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“Total joke. Very disappointed”

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Sunland Saigon Riverside Hotel
Ranked #63 of 457 Hotels in Ho Chi Minh City
Certificate of Excellence
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Total joke. Very disappointed”
Reviewed 20 July 2014 via mobile

From the front it looks like a 1 star restaurant. I was gutted. We then went in and was turned away because I am English and my wife is Vietnamese with no marriage papers on us. But for $20 extra they'll let us stay and ignore the manager. Shocking

Stayed July 2014
Helpful?
4 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (224)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

We were travelling with another family; each had a five room "apartment"- two bedrooms, two big bathrooms and a small sitting room. This was a great setup for a family of four and pretty hard to come by. Staff could not have been nicer or more helpful. Location was better than expected - my son loved being so close to Russian Market. It's an easy walk home from Ben Thanh and city centre too. Facilities were fine. A great value-for-money hotel. Also, Sunland put us on to a company that used a brilliant tour guide. Highly recommend her for knowledge, cust. service, energy and wit. Lulu - +(84) 0120 334 2711 or lulu_vntravel@yahoo.com - not a paid ad - I thought she was great.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Virginia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 May 2014

I stayed at this hotel in May 2014 for 4 nights and it turned out to be a very nice experience.

The best thing about this hotel is its extremely nice and helpful staff. All staff memebers, be it in front office, or house keeping, or restaurant services are very nice. They are always willing to go out of their way to serve you better.

The next thing I liked was the infrastructure. Nice rooms (I had a river facing one), nice coffee-shop, nice bar, and they serve very tasty food at reasonable prices. There is a nice rooftop swimming pool and also a gym. I chose not to use the gym as there was a charge to use this even for hotel's guests. First time I cam across something like this. Maybe its a norm in this area,,, I don't know.

Easy availability of transport to any place with Hotel staff chipping in to help expalin your destination to the cab driver is another plus point.

For all the positives, I did find the location of the hotel just a bit out of the way. Even though you can easily walk to the touristy area, the route is not all that comfortable. Also lack fo a spa for a hotel of this stature also appeared to be a shortcoming.

All said I done, my conclusion is that this was a nice experience. I would seriously consider staying here again.

Room Tip: River-facing rooms on higher floors are very good.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sanranj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 May 2014 via mobile

The hotel is relatively new and is only a 10/15 walk from the centre of town. The facilities are very good for the price you pay and the majority of the staff are very friendly and helpful.

The pool is small but absolutely fine and is situated on the roof. Breakfast was a little odd to say the least, lots of things that looked nice for dinner but they still provide fresh juice, cereals and fried eggs etc.

This would have got 5 stars if it weren't for a mix up when checking in whereby we were told we had booked for 3 nights and not 1 as we thought we had, before being told upon checking out that we had actually only booked and paid for 1 night. Apparently this was also the reason why they did not change the sheets or provide dry towels after the second night. How this was connected was not really explained and the receptionist didn't seem particularly bothered. Beyond the slight inconvenience however overall it was a good experience staying here.

Stayed May 2014, travelled with friends
Helpful?
3 Thank Alasdair B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 May 2014 via mobile

The Sunland Hotel was a great value hotel ($51/night) and delivered excellent service during our four night stay (5-9th May). They did everything they could to make our stay as comfortable as possible: arranging taxis (around VND 180,000 to SGN airport with Vinasun); helping with our luggage; providing courtesy showers; even offering to take photos of us during breakfast (a nice thought even if we did politely decline).

It was a little further out of District 1 than we anticipated, but still only a ten minute walk. The swimming pool more than made up for this though. Although not Olympic-sized, it was a godsend in the often unbearable early morning and midday heat.

The gym on the 12th floor is very well equipped, although this would MASSIVELY benefit from a/c (the cool neighbouring pool makes a great motivator though). Also, could the cost of the gym (VND 65,000) not be included for hotel guests just as use of the swimming pool is? These were our only minor comments in an otherwise event-free and enjoyable stay at the Sunland Hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank robkirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bowie, Maryland
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 May 2014

From the busboys to the front desk staff to the maids and the waitresses this was a pleasant visit. Room was spacious and comfortable. View of the Saigon River was calming. We would use this hotel whenever we return.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wizank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level 6 Contributor
128 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 28 April 2014

We stayed here for a total of 6 nights at the beginning and end of a month long trip to Vietnam.
The reception staff are great. Can't fault them. Very helpful and smiley and sort out taxi's, and tell you approximate fare prices so you don't fall victim to the very common Taxi Fare scams. They hand out maps, give directions, will dial for a pizza delivery etc.

Free, fast wifi on all floors, lus 3 computers on GF in restaurant.

The breakfast was ok, pretty good choice, fresh eggs, yoghurt, toast and jam, fresh fruit etc. The only thing was that the food should be kept covered as the flies were attracted to it. The coffee was lovely!

Nice, quiet location by the river. 10 minute walk from Ben Thien market, haggle hard! Pizzahut was just up the road, which pleased my 11 year old enormously as, by the end of a month, she got sick of eating spring rolls, pho and chicken and rice (buy one pizza, get one free on a monday)!!!

The room was quite nice, with two large single/small doubles, tea and coffee making facilities and a bath and shower. The only criticism was that it smelt of stale cigarette smoke in both of the rooms that we stayed in. The rooms are supposedly non-smoking, but the corridors are not. I suspects some people do not respect the no-smoking in rooms rule.

Pool area is great. Nice little pool, good temp, and ample sunbeds (in april, so off season). A few balls, floats and armbands available for kids to play with. Bar staff are attentive. The gym should be free for hotel customers, but it's not (extra charge of 100 000 dong ~£3.

Overall, great little hotel. The quiet location makes it a sanctuary from the hustle and bustle of Saigon!

Room Tip: Higher floors offer fantastic views!
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank planetwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunland Saigon Riverside Hotel

Property: Sunland Saigon Riverside Hotel
Address: 302-304 Vo Van Kiet Street, Co Giang Ward, District 1 | Co Giang Ward, District 1, Ho Chi Minh City 700000, Vietnam (Formerly 302-304 Vo Van Kiet St)
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 457 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Sunland Saigon Riverside Hotel 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Sunland Riverside Hotel Saigon Hotel is a 3 star hotel of international standards. Located on the most modern boulevards Vietnam, with 110 rooms designed with modern style and the rooms from 28m2 room - 60m2 (Superior, Deluxe, Junior, Sunland Suite). The types of rooms have windows overlooking the 2 direction, Saigon River and City view . We have family room with 02 bedrooms and living room. In addition the hotel also has services such as Buffet Restaurant, Coffee Lounge, Sky Bar, pool and fitness room, Airport pick up... Our staff of experienced, professional working style, enthusiastic guide you to the sights of the city. From the hotel Sunland Saigon Riverside you just take walk 15 minutes to monuments and popular tourist famous in Ho Chi Minh: Ben Thanh Market, Notre Dame Cathedral, City Post Office, Museum of Fine Arts city. Just 2 minutes walk you can reach the Russian market . With the criteria of giving customers the best accommodation services, you will feel like in your house ... more   less 
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