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“Comfortable hotel, excellent service”

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Paragon Saigon Hotel
Ranked #61 of 448 Hotels in Ho Chi Minh City
Certificate of Excellence
Ann Arbor, Michigan
2 reviews
“Comfortable hotel, excellent service”
5 of 5 bubbles Reviewed 15 May 2014

This was a comfortable hotel for a one week business stay. The rooms are clean, food in restaurant is good, and it is reasonably priced. What really sets this hotel apart is the service. The bell men are aggressive and attentive. They run down to the street to help guests and will even help with computer problems in the business center. The front desk staff are attentive and if they can't solve your problem, they will find someone who can. I highly recommend the spa services especially the massages. I sent some clothes to the laundry and they came back quickly and in beautiful condition. Stayed here with three business associates and would not hesitate to return.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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694 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Hamilton, New Zealand
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Stayed here for 1 week. Was upgraded and had a nice large rooms with a view.
Room was well appointed, service was efficient and friendly, restaurant food was tasty, spa experience was good.
The hotel is located in the city centre, a fee minutes walk to the opera house. You risk your life crossing the streets though... A saigon experience but just follow a local and you will be fine

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lankalass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Okinawa, Japan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 14 May 2014

Stay here for over two weeks and had a horrible experience. For a four star hotel it didn't live up to its name. A two star hotel in the States did a better job at cleaning than this hotel. Stay once and never again. Nothing else to say about this place but STAY AWAY FROM IT!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

We stayed in a room in the new wing for three nights and found it to be very clean, modern and relatively spacious. The view was of the building next door so not exactly great but what this did mean is that it was very quiet and we enjoyed excellent nights sleep. The beds are firm but very comfortable.

The hotel is in a perfect location for walking around the central places of the city and although it is not going to win beauty points for it's external surroundings, internally the hotel is tastefully decorated. It is literally 5 minutes walk from the Opera House and not much further to Notre Dame, the Post Office and the markets and shops. It has free wifi throughout - even in the bedrooms. I also loved the outside bar terrace where you could sit with a delicious iced Vietnamese coffee and watch the world go by. We found the breakfast to have a good range of choices which changed daily - do try the Vietnamese pancake if it is available - and the staff and chefs very accommodating.

The spa is truly lovely and I can highly recommend the one hour foot reflexology treatment to relax after a hard day of sight-seeing!

The staff are this hotels greatest asset - they are polite, friendly and always willing to help. Special mention to Andrey, the barman who was a star and appreciative thanks must be given to the reception and housekeeping staff for arranging for us to check in very early after arriving early morning from a long flight from the UK.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Karen013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia, USA
Level Contributor
160 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

In the center of the city, yet off on a quiet side street away from the traffic noise. A very good 4 star with excellent breakfast, good size rooms and very comfortable. The service is excellent and attentive.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 9 May 2014

Thank you so much to the Royal Lotus staff who made our time in Saigon enjoyable. We were booked in at another hotel without a window and could nearly touch the opposite walls before changing to the Royal Lotus; upon telling the check-in lady of our horrible experience she upgraded us to a Suite. We were in the new wing on the top floor and could not have asked for better.

All staff were fantastic; from Sunny in the bar 'you make a mean White Lady' to Henry the manager who could not do enough for us these are the people that made our holiday special. Thank you so much.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 27 April 2014

The Royal Lotus is well situated in the Old Quarter but I am sure better accommodation in the same area could be found. While the facade & reception area give one the impression of 4 star quality, the rooms & service are definitely not. We were booked into the old wing & was it old! The furnishings remind one of the 60's. The room is a nice size - we had 2 double rooms but the bathrooms are atrocious! The plug in the basin did not seal, the hairdryer did not work & the shower with nondescript markings are bad. After a complaint to the travel company our guide spoke to them, I phoned twice & only after the 3rd call were we moved to another room where at least the basin sealed. The breakfast & service in the dining room were good.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paragon Saigon Hotel

Property: Paragon Saigon Hotel
Address: 22 - 24 Thi Sach Street, Ben Nghe Ward, District 1, Ho Chi Minh City 70000, Vietnam (Formerly Royal Lotus Hotel Saigon)
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 448 Hotels in Ho Chi Minh City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Paragon Saigon Hotel 4*
Number of rooms: 173
Official Description (provided by the hotel):
A short 3-minute walk from the Opera House and Vincom Shopping Centre, Paragon Saigon Hotel is a modern property which features beautiful French-Vietnamese decor. This 4-star property in Ho Chi Minh City also provides a fitness centre and free Wi-Fi. Stylish and elegant, all the air-conditioned rooms are equipped with a flat-screen TV, minibar and wooden flooring. Suites have a separate living room. En suite bathrooms come with a shower or bathtub. Paragon Saigon Hotel is a 15-minute walk from Ben Thanh Market, the Notre Dame Cathedral and the Reunification Palace. Tan Son Nhat International Airport is a 20-minute drive away. Guests can check e-mails at the business centre, or request for laundry services. Daily newspapers and luggage storage are provided at the 24-hour front desk. The hotel's restaurant serves Vietnamese, Western and Asian cuisines in a contemporary setting. In-room dining is possible with room service. ... more   less 
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