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“Excellent hotel, worthy of it's 5 stars!”

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Windsor Plaza Hotel
Ranked #57 of 448 Hotels in Ho Chi Minh City
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent hotel, worthy of it's 5 stars!”
5 of 5 bubbles Reviewed 9 April 2014 via mobile

We stayed at the Windsor Plaza for 3 nights during our 3 week honeymoon to Vietnam and Cambodia. And we were very impressed with the hotel.

We were upgraded to a room on floor 23 (executive floor) which was beautiful; the view was incredible! The hotel was very clean and maintained to an excellent standard. We were also brought a beautiful platter of chocolates and strawberries as a gift from the hotel for our honeymoon.

We ate in the Chinese restaurant on floor 5 one night and in the buffet restaurant on floor 4 on the other 2 nights and all 3 meals were excellent. The breakfast buffet each morning was also excellent; particularly the omelette station!

The customer service in general, help from the concierge, door staff etc was 5* and was welcomed after the hustle and bustle of the city!

We also enjoyed a drink each evening in the roof top bar which offered outsyanding views of the city.

Would definitely recommend :)

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 17 April 2014
Dear Victoria S,

Thank you for taking your time to share your wonderful feedback regarding your recent stay.

We are really happy to know that you enjoyed your time with us and that you encountered many wonderful service experiences.

We appreciate your kind comments and lavish praise regarding your overall experience, especially in our Restaurants, Door and Concierge Service.

We will certainly share this with all of our associates and we look forward to welcoming you back again to the warmth and hospitality of the Windsor Plaza Hotel in the not too distant future.

Warmest regards,

Daniel Wood- Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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909 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Chicago, Illinois
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 7 April 2014

I traveled to HCM with friends in February of 2014. We were on the tail end of a multi-country, 3 week trip and thought it would be nice to stay somewhere nicer, where we could be pampered. :)

There are some very good attributes about the Windsor Plaza Hotel: (1) The complimentary foot massage is amazing (2) so are all of the spa services (3) the rooftop bar was wonderful and affords beautiful views of the city...we capped off many a night there. (4) the room itself was very clean and well kept

However, the hotel still has quite a few kinks to work out (1) The staff is wonderfully polite, but we received incorrect directions quite a few times from them. We also noticed, that they were uncomfortable giving recommendations. This came as a surprise, since many of the hostel-type places we had stayed were always so knowledgeable about where to go/what to see/where to eat. (2) The location is a little bit of a turn off. It's not really in the thick of things. This means it's less noisy, but it also means you have to take their free shuttle or a taxi to get to the action. (3) which brings me to their free shuttle. it's a nice service, to be sure, however, it takes you primarily to their sister restaurants. It would be nice if it had a few more stops, perhaps not at the Windsor affiliates but other points of interest. (4) There was LOUD construction going on in another room on our floor for a few hours in the late afternoon. We were unable to take a nap after a long bus ride from Cambodia.

All in all, it was just "okay". Sad to say, but some of the cheaper guest houses we stayed at during our SE Asia tour knocked this place out of the park in some areas.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TotheFullList
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 17 April 2014
Dear TheOtherAlist,

Thank you for taking the time to post your review regarding your recent experience with the Windsor Plaza Hotel.

We are happy to know that we were able to meet your expectation in some parts of our facilities. However, I am disappointed that your stay did not go entirely well. Please rest assured that I have noted your feedback and will address with the team in a constructive approach.

I hope that we will have the opportunity to welcome you back in your next visit and this will enable us to prove that the issues were not indicative of the usual high level of service at the Windsor Plaza Hotel.

Once again, thank you for your comments and we look forward to welcoming you back in a not too distant future

Warmest regards,

Daniel Wood- Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, UK.
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 5 April 2014

Lovely hotel, with super friendly staff.
Slightly out of town, but price reflects that. Besides, there's a very efficient bus shuttle service which runs every hour, and takes about 20 mins to the city center. Crazy crazy place, but we loved the buzz of this city. Just watch out for the nutter moped riders!
Hotel has a very good roof top bar, and the prices are not that dear, but still nearly double that of the bars on the street (worth a visit though for the incredible view).
There is also a good gym, if that's your thing. There is also a sauna and steamroom in each changing room.
Small roof top pool, just down from the bar, is good too. Well kept, but with only half a dozen loungers to use. Though there was never many people up there when we used the pool.
Breakfast was a bit chaotic, but very good selection of food. Eggs/omelettes to order. Lovely Vietnamese coffee!
We used the hotel trip organiser next to reception to sort out our 2 trips to Chu Chi tunnels (private) and the Mekong river cruise (small group). Great value, and very well run in my opinion.
No more to say, very good hotel for the price. Deserves 5/5.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GriffoBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 17 April 2014
Dear GriffoBristol,

Thank you for choosing us and sharing your valuable comments.

We are glad to hear that you had such an enjoyable stay at the Windsor Plaza Hotel including the Gym Facilities, our Top of The Town Bar, breakfast as well as the service offered by our Tour Desk while you were here.

We trust that you will once again come back to the Hotel when next travel plan brings you back to Ho Chi Minh.

Warm regards,

Daniel Wood – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

we stayed here on our first leg of our trip to Vietnam and Cambodia,we arrived 8am in the morning from Gatwick,arrived to welcome drinks, we were checked in to our room by 10am upgraded as it was our honeymoon, we got use of the skyline restaurant for our breakfast,spectacular views across the city, breakfafst was 1st class,staff very friendly,highly recommend upgrading,you get 4 pieces of washing done each day, happy hour between 5 and 7pm with free drinks and food,use of the top restaurant with personel service for breakfast.all staff very accommodating,this hotel is in district 5 which is the Chinese quarter, so about 10mins ina cab from centre but it only cost about £3 for a taxi in and they do have a free shuttle bus too.great beer and barbeque restaurant next door too. spa facilities were excellent too and the roof top swimming pool only small but a blessing after you've been out sightseeing all day.

Room Tip: pay the extra for an upgrade and choose a higher floor level
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 5 April 2014
Dear InkaM,
Thank you very much for choosing to stay with us during your special occasion.

I am glad to read your comments and see that you overall enjoyed your stay with us and patronized at most of our available facilities and services. In particular, I am happy you found our Associates are helpful, friendly and accommodating. I will certainly share your comments with the team so they are aware that their effort is being recognized and appreciated by our guests and myself alike.

Once again, thank you for your comments and we look forward to welcoming you back to the Windsor Plaza Hotel in a not too distant future.

Warmest regards,
Daniel Wood – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 April 2014 via mobile

We stayed three nights in this very nice hotel. Very comprehensive breakfast, very clean and very spacious rooms. They are doing a bit of building work at the moment so if you are in the higher floors you may hear some drilling during the day. But with a city to explore then you probably won't notice.

Stayed April 2014
Helpful?
Thank 901SteveC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 5 April 2014
Dear 901Steve,

Thank you for posting your review about the hotel and your recent stay with us.

I am delighted to read your praise about the hotel in particular about our buffet breakfast and the rooms. You also noticed during your stay that there was some drilling noise during the day. I take this opportunity to apologize if this has caused you inconvenience. Just in case you were not well informed, we are carrying out a renovation of our rooms and floors. We will soon complete this renovation and we will have a new upgraded product.

We look forward to welcoming you back soon to the Windsor Plaza Hotel

Warmest regards,

Daniel Wood – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumfries, United Kingdom
Level Contributor
135 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Stayed there for 4 nights in March and cannot recommend this place highly enough in respect of quality of room in particular. Rooftop restaurant also very good but way overpriced for locality though on a par with UK prices.
Hotel is a bit out of the centre of town but taxi always there instantly when needed and very cheap to get in and out of city centre.

Room Tip: Try to get a room as high up as possible as views across city are fantastic.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kilblane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 5 April 2014
Dear Kilbane,

I am glad to read your comments and thank you very much for rating us excellent. On behalf of the Hotel Management, thank you for your comments and we look forward to welcoming you back soon to the Windsor Plaza Hotel.

Warmest regards,
Daniel Wood – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 24 March 2014 via mobile

We stayed here for 4 nights as our first stop in Vietnam. The hotel was very grand looking and the staff were all very friendly. Our room was on the 9th floor, it was huge but unfortunately seemed a little bland, just beige and no pictures. The bed was large but pillows were most uncomfortable.

The main clients seemed to be Chinese/Asian as you're in the Chinese district. The breakfast was lovely, lots of choice both western and Asian. I loved the omelette station. We ate at the buffet restaurant in the evening twice and once you eat there once you get a 50% discount voucher for your next visit. They had a huge variety of food, noodles, pho, BBQ skewers of all different meats, fresh shrimp, crab, cockles etc... Plus western food like pizza, roast potatoes and popcorn?!?! I think it was about 1.2 million for the 2 of us to eat there, so quite expensive but not so bad once you received the 50% off voucher.

The rooftop had a lovely terrace with a tiny pool with fantastic views of the city. It was nice to sit up there in the evening and listen to the chaos down below.

We went into town and did the usual sights which were good. The war museum is very sad and also full of propaganda. It's really sad to see how agent orange still affects lots of people in the city when you wander about.

The shopping is very high end in district 1, Gucci, Chanel, Ralph Lauren etc.. And the prices are unfortunately the same as at home.

There are a lot of nice restaurants and coffee shops in district 1 too which we liked, especially the Vietnamese coffee with milk and ice-delicious!!

I would have preferred to have stayed in the district 1 part of the city and if We return to Ho Chi Minh then we will definitely stay there. The windsor plaza was just too far out and there weren't many interesting sites around the hotel.

Stayed March 2014, travelled as a couple
Helpful?
Thank katemarob17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 5 April 2014
Dear katemarob17,

Thank you very much for posting your review detailing your experience with the Hotel and Ho Chi Minh City. I am happy to see that you overall had an enjoyable time here.

We understand that the hotel location is not an advantage for us and we have a free shuttle bus service for all our guests every hour from the hotel taking our guests to all prime locations in District 1.

Once again, thank you for staying at the Windsor Plaza Hotel and we look forward to welcoming you back soon

Warmest regards,

Daniel Wood – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Plaza Hotel

Property: Windsor Plaza Hotel
Address: 18 An Duong Vuong St | District 5, Ho Chi Minh City, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Ho Chi Minh City
#32 Family Hotel in Ho Chi Minh City
#38 Luxury Hotel in Ho Chi Minh City
#43 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. Key Features + 376 well-appointed rooms and suites + 3 award-winning restaurants and a terrace bar + Conference center with six meeting rooms + 2,000-person capacity Jade Ballroom + Fitness Center and swimming pool + Hourly shuttle bus to city destinations + Complimentary wireless internet ... more   less 
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Also Known As:
Hotel Windsor Plaza

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