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“Nice stay, but there's better around the corner”
Review of Crystal Hotel

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Crystal Hotel
Ranked #413 of 476 Hotels in Ho Chi Minh City
Reviewed 16 May 2010

Booked this hotel through internet after going through various reviews in HCMC. We checked in at 10pm at night and found the gentleman on reception had great english, was helpful and very friendly, he even insisted on carrying my bag even though we used the elevator. The daytime receptionist was also helpful but obviously used to time wasters and seemed not quite so genuine in her manor.

Room was clean and spacious, bathroom was nice too but funny because we had to hunch under a shower-head in bath (still does the job though). There's free wifi too but only worked on and off, mostly off actually, so in the end we just stopped ringing down to reception about it (girl was assisting us but wasn't leaving network enough time to restart). Had a balcony on the 3rd floor, albeit 2 foot wide as another reviewer stated, but that was still great because you can look over the crazy electricity wires and traffic on the street below, and there is double glazing so it's not too noisy in the room. The bed was made of some kind of hard foam so left us feeling abit stiff when we got up.

Breakfast options were meager to say the least and ran from 7am-9am. I arrived in the breakfast room at 8:50am one morning, had my order taken and was informed 10 minutes later, via phone from Reception, that breakfast ran 7-9am and so I could not be served. When I stated that I had arrived prior to 9am the receptionist only continued to say "7am to 9am only", even though I had spoken with her previously and saw her talk with other guests so I knew she had perfect english. All I had ordered was a black coffee.

Overall, nice hotel but you will find one for 2/3rds the price on the next road (we moved to another hotel on Le Lai after 2 nights) and for someone who doesn't know the area at all when they arrive (like us) if you walk up and down Crystal Hotel's street you'll feel like you're in a ghost town.

  • Stayed: April 2010, travelled as a couple
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1  Thank Duna101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Manager at Crystal Hotel, responded to this reviewResponded 25 May 2010

I am writing in response to your feedback regarding your stay at our hotel. Thank you for bringing the situation to our attention. We value your feedback and strive to ensure that all our guests have an experience that exceeds their expectations.

I have discussed the situation with our team member and will address any necessary changes required in order to deliver our normal high standard, which we expect at Crystal Hotel Saigon.

We are very keen to regain your confidence in our product and personnel.

We look forward to accommodating your next stay in Vietnam.

The management

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14 - 20 of 33 reviews

Reviewed 22 April 2010

This was the first time my friend and i travelled in Asia and stayed 4 nights at Crystal hotel in HoChiMinh city, Viet Nam. We were excellently impressed by the hotel's warm welcome. The hotel is an good location only a short way from backpacker area where you can get tour information and enjoy a nightlife, but the hotel is quiet enough for your sleep. If you want a good, clean hotel & excellent service with friendly owner & helpful staff, it is good choie to stay.

  • Stayed: April 2010, travelled on business
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Thank jamesmurphy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this reviewResponded 9 May 2010

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best

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Reviewed 21 April 2010

We stayed there 2 nights, the room was clean, the bed was comfortable. We were able to sleep well at night. We will choose to stay there again next time when we return to Saigon!

  • Stayed: February 2010, travelled with friends
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Thank Scott073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this reviewResponded 9 May 2010

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best

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Reviewed 16 February 2010

Good value. Had no promblem sleeping everynight.,Good location,Restaurants and shops are close by,Staff are increadibly helpful and friendly. We enjoyed to stay there.

  • Stayed: January 2010, travelled with friends
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1  Thank australiaKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this reviewResponded 9 May 2010

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on hostelworld site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2009

Booked 3 nights through ratestogo and only stayed one night and wouldn't have stayed for that one either if we hadn't had a long trip beforehand and arrived at night.
The older lady at reception was rude and tried to rip us off with the exchange rate so we paid in US Dollars finally only to realise the next day that she still had ripped us off .
The room was 501 with a balcony which was so narrow only a very slim person could fit on it and close the door at the same time
The room smelt of urine everytime we flushed the toilet
The beds and pillows were so hard it was like sleeping on a rock.

  • Stayed: July 2009, travelled with family
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4  Thank touristo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2008

disaster! next time follow your instincs. before booking this hotel i already have bad feelings about it but its the only budget hostel i can find on the web with vacant rooms, so eventually i booked one night. our train from hanoi arrived early in ho chi minh it was 30hours train ride. so we ride a taxi who currupted us and asked 50,000 dong instead of 20,000 dong from its meter, so ipaid what he wants coz its too early to argue. so we entered the hostel and lined motorbikes greeted us at the lobby as if its the parking lot! the dark lobby with chinese ornaments, pictures of ancestors, and old furnishings horrors my imagination. so we checked in and was told its still early and should be back later. so was kinda happy to exit the room as soon as possible to get some outside air. in fairness, it is close to a park, pham ngu lao st., where most bars, restos, travel agencies and othe hotels/hostels were lined up. by 10am we were back to the hotel to check-in. they have a lift to our floor which is good. our room is ok, triple bed, with good cable tv, ref, aircon. breakfast area is nice with a good view of the city. the lady owner, i felt unaccomodating, during our check-in and having problem understanding what the heck they are telling me, she keeps on murmering in her native tongue which i felt uncomfortable. so if i were you, better check other place to stay.

  • Stayed: May 2008, travelled with family
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5  Thank drarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2008

The Good - The front desk people were very friendly - lots of smiles and was very welcoming. The room was small - but adequate enough for a couple on a budget. Just be careful with the lights - you may get the impression they are faulty as the switches don't work, but in fact another set of switches on the other side of room also needs to be switched on for the lights to work.

They've got free wi-fi internet and one on the lobby at a charge - but its ultra slow. They were very obliging in helping me locate another hotel that had a lot faster internet service, despite being so late at night (had to do some work although we were on holidays!). As we were checking out, the hotel owner offered us some local viet coffee before our early flight and had a nice chat.

The Bad - The bathroom gave off a pungent sewerage smell, which forced us to be quick with our showers and grooming in the morning. The bellboy could use some deodrant as well (also overheard the hotel owner criticising his smell in Vietnamese). For our double room, we didn't get windows, so some may get a sense of claustrophobia.

Pretty much you get what you pay for - located in popular backpacker accommodation area.

  • Stayed: March 2008, travelled as a couple
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1  Thank jwunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Hotel

Address: 70 Nguyen Trai Street | District 1, Ho Chi Minh City 70000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #413 of 476 Hotels in Ho Chi Minh City
Price Range: £12 - £21 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crystal Hotel 2*
Number of rooms: 32
Official Description (provided by the hotel):
Crystal hotel is located in the central district 1 of Ho Chi Minh City, the heart of the exciting section of the town. The Crystal hotel has a very warm welcome and attentive atmosphere. You will feel like you are at home the moment you enter and it's an ideal place for worldly travelers to meet people who are all traveling around Vietnam. And with a team of considerate, cheerful and sincere staff, your stay in Ho Chi Minh City will be made more pleasant.We have 32 international standard rooms including Single, Twin, Double, Quad rooms, especially Group Bookings have very attractive rates for budget travelers. Your daily breakfast will be served on the top of the hotel- where you can view a part of Ho Chi Minh City from height. There is one restaurant in Crystal hotel, where we cater for nice traditional Vietnamese dishes. 24 hours room service is also available. ... more   less 
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