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“Great Location. Great People.” 5 of 5 bubbles
Review of Park Hyatt Saigon

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Park Hyatt Saigon
Ranked #3 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Location. Great People.”
5 of 5 bubbles Reviewed 15 July 2014

Stayed for 2 nights and was very pleased with my stay at Park Hyatt Saigon. Its location is walking distance away from points of interest in the city like the notre dame cathedral, opera house and the central post office. The malls aren't that far away as well.
Elegant spacious rooms and service is just outstanding, after check-in they will even guide you around the hotel until you get to your room. I felt very welcome and taken care of.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank HoneycuredPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear HoneycuredPrincess,

Thank you very much for your review. It was our pleasure to welcome you and assist you in all areas needed.

We are looking forward to welcoming you back soon!

Warm regards,
Leon Mendels
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,192 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Morgan Hill, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

WOW first thing is the restaurant Square one should be one of the top restaurant on Tripadvisor the food and the win selection was outstanding. The room was very nice and air conditioner was wonderful. Checking in was fast and easy. thanks for a great stay.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sharks2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Director of Food & Beverage at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear sharks2011,

Thank you for your short and sweet review. Square One is indeed an award-winning restaurant, famed for its exquisite Vietnamese and Western cuisine and the wine selection. We are glad you enjoyed it and we hope to see you again soon!

Best regards,
Ricarda Schneider
Director of Food & Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

From the moment I was greeted as I arrived at the doors of the hotel until I climbed into the car to return to the airport to fly home I received graceful, professional, charming, and extremely efficient service from every one of the hotel staff that I encountered. The hotel room is perfect with every desirable comfort and little personal touches that make it feel like a really charming place to stay. The beds are extremely comfortable and give a great nights sleep. I like sleeping in a room where you can block out the light so you are not woken up too early and this hotel room has that option. A great breakfast selection is available.
The meeting rooms have very good facilities and the service by the hotel staff looking after our group in the business meeting room did a great job. As far as I am concerned there is no other place to stay in Ho Chi Minh City. I will definitely return.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank PConnellybkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear Kim P,
Thank you very much for your feedback. You appreciation for the architecture, maintenance and service of the hotel is truly encouraging as we always try to provide the best experience for our guests.

Regarding the buffet, we offer value for money as our cuisine is always authentic. Besides guests can enjoy showmanship from our chefs anytime thanks to the open kitchen. However we will look into our breakfast menu and see if we can improve it in order to bring you a better breakfast experience on your return.

We are looking forward to seeing you again soon.

Best regards,
Nguyen Phuong Anh
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 July 2014 via mobile

I am a first timer for Park Hyatt, I've been to many 5 star hotels in Ho Chi Minh city itself, this hotel service, decor and maintenance was definitely one I would never forget. It's Indo-French inspired decor really had me. It felt as if I was in Vietnamese luxury, and the service was impeccable. I stayed two nights, and so it was never a dull moment in those 48hours. Wireless service is consistent. And the bar is great, breakfast service could do with brushing up, considering it's quite expensive: an inclusive breakfast buffet service should be there. I would definitely recommend this hotel to anyone wanting the Vietnamese essence with a twang of luxury.

Stayed July 2014
Helpful?
Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear Kim P,

Thank you very much for your feedback. You appreciation for the architecture, maintenance and service of the hotel is truly encouraging as we always try to provide the best experience for our guests. We will improve our breakfast menu in order to bring you a better breakfast experience on your return.

We are looking forward to seeing you again soon.

Best regards,
Nguyen Phuong Anh
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

great position, super rooms, pool and fantastic service, easy to walk around saigon - no faults here -great food as well - easy to get stuff from the market sent back the hotel and great places around - go to mojos for brekkie

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flamelily_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Director of Sales at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear flamelily_12,

Thank you for your review. We are glad you enjoyed your stay at Park Hyatt Saigon and we look forward to welcoming you back to the hotel in the near future.

Warm regards,
On Nha Nghi
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Splurge on this hotel-- it's worth it. Beautiful interior and exterior, very plush. Wonderful artwork. I believe they work closely with Ben Thanh Frames to procure their artwork. Staff is attentive, pleasant and very helpful. Front desk manager Leon was impeccable, smooth and always present-- something we noticed straightaway. It was hard not to bump into him at least once a day, and he has great attention to detail and memory.

When we first checked in, we asked to use our points for an upgrade, but the front desk lady said that there wasn't one presently available. Leon sailed in, asked the lady if everything was going alright, and worked some magic. He located a suite that was at the last stages of "touch-up" (nice phrase) and told us to rest in the lobby while the suite was being made ready for us. He sat with us and we had great conversation, and had drinks on the house. He asked us about our travelling plans, gave suggestions, and made reservations for us without us asking. THAT is great service, and sadly, is lacking in many large hotels today.

Significant other and i travel often, and like to check hotels out. The personal touches given at this hotel bumps this up to the top, and at the risk of sounding haughty, we rarely have such praise for hotels.

Room Tip: 3rd floor rooms are essentially the lowest level, some of them have access to the pool-- if you don...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank michlhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review, 6 August 2014
Dear michlhw,

Thank you very much for your detailed review and appreciation of our artworks. They are indeed supplied by Ben Thanh Art & Frame.

I will make sure these generous compliments are passed on to Leon, who will definitely be thrilled to learn about this. I hope you had a wonderful trip in Ho Chi Minh City with Leon’s suggestions and help.

Park Hyatt Saigon is ready to welcome you back soon!

Warm regards,
Jan-Hendrik Meidinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2014

Best hotel by far in Saigon. Stayed at both the Sheraton and Park Hyatt on the same trip.

Although both are rated 5 stars, the Park Hyatt is a true 5 star hotel. The service and attention to detail was magnificent. Front desk manager Leon was a star and ensured that everything was smooth and up to expectation. The spa and pool was amazing with always an attendant to wait on the guests bringing towels and beverages.

One small thing i felt could have been better was the bed and pillows. I felt that they were not as luxurious but that did not prevent me from giving this hotel a full star review.

Room Tip: Rooms facing the pool would get less noise. My room was facing the city and there was some honking...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank panjfj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review, 7 August 2014
Dear panjfj,

Thank you very much for your kind review. It was my pleasure to assist you during your trip and I am glad you had a wonderful stay at Park Hyatt Saigon.

I will make sure my team continues to improve the bedding set so that your stay will be even more pleasant next time.

I am looking forward to seeing you again soon.

Best regards,
Leon Mendels
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Saigon

Property: Park Hyatt Saigon
Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ho Chi Minh City
#3 Luxury Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
#3 Spa Hotel in Ho Chi Minh City
#4 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 245
Official Description (provided by the hotel):
Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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