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“Expected better from a 5 star hotel. ”

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Windsor Plaza Hotel
Ranked #50 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
penang
Level Contributor
116 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Expected better from a 5 star hotel. ”
Reviewed 6 June 2014 via mobile

This hotel is located in district 5 and we chose to stay here to ease our travel to the business point.

The hotel is attached to a rather mediocre shopping plaza. Not many food stalls around.

Checking in was simple but can get busy during weekends. Language was not a problem as most of the crew could speak English. The hotel lobby is at the 4th floor and concierge at the ground. Don't waste time waiting in the que at the concierge.

The junior suite was not upto mark of a 5 star standard. It was rather basic. I expected better sofas and complimentary refreshments. The sleep was good and undisturbed. Other amenities in the room were satisfactory.

We were there for 7 days and the breakfast served were the same limited variation. For a 5 star rated hotel, there should be variations in the menu served in alternate days so the long staying customers will not get bored.

The executive lounge was another let down. Only limited selection of food were available with the usual alcoholic beverages and juices alike.

The swimming pool is small, maybe 10 metres in length. Not suitable for laps.

The plus points were good service by the crew, free 200000 vnd voucher given free every night spent in the hotel, good decent spa with 50% off for hotel residents and hourly shuttle to town center for free.

Overall, I do not suggest this hotel if you are coming for holiday. For business, maybe if you do not have other options.

Stayed June 2014, travelled on business
Helpful?
2 Thank drnara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huy N, Rooms Division Director at Windsor Plaza Hotel, responded to this review, 22 June 2014
Dear dmara,

Thank you for taking the time to post your comments regarding your recent stay with the Windsor Plaza Hotel.

While we are delighted to see some positive notes from this post, we also appreciate your constructive feedback regarding the hotel facilities, breakfast and the Lounge.

Please rest assured that we take your comments seriously and we will discuss for future improvement.

We look forward to welcoming you back to the Windsor Plaza Hotel in a not too distant future

Warmest regards,


Nguyen Vinh Huy

Rooms Division Director
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2014 via mobile

Nice hotel in the city.good reception.good welcome.stayed for one week.room is not upto their star.breakfast same and very basic daily.room service poor.had to wait for nearly 40 minutes for toast.shift supervisor came and apologised but they need to improve a lot.cant provide people with same good daily.otherwise clean and good.

Stayed June 2014, travelled on business
Helpful?
3 Thank Ragu R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huy N, Rooms Division Director at Windsor Plaza Hotel, responded to this review, 22 June 2014
Dear Ragu R,

Thank you for staying with the Windsor Plaza Hotel.

While we are happy to read your positive notes regarding the hotel Associates, we also noted your comments in regards to the room, breakfast and particularly the incident with your room service meal. Please accept our sincere apologies again for the inconvenience.

We look forward to having the opportunity to welcoming you back to the warmth and hospitality of the Windsor Plaza Hotel in a not too distant future

Warmest regards,

Nguyen Vinh Huy

Rooms Division Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Park, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

My May trip to Ho Chi Minh City was the longest I've ever been there. First I was hesitant about staying at that hotel because I stayed there a few years back and it was just old. But I decided to give them a try again. This decision comes easy when I sew their price. It was a great price for a hotel at the center of everything. Then things are even better once I got there. I think they are in the process of remodeling their rooms and lucky for us, our room was one of the newly remodel ones. Even if you are not in one of the new room you can always request to be in one. The staffs are friendly and very accommodating. They went out of the ways a few times for us. The only complain I have is the cleaning ness of the carpet on each floor. Hopefully they will get around to it and change those out too.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tiffany T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huy N, Rooms Division Director at Windsor Plaza Hotel, responded to this review, 4 June 2014
Dear Tiffany T,

Thank you very much for sharing your comments regarding your recent stay with the Windsor Plaza Hotel.

We are happy to hear that you had an enjoyable stay and you rated us high. Your note on the condition of the carpet has been well noted and we certainly value constructive feedbacks such as yours in order to refine our services and products

Once again, thank you for taking the time to post your review and we look forward to welcoming you back in a not too distant future

Warmest regards,

Nguyen Vinh Huy - Rooms Division Director
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Derby
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 May 2014

We stayed here for 2 nights as part of a 15 day trip to Vietnam and Cambodia. When we arrived at the hotel we were met with a warm welcome and our room ready despite it being 7am in the morning. This was a nice touch for us after such as long flight. This hotel for us was a perfect base for exploring Ho Chi Minh City and personally we liked the fact that it was away from the main centre of the city but still within the bustling Chinese district. We took full use of the free shuttle bus into the centre which frequently ran. There is a rooftop pool which we used to relax before our half day tour of Cu Chi tunnels. The breakfast was good, all the usual suspects to set you up for the day. The room was nice, clean and modern, perfect just as a base.

My only negative would be when we enquired about the Cu Chi Tunnels, we were quoted £80 pp. When we asked about hiring a driver, we were told it would not be recommended to go to the tunnels without a guide and also that this would be as expensive as the trip itself. We went onto the internet and managed to get a driver for half a day for around 45dollars, a massive saving. We just felt that we were told certain things to try and sell the tours, fine fair enough as this is a 5 star establishment and the tour was probably good quality, but felt that there should have been a range of hiring a driver prices to suit all budgets. We went to the tunnels and felt that the lack of a guide was not a hinderence either.

Overall though, if you're looking for a city stopover and a base to see the sights, then look no further.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank well-travelled-diva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huy N, Rooms Division Director at Windsor Plaza Hotel, responded to this review, 1 June 2014
Dear well-travelled-diva

I would like to take this opportunity to thank you for staying with the Windsor Plaza Hotel.

It's great to hear that you had such an enjoyable stay and we highly appreciate your comments and recommendation.

I have also noted your comments regarding the Cuchi Tunnel Tour options and we will discuss to enhance our service in order to meet our guests' expectation.

Once again, thank you for posting your review and we look forward to welcoming you back in a not too distant future.

Warmest regards,

Nguyen Vinh Huy - Rooms Division Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rutland, Vermont
1 review
Reviewed 13 May 2014

The Windsor Plaza was a welcome sight after our long trip from the USA. We were greeted warmly and our needs attended to promptly.
We left some luggage there and went on to a 5 day motorcycle tour of the Central Highlands which was beautiful.This was previously arranged.
We returned to the comfort of the Windsor Plaza after out tour for a 3 night stay and again were treated warmly and found the staff to be very friendly and accommodating. The food, preparation and setting were comfortable and attractive. The buffet was amazing and the breakfasts delicious. Our room was lovely and well maintained.
Touring the city was made easy with the use of the hotel shuttle which was prompt and comfortable.
We enjoyed the pool area and the lounge and the general ambiance of the Windsor Plaza and would highly recommend it to travelers to the area..

Room Tip: We were on the 11th floor and the noise level was minimal.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huy N, Rooms Division Director at Windsor Plaza Hotel, responded to this review, 1 June 2014
Dear Shaun B,

Thank you very much for staying with the Windsor Plaza Hotel.

I am glad to read your comments and to hear you had such an enjoyable stay with us. On behalf of the Hotel Management, I would like to thank you for your kind words. Rest assured that we will share your feedback with the team who look forward to welcoming you back soon

Warmest regards,

Nguyen Vinh Huy - Rooms Division Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rayleigh, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 May 2014

The Windsor Plaza was our last stop in Vietnam.

It was bigger and busier than our other hotels and although the service was excellent the staff internal communication could be a little better (for example when told about the downtown shuttle bus timings, one area were aware of it finishing ealy (due to National holidays) whilst another area weren't.

It was a slightly confusing place - the foyer was grandly bedecked with chandeliers, as was the 4th floor reception/lobby but the room fairly plain. There's also a 3 story shopping mall in the building (hence the 4th floor reception). All in all a bit quirky but a pleasant contrats to our other hotels.

Otherwise a very pleasant stay - slightly off the beaten track (no problem with a shuttle bus) in a very nice, bright & modern hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karin_and_Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 18 May 2014
Dear Karin_and_Steve,

We would like to take this opportunity to thank you for staying with us at the Windsor Plaza Hotel.

We are happy to hear that you overall had a pleasant stay here with us during your visit to Ho Chi Minh City. We appreciate your detailed and constructive feedback and will certainly address with the team. Only through feedback such as yours that we can continually improve the service that we provide to our valued guests.

We look forward to welcoming you back in a not too distant future.

Warmest regards,

Daniel Wood – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

me and I wife stayed at this hotel for 2 nights. Great selection on breakfast, they said its a biggest in Saigon and you really can get so much different things for breakfast, wonderfull!!
we booked an executive floor room since it was just a little more expensive and it really had VALUABLE EXTRAS! we enjoyed free lounge all day long, the view was lounge all day long, the biew was fantastic, free snacks/drinks all day and free internet. Don't forget enjot their red wine and white wine, my wife loved it! Staff and management there great and really appreciated being so helpful and hospitality. They helped us book the trip cu chi tunnels directly from hotel which wae wonderful.
Room was nice and clean, fruit plate was yummy and we got hotel logo chocolate as gift also. No doubt we will back again if trip to Saigon in the future again! Remember to book executive room and enjoy it!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ye j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel W, Hotel Manager at Windsor Plaza Hotel, responded to this review, 18 May 2014
Dear ye j,

Thank you for taking your time to share your wonderful feedback regarding your recent stay.

We are really happy to know that you enjoyed your time with us and that you encountered many wonderful service experiences.

We appreciate your kind comments and lavish praise regarding your overall experience, especially in our Executive Lounge.

We will certainly share this with all of our associates and we look forward to welcoming you back to the warmth and hospitality of the Windsor Plaza Hotel in the not too distant future.

Warmest regards,

Daniel Wood – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Windsor Plaza Hotel

Property: Windsor Plaza Hotel
Address: 18 An Duong Vuong St | District 5, Ho Chi Minh City, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Business Hotel in Ho Chi Minh City
#32 Family Hotel in Ho Chi Minh City
#38 Luxury Hotel in Ho Chi Minh City
#43 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 376
Official Description (provided by the hotel):
Windsor Plaza Hotel offers authentic Vietnamese hospitality and world-class facilities. Key Features + 376 well-appointed rooms and suites + 3 award-winning restaurants and a terrace bar + Conference center with six meeting rooms + 2,000-person capacity Jade Ballroom + Fitness Center and swimming pool + Hourly shuttle bus to city destinations + Complimentary wireless internet ... more   less 
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Also Known As:
Hotel Windsor Plaza

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