We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“good hotel but expensive”
Review of Crystal Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crystal Hotel
Ranked #306 of 454 Hotels in Ho Chi Minh City
Krakow, Poland
Level Contributor
198 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
“good hotel but expensive”
Reviewed 27 August 2010

This welcoming hotel is operated by the Vietnamese, who do not speak English but are friendly and smiling. Breakfast unfortunately very weak, but well-equipped rooms, air conditioning ok, wifi working in peace though sometimes the connection is terminated. Situated in the tourist district with many restaurants. In room fridge and TV with over 100 channels. However, single room rates too high, because the $ 20 and competition from other hotels near big.

Stayed July 2010, travelled solo
Helpful?
Thank poltramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Manager at Crystal Hotel, responded to this review, 11 September 2010
We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future. We hope to see and serve you again in a beter way when you come back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

31 reviews from our community

Traveller rating
    7
    5
    10
    5
    4
See reviews for
7
10
4
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 May 2010

Booked this hotel through internet after going through various reviews in HCMC. We checked in at 10pm at night and found the gentleman on reception had great english, was helpful and very friendly, he even insisted on carrying my bag even though we used the elevator. The daytime receptionist was also helpful but obviously used to time wasters and seemed not quite so genuine in her manor.

Room was clean and spacious, bathroom was nice too but funny because we had to hunch under a shower-head in bath (still does the job though). There's free wifi too but only worked on and off, mostly off actually, so in the end we just stopped ringing down to reception about it (girl was assisting us but wasn't leaving network enough time to restart). Had a balcony on the 3rd floor, albeit 2 foot wide as another reviewer stated, but that was still great because you can look over the crazy electricity wires and traffic on the street below, and there is double glazing so it's not too noisy in the room. The bed was made of some kind of hard foam so left us feeling abit stiff when we got up.

Breakfast options were meager to say the least and ran from 7am-9am. I arrived in the breakfast room at 8:50am one morning, had my order taken and was informed 10 minutes later, via phone from Reception, that breakfast ran 7-9am and so I could not be served. When I stated that I had arrived prior to 9am the receptionist only continued to say "7am to 9am only", even though I had spoken with her previously and saw her talk with other guests so I knew she had perfect english. All I had ordered was a black coffee.

Overall, nice hotel but you will find one for 2/3rds the price on the next road (we moved to another hotel on Le Lai after 2 nights) and for someone who doesn't know the area at all when they arrive (like us) if you walk up and down Crystal Hotel's street you'll feel like you're in a ghost town.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Duna101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Manager at Crystal Hotel, responded to this review, 25 May 2010
I am writing in response to your feedback regarding your stay at our hotel. Thank you for bringing the situation to our attention. We value your feedback and strive to ensure that all our guests have an experience that exceeds their expectations.

I have discussed the situation with our team member and will address any necessary changes required in order to deliver our normal high standard, which we expect at Crystal Hotel Saigon.

We are very keen to regain your confidence in our product and personnel.

We look forward to accommodating your next stay in Vietnam.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 22 April 2010

This was the first time my friend and i travelled in Asia and stayed 4 nights at Crystal hotel in HoChiMinh city, Viet Nam. We were excellently impressed by the hotel's warm welcome. The hotel is an good location only a short way from backpacker area where you can get tour information and enjoy a nightlife, but the hotel is quiet enough for your sleep. If you want a good, clean hotel & excellent service with friendly owner & helpful staff, it is good choie to stay.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamesmurphy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this review, 9 May 2010
We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
Reviewed 21 April 2010

We stayed there 2 nights, the room was clean, the bed was comfortable. We were able to sleep well at night. We will choose to stay there again next time when we return to Saigon!

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this review, 9 May 2010
We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2010

Good value. Had no promblem sleeping everynight.,Good location,Restaurants and shops are close by,Staff are increadibly helpful and friendly. We enjoyed to stay there.

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank australiaKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
minhquach, Owner at Crystal Hotel, responded to this review, 9 May 2010
We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on hostelworld site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service and amenities. We hope to see and serve you again in a beter way when you come back.

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Territory
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2009

Booked 3 nights through ratestogo and only stayed one night and wouldn't have stayed for that one either if we hadn't had a long trip beforehand and arrived at night.
The older lady at reception was rude and tried to rip us off with the exchange rate so we paid in US Dollars finally only to realise the next day that she still had ripped us off .
The room was 501 with a balcony which was so narrow only a very slim person could fit on it and close the door at the same time
The room smelt of urine everytime we flushed the toilet
The beds and pillows were so hard it was like sleeping on a rock.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank touristo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ho Chi Minh City hotels

Mabalacat, Philippines
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 May 2008

disaster! next time follow your instincs. before booking this hotel i already have bad feelings about it but its the only budget hostel i can find on the web with vacant rooms, so eventually i booked one night. our train from hanoi arrived early in ho chi minh it was 30hours train ride. so we ride a taxi who currupted us and asked 50,000 dong instead of 20,000 dong from its meter, so ipaid what he wants coz its too early to argue. so we entered the hostel and lined motorbikes greeted us at the lobby as if its the parking lot! the dark lobby with chinese ornaments, pictures of ancestors, and old furnishings horrors my imagination. so we checked in and was told its still early and should be back later. so was kinda happy to exit the room as soon as possible to get some outside air. in fairness, it is close to a park, pham ngu lao st., where most bars, restos, travel agencies and othe hotels/hostels were lined up. by 10am we were back to the hotel to check-in. they have a lift to our floor which is good. our room is ok, triple bed, with good cable tv, ref, aircon. breakfast area is nice with a good view of the city. the lady owner, i felt unaccomodating, during our check-in and having problem understanding what the heck they are telling me, she keeps on murmering in her native tongue which i felt uncomfortable. so if i were you, better check other place to stay.

  • Liked — the breakfast area
  • Disliked — the dark rooms
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank drarthur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ho Chi Minh City hotels
1.2 mi away
Nam De Hotel
Nam De Hotel
#390 of 454 in Ho Chi Minh City
3.0 of 5 bubbles 49 reviews
0.8 mi away
Minh Chau Hotel - Dien Bien Phu
Minh Chau Hotel - Dien Bien Phu
#95 of 454 in Ho Chi Minh City
4.5 of 5 bubbles 76 reviews
1.4 mi away
Lien Thanh Hotel
Lien Thanh Hotel
#243 of 454 in Ho Chi Minh City
3.5 of 5 bubbles 53 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Ngoc Minh Hotel
Ngoc Minh Hotel
#174 of 454 in Ho Chi Minh City
4.0 of 5 bubbles 287 reviews
0.8 mi away
Nam Son Hotel
Nam Son Hotel
#274 of 454 in Ho Chi Minh City
3.5 of 5 bubbles 10 reviews
1.1 mi away
DDA Hotel District 1 (BIZU)
DDA Hotel District 1 (BIZU)
#164 of 454 in Ho Chi Minh City
4.0 of 5 bubbles 263 reviews
Show Prices
Show Prices
Show Prices

Been to Crystal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: 70 Nguyen Trai Street | District 1, Ho Chi Minh City 700000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #306 of 454 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Crystal Hotel 2*
Number of rooms: 32
Official Description (provided by the hotel):
Crystal hotel is located in the central district 1 of Ho Chi Minh City, the heart of the exciting section of the town. The Crystal hotel has a very warm welcome and attentive atmosphere. You will feel like you are at home the moment you enter and it's an ideal place for worldly travelers to meet people who are all traveling around Vietnam. And with a team of considerate, cheerful and sincere staff, your stay in Ho Chi Minh City will be made more pleasant.We have 32 international standard rooms including Single, Twin, Double, Quad rooms, especially Group Bookings have very attractive rates for budget travelers. Your daily breakfast will be served on the top of the hotel- where you can view a part of Ho Chi Minh City from height. There is one restaurant in Crystal hotel, where we cater for nice traditional Vietnamese dishes. 24 hours room service is also available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld, Booking.com, Expedia, Travel Republic (UK), Priceline, Hotels.com, Ctrip TA, Asiatravel.com Holdings, Odigeo and Traveltool, S.L.U. so you can book your Crystal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing