Booked this hotel through internet after going through various reviews in HCMC. We checked in at 10pm at night and found the gentleman on reception had great english, was helpful and very friendly, he even insisted on carrying my bag even though we used the elevator. The daytime receptionist was also helpful but obviously used to time wasters and seemed not quite so genuine in her manor.
Room was clean and spacious, bathroom was nice too but funny because we had to hunch under a shower-head in bath (still does the job though). There's free wifi too but only worked on and off, mostly off actually, so in the end we just stopped ringing down to reception about it (girl was assisting us but wasn't leaving network enough time to restart). Had a balcony on the 3rd floor, albeit 2 foot wide as another reviewer stated, but that was still great because you can look over the crazy electricity wires and traffic on the street below, and there is double glazing so it's not too noisy in the room. The bed was made of some kind of hard foam so left us feeling abit stiff when we got up.
Breakfast options were meager to say the least and ran from 7am-9am. I arrived in the breakfast room at 8:50am one morning, had my order taken and was informed 10 minutes later, via phone from Reception, that breakfast ran 7-9am and so I could not be served. When I stated that I had arrived prior to 9am the receptionist only continued to say "7am to 9am only", even though I had spoken with her previously and saw her talk with other guests so I knew she had perfect english. All I had ordered was a black coffee.
Overall, nice hotel but you will find one for 2/3rds the price on the next road (we moved to another hotel on Le Lai after 2 nights) and for someone who doesn't know the area at all when they arrive (like us) if you walk up and down Crystal Hotel's street you'll feel like you're in a ghost town.
- Official Description (provided by the hotel):
- Crystal hotel is located in the central district 1 of Ho Chi Minh City, the heart of the exciting section of the town. The Crystal hotel has a very warm welcome and attentive atmosphere. You will feel like you are at home the moment you enter and it's an ideal place for worldly travelers to meet people who are all traveling around Vietnam. And with a team of considerate, cheerful and sincere staff, your stay in Ho Chi Minh City will be made more pleasant.We have 32 international standard rooms including Single, Twin, Double, Quad rooms, especially Group Bookings have very attractive rates for budget travelers. Your daily breakfast will be served on the top of the hotel- where you can view a part of Ho Chi Minh City from height. There is one restaurant in Crystal hotel, where we cater for nice traditional Vietnamese dishes. 24 hours room service is also available. ... more less
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