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“Wonderful stay in Saigon”
Review of Park Hyatt Saigon

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Park Hyatt Saigon
Ranked #3 of 457 Hotels in Ho Chi Minh City
New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful stay in Saigon”
Reviewed 21 August 2014

Park Hyatt Saigon is an excellent hotel in the best location in Saigon. Everything about our stay was really nice and above all the entire staff tried really hard to make sure our stay was great. If you can, try to grab one of the rooms on the 3rd floor which opens up to the pool. It makes you stay even more enjoyable. We visited in late July early August which is the rainy season but we really did not have to deal with much rain. As far as the food goes, breakfast was amazing and all of the dining was fantastic. Great Chefs! Also, nothing like a delicious bowl of Pho in your hotel room at 1AM just after arriving from a long flight!

Now, you should be aware that the hotel was starting to go into some renovations during our stay. The spa facilities for men was not working. You can still get a massage but the facilities were under construction. Also, the hotel will have major renovation in the coming months so pay attention to their website.

All that said, when we return to Saigon, will will absolutely stay at the Park Hyatt again. Its the best and we are exited to see how it looks when its had its proper renovation. Good luck!! And see you in a couple of years..Thank you

Room Tip: Get the rooms that open up to the pool area on the 3rd floor
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this review, 29 August 2014
Dear David R,

Thank you very much for your lovely review. I am glad you enjoyed our food, especially Pho. It is one of my favourite Vietnamese dishes too!

It was a pity that you couldn't enjoy the spa because of the renovation; but like you said, Park Hyatt Saigon is the place to watch in the upcoming months and we will definitely come back with more exciting offers!

We look forward to welcoming you back soon!

Warm regards,
Nguyen Phuong Anh
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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San Francisco, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014

Excellent hotel in central location. Within walking distance to local tourist attraction. Service was great! Staff are service-oriented. Rooms are well-appointed. Love the old charm appeal of the hotel. No wonder this hotel is always in the top 100 of the best hotels in the world!
Can't wait to be back!

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ThereseLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review, 29 August 2014
Dear ThereseLC,

Thank you for your review. We couldn't have made it to the top 100 hotels without lovely customers like you.

We can't wait til your next stay with us!

Warmest regards,
Leon Mendels
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, Massachusetts
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 August 2014

They really have service down to an art form. Room was excellent. The tours they arranged for me were well done. Organized, fun, and good value for the money. Lovely pool and nice rooms. Great location

  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
Thank Kathie21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review, 29 August 2014
Dear Kathie21,

Thank you very much for staying with us. I am glad you had a good time on the tours and I hope you will come back to Saigon soon for more adventures.

Best regards,
Leon Mendels
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Easton, Massachusetts
Level 5 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 19 August 2014

We were a party of 8 traveling from the US. The hotel was beautiful. The rooms were clean and well appointed. Service was friendly and helpful. We only stayed for one night, as we were on our way to visit many cities, but the stay was fantastic.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank bbostonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review, 20 August 2014
Dear bbostonfamily,

Thank you for your short and sweet review. I am pleased to learn that you enjoyed your stay with us. If time permits, please do come back to Park Hyatt Saigon for a longer stay to experience all the best of our wonderful service.

Have a great trip ahead!

Warm regards,
Jan-Hendrik Meidinger
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 August 2014 via mobile

We have been here for three days and leaving tomorrow but will be back in two weeks. The hotel and service are both stellar. First, the hotel location is centrally located in Quan (district) 1 near all the local tourist /historical locations. While the hotel is relatively new, it successful captured a good replication of a colonial style hotel (which was what I wanted to recreate for this journey). The lobby is very elegant, pool area, extremely relaxing and offers a good escape from the hectic city center, while the spa is under renovation, the massages have been moved to private guest rooms (normal beds removed and replaced with spa beds). And I was concerned with the potential noise of the renovation and found it to be a nonissue.

More impressive was the service: when we arrived and left hotel, the staff really tried hard to ensure that the taxi drivers took us directly to our distinction without unnecessary detour. I really felt that they had the guest interest as a priority.

Every night we enjoyed a nite cap in the lobby bar. A very nice employee named Yen came up and spoke with us. We learned that she is from Hanoi and told her we plan to go at the end of the week. She offered recommendations of restaurants for us to try. Very sweet and knowledgeable individual!

While we are here to experience Saigon, our only meal in the hotel is breakfast. It's a wonderful selection of Vietnamese and Western cuisine.

So far everyone at the Park Hyatt has been wonderful. We will book our hotel return stay here again in 1.5 weeks!!!

I don't think I would really change anything about the hotel.

Stayed August 2014, travelled as a couple
Helpful?
2 Thank NYCKittyKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, Public Relations Manager at Park Hyatt Saigon, responded to this review, 20 August 2014
Dear NYCKittyKat,

Thank you very much for your lovely review. I am thrilled to learn that you enjoy every aspect of the hotel. Ensuring our guests’ comfort and convenience is definitely our first priority.

I will pass your words to Yen, who will be very happy to hear this. I hope you have a wonderful time in Hanoi and I am looking forward to welcoming you back to Park Hyatt Saigon.

Warm regards,
Nguyen Phuong Anh
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
International Traveler
Level 5 Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 18 August 2014

This is the best hotel in Saigon/HCMC. It represents 'old world' charm and elegance that greets you from every part of your trip to Saigon. The hotel can arrange car service to pick you up at the hotel, and give you an internet-ready ride through the streets.

The hotel itself is luxurious with a Martini bar, and several bars + restaurants on its premises. It's also located right in the heart of the city.

Pros:
+ Elegant, yet older period rooms with a nice soaking tub and waterfall shower
+ Close to lots of bars and nightlife
+ Great staff with a service-oriented attitude

Cons:
- The hotel is very pricey in Saigon which generally should have cheaper price points compared to its big city counterparts - however the price is justified likely because the supply of high-quality hotels is limited but nevertheless in great demand by business travelers.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank ARK_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review, 29 August 2014
Dear ARK_Travelers,

Thank you very much for your detailed feedback. I'm glad that you had an enjoyable stay with us.

It is true that our rate is higher than other hotels. The reasons for this are our personalised luxury service and the staff to guest ratio. At Park Hyatt Saigon, you will get world-class service tailored to your specific needs. In addition, each guest will be taken care of by approximately 2 staff. These are also the reasons why our guests are very impressed with our service and always want to come back.

I hope that helps to address your concern and I am looking forward to welcoming you again at Park Hyatt Saigon.

Best regards,
Jan-Hendrik Meidinger
General Manager
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Mauritius
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 August 2014 via mobile

A luxurious hotel that's really well located... I stayed ten days at this hotel with my young children.. Wouldn't really recommend it for children as there is nothing at all for them besides the pool. The service, like at most five star resorts in hcm, is good, but I really find anything to justify the fact that it's double the cost of all other five stars... The guest services dept (amazing lady called vy and another man there, dhac?) saves them from what would otherwise be an average customer experience. Some staff from Housekeeping, room service, bell boys and concierge were also very good.
Besides a lemon tart (delicious!) the first night for turn down, you would have thought that a two room10 day stay could warrant some more personalized service from the 'best' hcm hotel.

Stayed August 2014, travelled with family
Helpful?
2 Thank Vrn1258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Saigon

Property: Park Hyatt Saigon
Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ho Chi Minh City
#3 Luxury Hotel in Ho Chi Minh City
#3 Spa Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
#4 Romantic Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 245
Official Description (provided by the hotel):
Park Hyatt Saigon enjoys a prime location on the city’s most famous square, overlooking Saigon Opera House, and within walking distance of the most popular cultural and historical attractions. The elegant, French colonial-style hotel houses 245 guestrooms and suites, redefining urban luxury with its sophisticated design, handcrafted details and modern-day comforts. World-class bars and restaurants include Opera, offering authentic Italian cuisine; Square One, serving both Vietnamese and Western dishes; Park Lounge, specialising in afternoon tea; and 2 Lam Son, one of the city’s top nightlife destinations. Residential-style meeting venues at Park Hyatt Saigon—the first of their kind, in the city—include the Pool House with a private barbecue area; and the Guest House featuring a show kitchen. For the ultimate in relaxation and rejuvenation, tranquil Xuan Spa offers wellness treatments inspired by traditional Vietnamese beauty rituals and ingredients, as well as a well-equipped fitness centre and elegant outdoor pool. The dedicated team at Park Hyatt Saigon provide warm, discreet and dignified service to those seeking relaxed, personalised luxury. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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