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“Can Do Better”
Review of Crystal Hotel

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Crystal Hotel
Ranked #304 of 454 Hotels in Ho Chi Minh City
Melbourne
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Can Do Better”
Reviewed 23 August 2007

Was charged $22 a night for a single room (came with double bed). Room OK though no window; felt a little claustrophobic. Facilities all worked OK. Breakfast average - strangely had to book your choice of breakfast the day before, along with a time. On all days breakfast was sitting on the table 10 minutes early - at least they rang to say it was there but not hot by time I got to it. Very basic breakfast.

They charged $20 for airport pick up. get a Mai Linh taxi (they are honest, meters properly used) and only cost $5 approx.

beware charges for water from fridge. Was well overcharged until I complained.

My biggest complaint was not being able to check out 2 hours late without paying a full extra night. Very stingy it seemed to me. male staff very nice; female staff not so warm.

Yes, noisy, busy street. It is cheap after all. Wi-fi in rooms is a bonus. But I think you can do better in District 1.

  • Liked — convenience
  • Disliked — windowless, poor quality
  • Stayed August 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank PaulMelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
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English first
Philippines
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 August 2007

Our group of 14 pax had 6 rooms. Bathrooms are not so clean. Sinks are not of standard height. Some are so low, some are high. Saw cockroach at one room. Only front desk staffs can speak english. Chambermaids and dining area staffs cannot speak english. Thus, unpleasant breakfasts due to difficulty in asking for what guests need. Location is not ideal for walking to Ben Thanh Market. Too many roads to bravely cross. Take note that Vietnamese' major means of transportation are motorcycles. Defective doorknob at one of the rooms. Occupants were locked in. Hotel personnels were slow and unsuccessful in opening the door. They helplessly watched as 3 guys of our group systematically opened the worn-out doorknob.

Our duration of stay had a break due to travels to Siem Reap and Hanoi. On 1st check-in, we were made to pay in advance our total nos. of days ( including hotel stay after Siem Reap and Hanoi), Reason given was the various free airport pickups and transfers to airport. Hotel owner,himself drove the van. Take note: 14 not slim adults plus luggages were expected to sqeeze-in in one typical sized van. When asked for additional ride like a taxi to have a comfortable travel, he mindlessly replied that we can get taxi at our own expense. That action indicates the bad customer-service one gets at Crystal Hotel. Before our return to Saigon, I emailed and appealed for additonal taxi for airport pickup. He replied that there's only one van for shuttle. Thus, I emailed that he gets big taxi for us, at our expense, so it leaves airport at same time as his van. He didn't reply anymore. That caused me anxiety. At airport pickup area, a taxi was indeed there for us. As my family got in the taxi, we noticed the meter was not working. When asked, the driver said no meter and it'd cost 10 USD. Not wanting to be victims of unscrupulous taxi drivers, we stopped the taxi and went down. Surprisingly, he told us to get back because hotel owner will pay the fare. Wow! Finally, the additional taxi ride is free. But, we were not told. I had to have anxiety and have that "funny" scene of getting off and getting back at taxi.

Majority of the group checked out days ahead of my family. There was an attempt of not giving us free transfer to airport for reason that the group already had several airport pickups and transfers. I had to show hotel owner's email to me that confirmed all the listed pickups and transfers. This attempt again showed the type of customer-service one gets.

Hotel owner is so unapproachable. He doesn't smile at all. Discriminatory behaviour,too. His body language challenged the group's patience.

  • Liked — nothing
  • Disliked — everything
  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank pacific06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ho Chi Minh City hotels

England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 March 2007

Perhaps its because we started in Hanoi and finished in Ho chi minh and got spoilt in such excellent hotels on the way (Golden Sun Hanoi, Orchid hotel Hue and Thien Thanh hotel Hoi An) that this hotel just didnt really cut it for us. Ok, bad points first, they advertised airport pick but cos we only gave them 24 hours notice by e-mail, they said it could not be arranged cos they needed a few days notice. It wasnt a problem really as metered taxis were only $4 - $5 anyway. Then it advertises credit cards accepted, but when they requested payment (on arrival) they insisted on cash. We told them we wanted to pay by cc but they said they couldn't do that (even though theres a big VISA/MASTERCARD) sign right behind reception! They told us to go down to the local ATM and just get the cash out. This seemed to be quite common though in Saigon, so I dont know what thats all about! Everywhere else we went in Vietnam accepted cc's! Being right on a main street, it was really noisy aswell, even at 2, 3, 4 a.m. it just didnt stop so my hubbie didn't get a wink of sleep - prob cos our room was right on the front. Now to the good points, the hotel itself was nice and clean and had planty of character. The room was large, clean, well equipped, and cos we were on the front, we had a small balcony, which is always a bonus. The top floor breakfast room was delightful and the breakfast pretty much the same as most budget hotels in Vietnam. Location was noisy and busy but convenient to everything and some really good (mostly Chinese) restaurants within 3 mins walk. The guy on reception was great and funny and very helpful, recommending restaurants etc. Much more helpful than the female reception staff. All in all it was good for the price, and since I got nothing else in Saigon to compare it to, I'm sure it coulda been a lot worse. Prob would not choose to stay there again though purely due to the noise and not being able to pay with a cc.

  • Liked — Convenience to everything
  • Disliked — Noise from busy street
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank fabes1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 March 2007

This was a great little find.

Arriving, we were a little apprehensive as it looks like it should be in the Red Light District of Amsterdam with the neon flashing lights and the fact that it is all lit up in red! However, when we went into the hotel, we were greeted by a delightful man, whose name I can't remember. He was very interested in our travels and was very proud of his hotel. As I remember, there was lots of very elaborate furniture in the public areas of the hotel.

Our room was fine. It had everything we needed. Decor was a little dated but very comfortable.

The breakfast was the usual vietnamese - eggs and baguette! The dining room was very nice, with good views.

The service was excellent.

The owner gave us a great recommendation of his mate's restaurant which was further up the street (on the same side). Great place - full of locals and a real find.

Location of the hotel was good. We found HCMY to be a bit of a manic place, so it was nice to be in one of the quieter streets.

Stay here, it's a good little find.

  • Liked — The friendliness of the owner!
  • Disliked — Nothing really
  • Stayed July 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank AgeEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Japan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 October 2006

Crystal Hotel, a name you give to any taxi driver and they will look at you with a large question mark on their face. A place that is hardly known by people. You might think its a shady run down place, but its not! THe service here is spectacluar! I stayed at the Crystal Hotel for 4 nights and it was the best night ive had for a mere 15 dollars a night. Two twin size beds with a large room, Aircon, fridge, TV with all the channels, bathroom with soap, toothbrush, all this makes you relax in a comfortable atmosphere. THe room is spacious and beats the other backpacking guest houses we stayed at. . all that for 15 bucks?? Well worth the money. I highly recommend staying here for the money. THey have smaller rooms for a cheaper price. But the staff kindness and care they take into their guests are awesome!!! THe staff here are super excellent, i left my cell phone in the room and one of the staff members chased me down and kindly returned my item. Very hospitable and the front staff speak good English. BY the looks, it looks like a small hotel from the outside but lushing with chinese furniture in the inside. i would definintly stay here again when i return to vietnam.

free breakfest in the morning. Vietnamese food.

  • Liked — Hotel Service
  • Disliked — N/A
  • Tips/Secrets — Very good place must see!
  • Stayed October 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lost4evato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: 70 Nguyen Trai Street | District 1, Ho Chi Minh City 700000, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #304 of 454 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Crystal Hotel 2*
Number of rooms: 32
Official Description (provided by the hotel):
Crystal hotel is located in the central district 1 of Ho Chi Minh City, the heart of the exciting section of the town. The Crystal hotel has a very warm welcome and attentive atmosphere. You will feel like you are at home the moment you enter and it's an ideal place for worldly travelers to meet people who are all traveling around Vietnam. And with a team of considerate, cheerful and sincere staff, your stay in Ho Chi Minh City will be made more pleasant.We have 32 international standard rooms including Single, Twin, Double, Quad rooms, especially Group Bookings have very attractive rates for budget travelers. Your daily breakfast will be served on the top of the hotel- where you can view a part of Ho Chi Minh City from height. There is one restaurant in Crystal hotel, where we cater for nice traditional Vietnamese dishes. 24 hours room service is also available. ... more   less 
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