room 4 star in western comparison. The hotel itself is very luxurious, and the staff are incredibly friendly and helpful. The hotel has the most beautiful bar and restaurant I have been to as far as scenery, it is located on the roof and overlooks Saigon. Internet is 17 dollars US more if your not staying in an executive room/suite.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank dwt991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 6 September 2013

Thank you for taking the time to review our Hotel and your stay with us. Your discovered first hand Vietnamese Hospitality, which imparts to our guests, the true nature of this most diverse Country. Our Top Of The Town Restaurant and Bar offers a truly spectacular view and is well appreciated by our guests. Your review means a lot to us and we thank you most sincerely for taking the time to post it. We look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (983)
Traveller rating
Traveller type
Time of year
Language
  • More languages

388 - 394 of 984 reviews

Reviewed 3 September 2013

We stayed here for 7 nights on our first visit to Vietnam, hotel great, although staff really do need to speak/understand English a little better, the customer service is okay but needs working on seems to be that no-one can make a decision always have to check with someone else even for minor things. Staff need to take the initiave. We found that there was no-where to eat apart from the pho 24 across the road or KFC round the corner, we wanted to experience some real Vietnamese food. The buffet restaurant was great food perfect, although we found it to be terribly noisy and kids running a muck everywhere. Was also disappointing to see the amount of food wasted by greedy people piling up their plates, this was mainly from the Chinese/Asian diners. Our next visit there we will probably give Ho Chi a miss

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Factorfifrodo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 5 September 2013

Like all reviews we receive they are looked at and evaluated most carefully and your constructive comments on your stay are most welcome. The hourly shuttle from the Hotel to the CBD also takes to four of our restaurants that offer cuisines from Germany, Japan, Vietnamese/ European and a steak house like no other. Thank you for sharing your thoughts with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

Situated in a very busy district of Saigon (but all of them are crowded, aren't they?) the hotel offers you a good big room, tasty breakfast, very good restaurants, one of them selling tasty spicy Chinese food, very good, very clean linen and towels, changed on a daily basis, very polite and friendly staff. If you wish to go in the central area, you have a shuttle taking you there, on the house. If you wish to visit some historical places, like museum of war remnants, palace of ex south Vietnamese president or some Chinese and Vietnamese temples, you can order them and you will get a black Mercedes car, chauffeur driven plus a guide, speaking decent English, all of these at a very affordable price.
Yo will see the biggest number of scooters in your life, everybody has one. Explanation is that no public transport is available in Saigon. The scooters are heavy duty ones, since owners use them to carry freezers, sofas, wardrobes, pigs and/or a maximum number of five persons! No traffic police on sight, not too many traffic signs or lights. But they manage to get wherever they need and I did no see any accident in the three days spent.
Saigon itself is a fast developing town, as well as the whole southern part of Vietnam.

Room Tip: Street side rooms offer a live picture
See more room tips
  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank soare47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 5 September 2013

It would seem by your review your stay in Ho Chi Minh City and at Windsor Plaza Hotel were most enjoyable, and as you discovered our tour organizers will find for the most interesting places to visit. Our staff are always on hand to offer you the best advice on where to go and what to see. Thank you for taking the time to review you stay with us and we look forward to your return visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

All I can say is fantastic, very nice hotel out side the city area but with The bus ever hour it not a problem. Everything you need is out side the door, shopping food bar it all there. But the best thing is the staff, We where there just one day they new us by name. If you what to stay in a fantastic hotel you. Will not go wrong. Thank you very much

Room Tip: I think all the room are good
See more room tips
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 3 September 2013

Our sincere thanks for choosing Windsor Plaza Hotel. Guest satisfaction is our primary goal and judging by your review we delivered. Our hourly shuttle to the CBD is a big plus for all our guests. We look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2013

We stayed at the Windsor Plaza Hotel overnight, on our way home from our honeymoon.
The only problem we had, was that we could not stay longer!
In particular, I would like to thank the staff for their patience, attention, and genuine commitment to service, especially to two tired home sick guests.
The shuttle service picked us up without issue from the airport, and everyone from the driver through to the reception staff made the checking in process easy and efficient. After that, it was dinner at the buffet, followed by a foot-rub at the spa, and then back to the suite. The facilities are impressive, and make it easy especially when you do not have the time to go far from the Hotel. Whenever I travel to (or through) Ho Chi Minh city in the future, I will be staying at the Windsor Plaza Hotel.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deimosalpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 3 September 2013

It would seem by your review that you both finished your honeymoon on a high note and our thanks for including Windsor Plaza Hotel. We are indeed proud of all of our staff who know how to make all of our guests feel comfortable and at home. The buffet as you discovered offers the widest selection and you can enjoy a wonderful array of tastes. We will look forward to your return, perhaps for a longer stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2013

It's difficult to be super-positive about hotels, however, I was laid low for day with the dreaded travellers belly. The staff were brilliant, and went out of their way to ensure I was comfortable while my travel companions enjoyed a day out. That coupled with the good value upgrade that included inroom wifi and two hours of drinks in the lounge, it is very difficult to fault this hotel in terms of value and an excellent customer service.

Stayed: August 2013, travelled with friends
1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 19 August 2013

Traveling can, sometimes, beset us with the unexpected as it was with your health issue which we were alerted to and responded to you with care and compassion. Soon you were back to normal and were able fully enjoy your stay with us and your visit to Vietnam. Your comments were shared with our staff who were delighted to see them Thank you for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

We booked this hotel as it was reasonably priced and had a pool. This hotel exceeded our expectations. The staff were excellent.

We upgraded to an executive rom and even the upgrade proved value for money with 2 hours of cocktails each evening and 2 pieces of laundry per day per person.

One of our party was sick and the staff members came and checked on him several times during the day while we were out exploring Ho Chi Minh, they even gave us access to a phone to call the day tour company to let them know we couldn't make the tour.

My partner's birthday fell on one of the days we were here and they provided him with a beautiful handmade birthday cake with a chocolate plaque.

All of the staff went above and beyond what was required of them. We will be recommending this hotel to all of our friends.

I would especially like to thank the staff of TOTT and the Executive Lounge for their fantastic service.

Stayed: August 2013, travelled as a couple
2  Thank DavinC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this reviewResponded 19 August 2013

Thank you posting a wonderful review of your stay with us and highlighting the caring attitude of our staff. When you travel out of your personal comfort zone we at Windsor Plaza Hotel understand and we are there to restore that feeling of comfort. Your home away from home will be waiting for your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ho Chi Minh City hotels
2.5 mi away
Liberty Central Saigon Riverside Hotel
Liberty Central Saigon Riverside...
#20 of 466 in Ho Chi Minh City
1,710 reviews
1.5 mi away
Harmony Saigon Hotel & Spa
Harmony Saigon Hotel & Spa
#33 of 466 in Ho Chi Minh City
664 reviews
2.0 mi away
Grand Silverland Hotel & SPA
Grand Silverland Hotel & SPA
#29 of 466 in Ho Chi Minh City
1,716 reviews
Show Prices
Show Prices
Show Prices
2.6 mi away
The Alcove Library Hotel
The Alcove Library Hotel
#22 of 466 in Ho Chi Minh City
910 reviews
0.5 mi away
Hotel Equatorial Ho Chi Minh City
Hotel Equatorial Ho Chi Minh Cit...
#25 of 466 in Ho Chi Minh City
1,234 reviews
1.7 mi away
Alagon Saigon Hotel & Spa
Alagon Saigon Hotel & Spa
#56 of 466 in Ho Chi Minh City
932 reviews
Show Prices
Show Prices
Show Prices

Been to Windsor Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Windsor Plaza Hotel

Address: 18 An Duong Vuong Street | District 5, Ho Chi Minh City, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Ho Chi Minh City
#32 Family Hotel in Ho Chi Minh City
#36 Luxury Hotel in Ho Chi Minh City
#43 Romantic Hotel in Ho Chi Minh City
Price Range: £55 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. Key Features + 376 well-appointed rooms and suites + 3 award-winning restaurants and a terrace bar + Conference center with six meeting rooms + 2,000-person capacity Jade Ballroom + Fitness Center and swimming pool + Hourly shuttle bus to city destinations + Complimentary wireless internet ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Prestigia, Agoda, Booking.com, Southall Travel, Expedia, Ebookers, Hotels.com, TripOnline SA, Evoline ltd, HotelsClick, getaroom.com, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Windsor Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Windsor Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing